Patriot Firearms LLC has purchased Checkpointcharlies.com. Checkpoint Charlies will continue to buy and sell Firearms and Collectables. Over the couple months the website will be updated and we have some great collections coming in.

*Project coordination of all product integration/launches/changes throughout implementation.*Coordinate the development, approval, training, and communication of new products/product changes, and their associated customer, operational, quality, and process impacts to the various internal functions.*Work as a coordinator between the various internal functions to ensure product policy and processes are documented and executed accurately.*Coordinate and contribute to regularly scheduled meetings centered on operational requirements for product realization, product changes, and new product development.*Support Product Management Lead with any product documentation to production, quality, and customers as requested.

Software Analyst II | ServiceNow AdministratorRecruited as a help desk technician, prior to completing networking degree, to service over 3,000 employees and 150+ programs. Identified as a leader throughout the interview process and subsequently promoted to Help Desk Supervisor within 6 months of employment. Transitioned to Software Analyst II to continue growth as ServiceNow Project Manager/Administrator, and to pursue training as a backup Administrator for Jira and the Atlassian Suite.• Qualify the needs of Greenheck users in order to procure software and IT solutions and provide the most effective and cost justified tools to perform efficiently. This includes researching and analyzing software, vendors, and budgeting.• Employee supervision including orientation, development and mentoring, performance analysis, payroll management, staff capacity planning. • Managing multiple projects simultaneously with the ability to troubleshoot problems under pressure, minimizing lost production time and revenue.• Develop & implement Service Level Agreements (SLAs) to establish problem resolution expectations and timeframes.• Participant in corporate process improvement program, an interdepartmental approach to problem analysis and solution development.

Provide leadership and direction to direct reports on the IT Service Desk. Accomplished by mentoring and coaching a solid support team, working with other departments, and taking the time to understand the needs of the customer.Supervisory duties include staff capacity planning, service process design, performance analysis, developing proactive resolution plans, scheduling, orientation, and insuring those who are under my direction have adequate resources to optimally complete their jobs.Manage all procedures related to identification, prioritization, and resolution of incidents including the monitoring, tracking, and coordination of Service Desk functions.Develop & implement Service Level Agreements (SLAs) to establish problem resolution expectations and timeframes.Accountable for the implementation of ServiceNow IT Service Management Software for IT, Facilities, Engineering Services, and HR. Currently working with Finance on possible implementation.Qualify the needs of Greenheck users in order to procure software and IT solutions and provide the most effective and cost justified tools to perform efficiently. This includes researching and analyzing software, vendors, and budgeting.Routinely strategize with peers regarding business growth and development of Greenheck IT.Maintain strong working relationships with manufacture vendors and support providers.

Part-time position while pursuing Associate Degree. • Exceeded target sales through self-directed product education and outstanding customer service.

Founder of central Wisconsin’s original concrete curb company. Expanded the business to include installation of industrial grade epoxy floor coating systems. Developed and implemented a business plan to introduce & market concrete curbing to the Wausau area, along with providing outstanding customer service, design and superior products. Responsible for all aspects of the business including bookkeeping and accounting, payroll, employee recruitment, training and supervision, maintenance of accurate customer accounts, estimates and product installation, researching market trends, and attended relevant training seminars. Sales & Marketing including trade show booth presentations at numerous area lawn and garden shows; promotion via social media and the company website to maximize brand identity and generate leads.

Implemented sales strategy to grow company over 50% over a 5 year period. Minimized overhead through successful business management that provided the ability to maximize facility growth. Developed & sustained a profitable small business for more than 10 years.Fostered substantial business growth which supported two expansions in a six year period.Managed day-to-day business operations including bookkeeping, payroll, marketing, daily revenue and sales, building maintenance, employee recruitment, training, and supervision. Established a loyal clientele of frequently returning customers through outstanding customer service and outstanding pet care. Worked closely with local veterinarians during emergent pet situations, established a reputation with local clinics as the area’s premier boarding kennel. Conducted market analysis of trends and statistics to identify opportunities for growth while maintaining competitive yet profitable price points.