Greg Tupper Email & Phone Number

La Jolla, Ca, Us

• Determine capital investment parameters, priorities and risks for enterprise-wide IT initiatives to maximize the return on investment.• Make key contribution to the formulation of the company’s business and digital strategies.• Develop an IT vision / strategy and lead the IT team and its business partners in effective execution.• Ensure that current and planned technical architecture, investments and solutions are aligned with company business objectives. • Prepare and monitor IT operational budgets that meet prevailing objectives and constraints.• Ensure transparency and collaboration between the IT organization and its business partners• Hire, develop, evaluate, reward, and retain a highly-qualified team of IT professionals.• Promote a “business-first” mentality at all levels of the IT organization.• Ensure that the organization has strong systems analysis and project management skills, and the ability to execute business-critical projects.• Direct the design, planning, implementation, and maintenance of the computing infrastructure that supports the company’s operations and business applications. • Establish metrics for managing IT effectiveness and for measuring the impact of IT on the business.• Establish appropriate service levels and the processes to ensure that KPIs are met.• Establish a comprehensive enterprise information security program to ensure the integrity, confidentiality and availability of relevant data.• Lead the design and implementation of an enterprise-wide disaster recovery and business continuity plan.• Review, recommend, and oversee all vendors and managed service agreements for computing, telecommunications, IT services, and equipment.• Builds a strategic and comprehensive information security program that defines, develops, maintains and implements policies and processes that enable consistent, effective information security practices leveraging the NIST Framework.• Implemented ITGC Sox controls upon going public.

Minneapolis, Minnesota, Us

• Oversees all aspects of the IT infrastructure, telecommunications, networks, technical support including helpdesk, release management, and business continuity for internal and company solutions• Responsible for the design, development, release and maintenance of technology systems and services for all enterprise business functions• Act as technical head of all Information Technology and related activities regarding the business and our customer product lines• Establish, plan, and administer overall policies and goals for the IT and Production Operations areas• Coordinate with business partners and develop strategies to implement various IT solutions effectively• Administer and delivery of all IT projects on time and on budget• Evaluate current technology systems and solutions and recommend modifications to improve effectiveness or efficiencies • Prepare business goals for individuals and teams to optimize the business• Maintains focus on emerging technologies, industry trends and best practices, incorporating findings as appropriate• Develop annual IT plans and budgets according to business requirements• Reviews and leads negotiations for vendor software licensing and support agreements. Liaises with legal department and business application owners• Direct client communication strategy related to incident and incident resolution• Responsible for all production operation systems• Responsible for all Internal IT support and customer technical support center• Responsible for all QA activities

Minneapolis, Minnesota, Us

* Manage Infrastructure Cloud and Locally based technologies* Manage Multiple Environments and Code Releases to those Environments* Implement Alerting, Monitoring and Trending into environments to identify and re mediate potential bottlenecks before they occur.* Implement and champion the Change Management Process for both Cloud Based and on premise based technologies.* Provide single point of contact for customer issues* Regularly communicate with assigned accounts, set expectations and negotiate priorities appropriately* Proactively manage, measure and track customer tickets to insure their timely resolution* Provide timely status updates, root-cause analysis and strategies to address* Recognize and resolve systemic issues to prevent them from repeating* Provide recommendation for product enhancements* Document, track, communicate, and support compliance with Service Level Agreements* Prioritize and manage software build schedules

Minneapolis, Mn, Us

• Act as administrative and technical head of all Information Technology and related activities.• Establishes, plans, and administers the overall policies and goals for the information technology department.• Responsible for the operational implementation and ongoing management of outsourcing strategies including negotiations, contracts and service level agreements.• Manages implementation risk and project economics, defines deliverable content, and ensures buy-in of proposed solutions.• Design IT infrastructure for a global/multi-site organization.• Addresses all ERP/IT demands. Work with functional areas to help optimize corporate and departmental ERP effectiveness.• Delivers support for all IT systems, including telecommunications, networking infrastructure, servers, PCs, operating systems, hardware, software peripherals and office automation equipment• Coaches, mentors, and supervises team members and contractors. Influence them to take positive action and accountability for their assigned work.• Provides expert technical support to other employees in the organization.• Responsible for maintaining an IT internal control environment that adheres to SOX 404.

Edina, Minnesota, Us

Consulted on a project to migrate 150 servers from one data center to a new data center. Responsible for identifying key services per server along with dependencies and then schedule times to move the services or decommission the ones no longer used.

Eden Prairie, Mn, Us

Responsible for the IT and communications infrastructure for the corporate campus along with global infrastructure needs to 18 remote sites. Accountable for all day to day operational tasks along with managing new IT initiatives to ensure continuous service improvements for the end users. Manage and mentor 10 FTEs Responsible for the following groups:• Network (LAN / WAN)• Server• Database \ Storage• Help Desk• PC Support• Telecom (mobile and PBX \ VOIP administration)• Responsible for 10million in OpEx budget with 800k in CapEx • Cut operating costs by $400,000 for FY14 budget by negotiating vendor contracts and consolidating services.Key Team Deliverables:• Implemented a global patch management process for all desktop applications.• Replaced legacy PBX system with a worldwide cisco VOIP phone system• Increased Server Virtualization to 85% • Consolidated all company email through central mail process with cloud retention• Total redundancy in the data center with multiple backbone lines• Rip and replace 640,000 square feet of local campus network and replaced with 42 new Cisco gig switches• Converged the Data and Storage networks leveraging nexus 7k and 5k technology• Implemented a central ticketing system for service requests, problems, and Changes • Implemented WAN on MPLS to 16 locations globally using BGP moving to DMVPN • Monitoring and Central log repository with alerting with texting• Engaged with the business units to ensure that IT solutions aligned with business objectives

Us

• Manage 20 FTEs within the Automated Solutions group• 2 teams, spread out between Duluth, Greensboro NC and Trumbull CT. 2 Resources in India.• Responsible for Automation opportunities within the QPPID area• Interact with different business management areas to create technology solutions to maintain their inventory.• Each member of the dept is equivalent to 22 FTEs on the floor which is a 10 FTE rise since June. • Implemented a variety of access and sql databases for business units to leverage to be more efficient and save cost.• Dept averaged 250 requests per month in 2010, 500 requests per month in 2011, and for first quarter 2012 avg 1200. • 5 Macro \ VB programmers with 4 .Net \ Database developers• Built and deployed SRS reports to give instant visibility into day to day operations in the group.• Built and deployed own intake site for team which included built in technology to update different provider platforms through forms and VB processes.• Saved division 200 FTE’s in 2011 by leveraging VB/VBA/ Macro Express routines to bulk load provider data into 4 core platforms. This was an increase of 65 FTE’s from 2010.

Frisco, Tx, Us

• Responsible for all internal IT hardware, software, and processes• Responsible for IT vendor interaction with contracts and billing• Supervise the network support and application support teams• Responsible for 24X7 Level 2 internal and external customer support• Responsible for Level 1 Internal customer support• Designed and implemented an internal application deployment system that enabled end users to deploy the software builds without IT intervention. Process saved 2 FTE’s from being hired• Designed and implemented internal automation processes that allowed end users to create and release packages to the customers with no IT interaction. Saved internal IT 3 FTE’s from being hired.• Designed and implemented redundant data lines from 2 separate vendors• Implemented virtualization of all critical services ensuring 99.999% uptime requirements could be met• Implemented Storage consolidation efforts to ensure all critical business documents were centralized for ease of use and ensuring they were backed up and secure.• Designed and implemented automated reporting processes to show overall Status of the department. • Designed and implemented monitoring routines to automatically create tickets in our Help Desk software solution. Ensures all issues are being tracked against the resource and cuts down on issues falling through the cracks.• Department implemented 901 changes the past year accruing $135,000 in internal labor costs.• Department encountered 308 problems the past year accruing $38,500 in internal labor costs.• Department received 2,904 service requests the past year accruing $77,500 in internal labor costs.• Department also handled 525 hours in external customer support.• Took primary role in moving the corporate headquarters to a new location creating a large remote work force• Experienced in implementing technologies and processes that enable remote users to work efficiently

Frisco, Tx, Us

• Manage internal Networking team• Supervise one manager responsible for Application support team• Responsible for supporting servers, network devices, phone systems, and Desktops• Responsible for 24x7 networking on call support• Responsible for 24x7 Application on call support• Responsible for evaluating, recommending, purchasing, and implementing all new hardware and software• Responsible for creating installation documentation related to the product• Responsible for all telecommunications (internet, phone, WebEx, ect) • Travel to customer sites as required• Interact with off shore development as required• Responsible for over seeing out sourced application Helpdesk service• Responsible for administering Oracle 9i, 10g and MS SQL 2000\2005 database servers• Implemented satellite office in St. Paul area• Implemented Change Management• Implemented unified messaging• Implemented redundant DNS and file servers across multiple locations for disaster recovery purposes• Expanded existing sharepoint solution into a clustered solution

Us

• Design and oversaw implementation of SQL 2000 cluster using EMX San technology.• Administer, and maintain a clustered Production database server • Administer and maintain 2 internal staging database servers• Administer and maintain a development database server• Review and deploy database change scripts for all software releases to production• Defined process for customers to get custom reports created and deployed to production environment• Worked with custom report writers to create queries for customer reports• Created auto deployment process to load data into staging environments for testing• Worked with Quality Assurance in running performance and regression testing.• Assisted developers with T-SQL coding and troubleshooting issues• Assisted internal networking team when required• Gave direction and mentoring to entry level DBA• Worked with hosting provider in regards to installation and troubleshooting of systems

Frisco, Tx, Us

• Manage Database services• Manage Network services• Designed and Implemented ISA Server• Designed and Implemented Sharepoint Server• Designed and Implemented Project 2003 server• Designed and Implementing Exchange 2003 server• Designed and implemented Websphere cluster with Edge component front end and Oracle 9i backend• Migrated to a new Windows 2003 active directory domain• Responsible for networking support for servers, network devices, phone systems, and end users• Responsible for evaluating, recommending, and purchasing new hardware and software for company• Responsible for 24x7 database third line support phone• Responsible for 24x7 Networking on call support phone• Travel to customer sites as required

Frisco, Tx, Us

• Administer, monitor, and maintain 6 remote client database servers• Administer and maintain 2 internal production database servers• Administer and maintain 2 development database servers• Create and maintain deploy scripts for all software releases• Make recommendations and assist developers with design and T-SQL coding• Research, recommend, and implement new hardware and software solutions• Implemented SQL naming standards and performance techniques for developers • Implemented SQL 2000 cluster• Support QA environment with SQL server administration and software deployment scripts• Responsible for 24x7 database third line support phone

- Administer, monitor, and maintain 9 production SQL Servers (5 local and 4 remote) that contain over 300gb of information in 40+ different databases and 3 development SQL Servers.- Document SQL policy and procedure.- Research, recommend, purchase, and implement any new software or hardware for SQL servers.- On call 24x7x365 for production related problems.

Manchester, Greater Manchester, Gb

implemented and monitored servers. was responsible for 10 servers including the exchange and sql 7 db server. responsibilities included ensuring systems were up and available and performance was maintained along with ensuring backups and recovery options.

Wayzata, Minnesota, Us

Monitor all production systems around the country for the Food Sector and Salt Divisions. Answer calls from employees located all over the world regarding technical problems experienced Mentor new employees and available on call for questions.