System Administrator Ii
-Serve as team lead over Tier 1/ Tier 2 and handle escalations.-Train team members to more efficiently handle and prioritize work orders (both T1/T2).-Create, manage, troubleshoot, and deploy virtual machines (VMware) for national/international employees.-Monitor and manage antivirus/spam/phishing (Barracuda/Sentinel, PRTG, 24/7, Ideara, and Cortex).-Troubleshoot and maintain QuickBooks server and accounts.-Setup and executed the integration of four migrated companies across three time zones.-Analyzed and rebuilt security structure of local intranet.-Researched, created, and administered PowerShell scripts for new hire and termination processes.-Create and implement scripts to ensure faster turnaround of new hires and terminations.-Managed and became the SME of Mitel VoIP system (including setup of call trees, holiday hours, and users).-Create and implement an on-call schedule using the software PagerDuty.-Managed third-party vendors for support ranging from VoIP to printers.-Conduct root cause analysis to identify and eliminate bugs-Participate in product testing to assist in the new product release process-Engage with Senior Product Support Specialists to expand product knowledge base-Stay up to date with system enhancements and new features to better assist our customers-Work on planning and execution of change, problem, incidents, production processes, controls and service requests-Ensuring efficient processes exist to identify, plan and manage all changes to the infrastructure-Ensure all changes to the IT production environment are documented by refining and extending the Change Management program-Evaluate the performance of the established change management process on a regular basis to ensure that it is meeting the program objectives and the agency goals-Review processes and procedures with Navia management to identify areas of improvement
