Greg Vanness Email & Phone Number

Waukesha, Wi

Manage and lead 9 individuals that support a staff of over 500 employees and more than 350 applications, which include 24X7 support. I am responsible for development of the network and communications infrastructure annual budget of over $750,000. Support over 120 terabytes SAN that houses VM Ware Servers, videos, documents and a large Citrix environment. -Consistently kept the IT Budget to a 0%-5% increase by reducing maintenance and implementing new technologies -Researched, recommended and successfully migrated email service to a hosted solution, saving the City $5,000/year on maintenance-Successfully managed a multi-government agency project (Milwaukee and Waukesha County 911 Services)-Collaborated in creating IT Department Business Continuity Plan -Mastered vendor negotiations to secure pricing discounts 5%-10% lower than competitive bid agreements-Enhanced the Virtual Infrastructure to meet the needs of 99.999% uptime by incorporating High Availability and Distributed Resource Scheduling allowing us to grow our environment and continue to meet the needs of the City-Implemented Virtual Desktops technology resulting in 10% reduction in yearly capital spending-Completed City wide VoIP project, saving the City 25% on the annual telephone charges-Kept IT under budget and maintained schedule for IT infrastructure on three Fire Station builds-Working with other organizations on SaaS opportunities (Time Management, VoIP, BackUp)-Developing strategies to utilize BYOD to reduce capital spending by 5%-10%

Waukesha, Wi

Responsible for support and troubleshooting 1st and 2nd level help desk calls which consisted of networking, department specific software, AS/400 applications as well as our core apps (Novell GroupWise 6.5, Office 2003, Novell ZENworks 7, Novell Client 4.91, IBM Client Access Express, and Symantec Anti Virus). Other duties include all printer maintenance, warranties and support issues, support and maintenance of VoIP (3Com VCX) system, which includes voicemail and Telephony hardware. Other responsibilities included managing our College internship program.-Deploy and redeploy of workstations utilizing ZENWorks according to replacement schedule-Streamlined deployment of PCs from 8 hours to 4 hours distributing over 60 PCs in a 4-month window in addition to completing daily work orders-Deployment of VoIP system that saved a $15,000 upfront cost and reducing monthly charges -Redesign of Virtual Environment to include best practices with a realized ROI with in the first 6 months-50% of physical servers have been virtualized, saving on power and cooling to the Data Center-Implemented new iSCSI SAN, increasing our storage capacity, fault tolerance and reliability

New Berlin, Wi

On a daily basis I resolved and escalated 1st and 2nd level desktop support calls from US Bank employees both on premise and remote. I supported Windows desktops and laptops, hardware peripherals and business applications. -Consistently earned the highest call taker and resolution provider for the call center

Bachelor'S Degree, Public Health Education And Promotion

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