-Serve as team lead over Tier 1/ Tier 2 and handle escalations.-Train team members to more efficiently handle and prioritize work orders (both T1/T2).-Create, manage, troubleshoot, and deploy virtual machines (VMware) for national/international employees.-Monitor and manage antivirus/spam/phishing (Barracuda/Sentinel, PRTG, 24/7, Ideara, and Cortex).-Troubleshoot and maintain QuickBooks server and accounts.-Setup and executed the integration of four migrated companies across three time zones.-Analyzed and rebuilt security structure of local intranet.-Researched, created, and administered PowerShell scripts for new hire and termination processes.-Create and implement scripts to ensure faster turnaround of new hires and terminations.-Managed and became the SME of Mitel VoIP system (including setup of call trees, holiday hours, and users).-Create and implement an on-call schedule using the software PagerDuty.-Managed third-party vendors for support ranging from VoIP to printers.-Conduct root cause analysis to identify and eliminate bugs-Participate in product testing to assist in the new product release process-Engage with Senior Product Support Specialists to expand product knowledge base-Stay up to date with system enhancements and new features to better assist our customers-Work on planning and execution of change, problem, incidents, production processes, controls and service requests-Ensuring efficient processes exist to identify, plan and manage all changes to the infrastructure-Ensure all changes to the IT production environment are documented by refining and extending the Change Management program-Evaluate the performance of the established change management process on a regular basis to ensure that it is meeting the program objectives and the agency goals-Review processes and procedures with Navia management to identify areas of improvement

-Director of Business Support: create social media identity across multiple platforms to promote high speed internet.-NOC Analyst: monitor (PRTG), troubleshoot, and configure antennas and networking equipment (Ubiquity).-Customer Service: work with customers to troubleshoot their issues (billing, router config, signal loss).-Marketing and Design Specialist: work with Director of Design to create and revise the website (https://www.sidewindernetworks.net/), fliers, social media accounts, ads in the local paper, etc.

-Serve as the lead Windows systems administrator (SA) for Windows 7 and 10, Server 2012 and 2016.-Manage Red Hat and Centos database servers.-Responsible for sensitive data and hardware classification, management, installation, transportation, & storage.-Research and implement new storage for databases located on internal networks.-Troubleshoot, update, and repair system hardware and software failures.

- Act as senior production support analyst and play a lead role in planning, implementing, installing, operating, and maintaining hardware and software applications for a $600 million credit union for 250+ users.- Serve as system administrator of key IT software programs such as Active Directory, Citrix XenApp, Datasafe Teller Navigator, Microsoft Office 365, VMware vSphere, Sharefile, Windows 7/8.1/10, and Avamar backup.- Train and serve as team lead of four analysts.- Troubleshoot PCs, thin clients, applications, ATMs, & VOIP phones via email, phone, & remote desktop protocol. - Set up and assign new user profiles, permissions, and email groups in Microsoft Exchange, Active Directory, VPN, and other important day-to-day programs.- Set up dual authentication with password complexity and ID security system, Digital Persona.- Implement & deploy company-wide software & system updates, & assist with database warehouse conversion.- Manage IT department’s Track-It! work order requests, delegating and assigning tasks to team members.- Handle escalated work orders from all 12 branches, including ATM outages & critical hardware malfunctions.- Image and deploy new machines (Surface, towers, and thin clients) to 25+ departments. - Oversee and perform batch processing duties for the company’s 60,000 client accounts for up to $4 million.- Create process documents for key IT procedures, such as granting user permissions and submitting tax records.- Serve as a key team player in IT department, participating in an on-call rotation during weeknights & weekends.

- Serve as network administrator of key Windows Servers (2003/2008/2012) such as Active Directory, Citrix XenApp, VMware vSphere, Microsoft Exchange, VOIP (Zultys), print servers (32/64 bit), and file/system backup.- Lead IT member of migration project, facilitating the transition from Nortel copper lines (phone) to a VOIP setup.- Support migration process from Microsoft Office 2003 to 2007, and eventually onto 2013 and Office 365.- Work with vendors on a weekly basis to discuss the status and implementation of system and firmware updates, configuration of SonicWALL firewalls, and hardware replacements, including HP and Dell servers, ADTRAN routers, and Cisco Switches/Routers.- Manage virtual machines in VMware vSphere Client (v5.5), including daily and weekly backups, and the migration of servers to different clusters.- Configure Microsoft DHCP server, including setting scope options & creating IP reservations for PC & thin clients.- Install and manage network printers through print servers (Windows 2003, 32bit/2008, 64bit) and check printers with JetDirect networking cards.- Configure WSUS and management software to patch workstations and servers.- Automate jobs to streamline batch and reporting processes in a job scheduler environment.- Deploy antivirus to PCs, thin client servers, & tablets; scan servers for vulnerabilities; & assist with virus control.- Set up Wi-Fi hotspots for employees throughout 12 branches for phones, tablets, laptops, and PC’s.

- Perform first line support for Office 2003/2007, ATMs, and in-house programs.- Provide support and service Windows 7/8/8.1/10- Provide Citrix XenApp Support for front line users- Work with Nortel phone vendor to set up new copper phone lines.- Perform daily tape backups of company’s database warehouse.- Install and set up audio visual connections including projectors, microphones, TV’s, and receiver/sound systems.- Test and Install Windows updates on PCs- Troubleshoot Datasafe products - Manage antivirus configuration (Bitdefender/Kaspersky)- Perform batch processing: has to be concise, done manually, and is performed multiple times a day - Team player (willingness to teach different techniques of troubleshooting) - Configure DNS/IP/LAN/WAN on thin clients, mobile devices, PCs, and Laptops- Administer Blackberry, Android, Apple mobile devices central management system

-Responsible for sensitive data management and storage -Parted out, assembled, and installed software for multiple PCs for analysis of video data -Analysis of sensitive data

-Responsible for providing internet support and laptop access to the students on campus (~10,000) -Knowledge and installation of Cisco switches -Virus removal -Antivirus management -Installation and troubleshooting software on laptops and PC's in student labs