Identified and designed new capabilities to support IT administrators globally, leveraging Microsoft Endpoint Manager (MEM) and Microsoft Admin Center (MAC).Managed and implemented a globally distributed K8s API platform handling hundreds of thousands of transactions resulting in higher service reliability, and tighter security of commercial customer data.Defined the commercial engineering strategy growth plan of ~$80M+ in additional annual revenue.Led the effort to gain competitive advantage with a carbon footprint overview for customers to see the global impact of their fleet of devices, helping them make more sustainable decisions.Implemented significant cost reduction efforts to automate customer support needs, along with fraud detection, resulting in annual cost savings of ~$40M.Designed and delivered organizational changes to incorporate a Service Reliability Engineering (SRE) team that would manage the release, support, and uptime of our commercial platforms.Broke down several barriers between Surface, M365, MEM, and other integrated systems to achieve a common goal of delivering value to global commercial customers.Led a team of 10 FTEs (including 2 Directors) and 30 vendors, highlighting growth directly related to the significant impact on the business, and consistently high NPS results.Technologies: React, Blazor, C#, Azure, Intune, M365, Docker, Kubernetes

Delivered ~$80M annual cost savings through initiatives such as prototype asset management, highly confidential program security automation, and partner driver flighting through Windows Update, exceeding all expectations, and revolutionizing how premium Microsoft devices are produced.Managed the planning, development, administration, and execution of over 25 vendor contractors and 5 full-time senior developers.Architected and delivered critical Azure based platforms that underpin the Surface Laptop, Surface Book, and Surface Pro line.Consistently received top annual and Special Stock Awards in recognition of impact to the company.Technologies: React, Angular, C#, Azure, SharePoint, Power Platform, Dynamics

Development leader for the implementation of a SharePoint solution that enhanced global collaboration and resulted in hundreds of millions of dollars in process efficiencies through automation.Managed large teams across cultural boundaries in Australia, India, Germany, and the US.Designed and implemented an offline capable provider-hosted SharePoint app for a mining enterprise customer that assisted in areas with little internet connectivity to drive collaboration, saving $M’s.Technical lead for PwC’s first Innovation Lab using tools such as digital assistants, Microsoft Windows, Bluetooth, and VR/AR.Engineering lead for a project assessment platform, including the external facing API, and automated release strategy, for use across all digital channels (web, mobile, and connected devices), resulting in significantly increased NPS across PwC globally.Solution architect and technical lead to build and deploy PwC’s first globally accessible Universal Windows App used to generate additional sales from Microsoft partners.Technologies: React, AngularJS, C#, Java, Apache, AEM, AWS, SharePoint, Azure

Web solutions provider to small and medium size organisations. Provision of web development, web/email hosting and domain registration services. Experience and recent projects include development of custom built eCommerce and content management solutions using the latest Microsoft .NET Framework technology.