• Troubleshooting and problem resolution for a wide variety of computer related issues. This would include virus/spyware detection and removal, issues with MS Office applications such as Word and Outlook, technical support of over 150 in house business applications, VPN and Remote Access, Network Connectivity, Treo and Blackberry synchronization and connectivity. Troubleshoot issues with Active Directory and Exchange users and escalate if necessary.• Imaging and deployment of desktop Hardware and Software• Documentation of all issues and resolutions in Remedy trouble ticketing database

• Troubleshooting and problem resolution for a wide variety of computer related issues. This would include virus/spyware detection and removal, issues with MS Office applications such as Word and Outlook, connectivity issues, active directory user configuration, and other software and hardware related issues.• Build and configure Servers and Workstations with MS SBS 2003 and Windows 2000 and Windows XP. Configure and troubleshoot DHCP, DNS, Active Directory, and Exchange. Installation and configuration of computer software and hardware for end-users and small businesses.• Remote and Onsite support for Residential clients and small business Peer-to-Peer, and Domain based Networks

• Troubleshooting and problem resolution for a wide variety of computer related issues. This would include virus/spyware detection and removal, issues with MS Office applications such as Word and Outlook, connectivity issues, active directory user configuration, Backup and restoration of user data, and other software and hardware related issues, on-site, over the phone, and remote.• Build and configure Servers and Workstations with MS SBS 2003 and Windows 2000 and Windows XP. Configure and troubleshoot DHCP, DNS, Active Directory, and Exchange. Installation and configuration of computer software and hardware for end-users and small businesses clients.• Remote and Onsite support for small business Peer-to-Peer, and Domain based Networks • Provide internal support with issues such as Manufacturer RMA completion, documentation, estimates, and material purchases.

• Started as a temporary shipping and receiving clerk• Designed and implemented a more efficient storage system for materials, after four months I was hired as a permanent employee• Promoted to Customer Service Parts Administrator where I performed a multitude of duties, including Technical Support for Customers and Service Technician’s, Customer Problem resolution, Inventory Management, Process Documentation, as well as forecasting and coordinating procurement of electronic components.• I created processes to document, track, and resolve several types of issues involved with the fulfillment of orders and consistently suggest ideas to improve current processes.• Involved in planning, layout, and functionality of Line 6's online service documentation.• I have created various other tools to assist the entire department in the performance of their duties, and consistently helped other individuals complete their assigned tasks when absent or unable to keep up with their workload.