Greg Troester, Csm Email & Phone Number

Salt Lake City, Ut, Us

Salt Lake City, Ut

Chicago, Illinois, Us

San Francisco, Ca, Us

Key Projects: - US and New Jersey Depts of Labor: Unemployment Insurance Modernization - IRS Direct File launch teamRoles and Actions:- Led a turnaround effort to achieve project and client success on a multi-year contract- Coordinated cross-functional activities among various departments, contractors, and teams.- Established clear goals and objectives for each phase of a given project before commencing work and adapted plans to meet objectives throughout the project.- Identified, addressed and either resolved or escalated project issues.- Developed and maintained detailed project plans, ensuring successful delivery within budget, scope and timelines.- Kept project teams on-task with proactive control of multi-million dollar budgets, schedules and scopes.- Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.- Created effective communication channels between different departments involved in the project delivery process.

South Jordan, Utah, Us

- Recruited and trained new employees to meet job requirements.- Planned and led team meetings to review business results and communicate new and ongoing priorities.- Remained calm and professional in stressful circumstances and effectively diffused tense situations.- Maintained comprehensive documentation regarding all aspects of a given project including deliverables, milestones, tasks, changes and progress reports.- Developed effective strategies for dealing with conflicts between different teams or individuals working on a single project.- Updated project plans based on changing objectives, specifications and staff availability.- Advised senior management on best practices for successful completion of projects within budget and time constraints.

South Jordan, Utah, Us

South Jordan, Utah, Us

- Motorsports driver development and coaching services.- Data analysis and system configuration on several major platforms (AiM, MoTeC, Video Vbox).- Sales and service for Apex Pro data acquisition devices.

Salt Lake City, Ut, Us

Supporting clients developed naturally into becoming an Implementation Specialist. Through collaborating with the future Account Specialist, I am able to build effective, sustainable recognition programs. Improving this process every day, bit by bit, is what keeps me engaged and driven.Key Impacts:- Conducting frequent WebEx-based training sessions for clients & coworkers- Implementing multiple clients' programs simultaneously, managing timelines, customization, and coordinating with multiple teams- Process Improvement in-situ - documenting processes, then analyzing what worked, what didn't, and what could be made into a template for efficient execution- Experience in HTML and basic CSS elements, stretching the limits of what the platform can do- Conducting department-wide training sessions and presentations

Salt Lake City, Ut, Us

The Account Specialist is charged with maintaining our clients' Performance Recognition platform, a SaaS system that makes recognition for every day great work easy to do, while maintaining a high level of hierarchical requirements and pulling actionable data to encourage actions that drive business results.Key Impacts:- Maintain high-quality client support- Customizing recognition programs to complement how recognition takes place naturally in each workplace- Manage system updates timing, feature implementation- Work with HR, HRIS, and executives within client companies on a daily basis- Conduct formal presentations of program performance, providing analysis of program activity with action items to impact business results, complimenting a retention and benefits strategy

In the role of Assistant General Manager, my impact has been:- Reopening a restaurant location and developing a 15% sales growth over previous records- Redesigning areas of a new restaurant layout to provide a more optimal employee relaxation area, as well as adding increased sales throughput- Guided my restaurant through a transition to a cloud-based HR system, training all management members on operation- Responsible for analyzing CRM data, Scorecards of department results, and continuing to adapt measurement tools to drive business results - Hiring, developing, and supporting the operations of a 70+ person team- Serving as direct point of contact in the field for multiple nationwide IT-Operations projects, resulting in improved operations & customer service (payment, product quality, service standards, IT changes)

My impact as an intern grew from initial expectations, providing the following to Think Tank and their client:- Consulted directly with client, developing pricing strategy, employee benefits package, and more.- Facilitated client business model development, enabling Think Tank to focus on marketing, product development- Acted as liaison between both parties, creating win-win situations by translating needs and clarifying responsibilities.

- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.- Provided time and cost estimates for proposed service to gain customer authorization.- Observed and managed repair time to accelerate return of vehicle to customer.- Updated knowledge of automotive technology, industry trends, products, services, and regulations.

- Truly achieved 100% client satisfaction on all contracts served- Provided expert consulting regarding IT support of client operations, increasing business productivity and IT operations stability- Planned, managed, and executed POS system upgrade services- Proposed additional / modified services to best meet client needs / service capabilities- Developed a timeline and scope of work estimate for each Owner/Operator- Planned and coordinated key project phase completions with multiple subcontracted parties