Greg Ulan Email & Phone Number

New York, Ny, Us

New York, Ny, Us

New York, New York, United States

Provide user community support for the ProField Encore application to ensure meter work is captured electronically.Provide user support for handheld device and software functionality.Troubleshoot meter jobs in ProField Encore application to ensure jobs are captured correctly in the application.Assist end users with entering meter jobs into ProField Encore application as needed while reinforcing the process and procedures.Create Job Aids and conduct training around new enhancements and existing application functionalities.Report defects in the application and provide testing support for software fixes.Provide recommendations for enhancements for ProField Encore Application configuration or performance based on business requirements.Perform other related tasks and assignments as required.

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• Led remote tech support for older family members and around the world in different times zones. • Maintained windows devices and provided security updates. • Started with building overclocked computer systems and now maintaining small fleet of surface devices.• Microsoft Office 365• Windows 11• Windows 10• Windows 2008• Surface Pro devices• Surface laptop device• Custom computer hardware builds

• Pixel Superfan award from Pixel team.• Responsible for managing submissions of monetizable personal data across a suite of Googleproducts.• Maintained a fleet of android devices.• Led remote tech support role for older family members.

New York City Metropolitan Area

• Provide ProField Encore application field support for Consolidated Edison Advanced MeteringInfrastructure Department.• Provide hotline and in-person support to over 250+ users across Con Edison service territory.• Troubleshoot application and device issues daily and keep a record of resolutions.• Responsible for testing enhancements to ProField Encore software and production hotfixes.• Assist end users with entering meter jobs into ProField Encore application as needed whilereinforcing the process and procedures.• Responsible for creating Job Aids and leading training around new enhancements and existingapplication functionalities.• Provide recommendations for enhancements for ProField Encore Application configuration orperformance based on business requirements.• Provide end user support for handheld devices (Surface Pros, barcode scanners, iPhones) andsoftware functionality.• Work alongside Local Area Network (LAN) administrators, help desk analysts, andtelecommunications analysts.• Collaborated on a resolution for persistent production connectivity issues across field mobiledevices affecting over 250 users.• Performed extensive testing of barcode scanner technology and worked alongside ConEdand Aclara to improve the overall functionality of this feature.

New York City Metropolitan Area

• Installed and Tested meter systems for both Gas and Electric devices.• Recorded customer data and documents with a handheld device.• Exceeded specified standards of safety and quality of work.• Worked closely with colleagues and superiors to resolve any issues.• Interacted with customers while upholding and exceeding Aclara SGS standards.• Recognized as a subject matter expert on technology, computer systems, and various softwareprograms.• Performed software upgrades to computer devices (Surface Pros and iOS iPhone devices).

New York City Metropolitan Area

• Installed and Tested meter systems for both Gas and Electric devices.• Recorded customer data and documents with a handheld device.• Exceeded specified standards of safety and quality of work.• Worked closely with colleagues and superiors to resolve any issues.• Interacted with customers while upholding and exceeding Aclara SGS standards.• Recognized as a subject matter expert on technology, computer systems, and various softwareprograms.• Performed software upgrades to computer devices (Surface Pros and iOS iPhone devices).

One Willow Tree Road Leonia, Nj 07605

• Configure machine programming requirements and power settings.• Using various measuring devices to determine accuracy of parts.• Perform beam path alignments as needed.• Perform routine machine maintenance.• Troubleshoot problems and adjusts machine as necessary to correct.

• Provide client support and technical resolution via E-Mail, phone and onsite.• Configuration of client’s equipment.• Provide training as needed on new systems.• Identify and correct operational issues in client computer systems.• Virus & Spyware Removal.• Hardware Installation and Repair.• Printer Setup and Troubleshooting.• Security & Performance.• Wireless Networking configuration.

• Photographer Assistant.• Seek out appropriate subjects and opportunities.• Carrying out research and preparation for a shoot.• Working in different locations, and in different circumstances, to get the right image.• Using an extensive range of technical equipment, including cameras, lenses, lighting.• Communicating with photographic subjects, putting them at ease, encouraging them and directing them.