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Results driven professional with significant experience leading digital transformation. Demonstrated success defining and driving strategy across digital product lifecycles and leading programs in a fast paced, complex environment.Strengths: Digital Experience Strategy, Omnichannel orientation, Rationalization of the User Experience (UX/CX), Stakeholder Management, Product Roadmapping, Business Case development and tracking, Risk Management, Product and Project Portfolio Management, Program Management.
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Principal Program ManagerAt&TDallas, Tx, Us -
Principal Program ManagerAt&T Mar 2020 - PresentDallas, Tx, UsLead business transformation efforts focused strategic partner relationships. Develop go-to-market (GTM) partner relationships, enable sales pursuit of joint offers and manage GTM sales funnel via partner deal-desk. -
Director, Digital Operations & ExecutionAt&T Nov 2017 - Mar 2020Dallas, Tx, UsLead a cross-discipline team focused on the delivery of incremental revenue and margin optimization via digital transformation initiatives. Operational responsibilities: • Manage business case formation, vetting success factors and financial assumptions • Lead a team of financial analysts focused on budget and business case management • Lead a digital adoption practice focused on driving internal and external utilization of digital capabilities. Included management of a team of internal change agents focused on driving digital transformation best practices across the business. Work also included management of a team of email marketers engaging 5M+ users via the team’s Eloqua platform• Oversee a team of Privacy and Regulatory compliance analysts ensuring compliance with privacy and trade regulations (GDPR, EU ePrivacy, CPNI, CAN-SPAM, etc…) Key Accomplishments • 2018-2020, managed complex $100M+ program budget to deliver 35+ projects; pivoting 2/3 of initiatives to scaled agile (SAFe) in that timeframe• Implemented a quarterly funding review process to build trust with finance partners and ensure projects are on track to return projected value• Created channel engagement strategy that produced $4.2M in margin improvement for the business in 2018• Grew digital channel share for servicing interactions by 4 percentage points Year over Year
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Director, Digital StrategyAt&T Apr 2017 - Jan 2018Dallas, Tx, UsDirected a team focused on the formation of digital product strategy with the goal of transforming AT&T into a B2B digital experience leader. Was responsible for opportunity identification, customer research, stakeholder alignment, roadmap sequencing and business case formation. o Directed a team of strategy analysts focused on value creation via digital transformation o Led User Experience (UX) research team focused on market insights, user needs discovery and heuristic usability assessment o Managed Digital Experience Strategic Plan and Roadmap o Create and drive Comprehensive Omnichannel Strategyo Define plan to transform AT&T’s eCommerce strategy, producing disruptive growth over 6 years. Key Accomplishments:Created comprehensive Omnichannel strategy for AT&T Business Solutions. This strategy focused on: o Business value creation (Revenue and Cost to Serve), Organizational Alignment and Cultural Transformation and Technology enablers with sequenced roadmap o Performance Measurement Model (KPIs)
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Director Of Product MarketingAt&T Feb 2014 - May 2017Dallas, Tx, UsLed product strategy and directed an organization of Digital Product Owners, Product Analysts and Program Managers focused on the delivery of an online digital experience serving AT&T business customers. Key Accomplishments: • Created and deployed a new framework supporting identity, access (IAM) for AT&T Business Solutions supporting 6 million users across 200 applications • Created multiple strategies supporting the engagement digital engagement of customers resulting in the doubling of digital interactions across several platforms • Proven track record managing a complex program/project portfolio of approximately 40 IT projects per year, directing activities across the project management lifecycle
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Lead Product ManagerAt&T Dec 2008 - Jan 2014Dallas, Tx, UsDirected a team of Product Managers and Software Quality Assurance Managers. Was accountable for the product strategy and development of AT&T’s API based ITIL integration offer for enterprise business customers. Used Agile and Waterfall software delivery frameworks and manage IT partners to deliver service enhancements to ensure that products meet service quality standards and achieve desired business outcomes. • Created and managed product strategy, competitive product positioning, product roadmap, production metrics, program budget and dynamic software release schedule. Key Accomplishments: • Created external third-party integration program (HP, ServiceNow, BMC) to promote increase external partner adoption. • Implemented multiple process and resource-based quality initiatives resulting in improved product documentation, improved customer production support experience and improved performance of client facing test environment. • Proven track record managing a delivery schedule of approximately 40 IT projects per year, directing activities across the project management lifecycle (concept through business case, to development, deployment and user adoption).
Greg Sutton Skills
Greg Sutton Education Details
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Indiana University BloomingtonBusiness -
Ball State UniversityInformation And Communication Science
Frequently Asked Questions about Greg Sutton
What company does Greg Sutton work for?
Greg Sutton works for At&t
What is Greg Sutton's role at the current company?
Greg Sutton's current role is Principal Program Manager.
What is Greg Sutton's email address?
Greg Sutton's email address is greg.sutton@att.eu
What is Greg Sutton's direct phone number?
Greg Sutton's direct phone number is +131764*****
What schools did Greg Sutton attend?
Greg Sutton attended Indiana University Bloomington, Ball State University.
What are some of Greg Sutton's interests?
Greg Sutton has interest in Applied Technologies, User Interface Design, Family Life, Coaching.
What skills is Greg Sutton known for?
Greg Sutton has skills like Telecommunications, Integration, Product Management, Management, Product Marketing, Vendor Management, Program Management, Strategic Planning, Wireless, Mobile Devices, E Commerce, Managed Services.
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