· Responsible for the development of a multi site PKI environment across the country for the National Airspace System· Develop Ansible playbooks to automate system upgrades, installations, and auditing· Integrate and Automate setup and maintenance for F5 Load Balancers in High Availability · F5 Load Balancer Pool/Member, DNS, and Monitor creation· Diagnose and troubleshoot environment issues· HID Global Validation Authority and OCSP Responder configuration and maintenance· Thales HSM configuration for private keys across multiple environments · Develop and maintain an internal Identity and Access Management portal responsible for client identity and authenticity using MPKI certificates within the FAA’s National Airspace System · Develop Python Scripts to automate the functionality of enrolling certificates· Develop a Python toolkit that would monitor site reliability to prove 98% site accuracy· Perform security scans, harden operating systems, patch firmware, and vulnerability remediation for POAM's (Redhat Linux and Windows Server)· Assist in dependency management, epic creation, and feature requests within Jira to ensure goals are met within roadmap deadlines (Agile)· Manage and maintain vCenter environment with over 200 VM’s across 16 clusters· Design Python Scripts to automate the maintenance of Certificate authorization using LDAP· AWS administration and maintenance for dev, test, and production environments in the FCS Gov Cloud · Perform initial configuration and integration for deployment: servers (Dell PowerEdge), network gear (F5, Palo Alto, Cisco) and various infrastructure related equipment (Thales HSM, HID Global VA & OCSP)· Documentation of internal services, Initial program installation, and Remediation's· Responsible for training FAA employees of the system, across the country, using accurate up to date labs · Isode LDAP server setup & configuration

Programming and Problem Solving 1Python Programming

· Troubleshot and customized Office 365 applications including Word, Excel, One Note, skype for business, Outlook, Power Point, Access, Teams, Bookings, SharePoint, and One Drive.· Active Directory support and Administration (Group policy, permissions, shared drive and printer provisioning)· Performed installation, evaluation, maintenance, and problem resolution for the SCCM server as well as release management deployments to over 2000 computers across campus. · DHCP Administration using in house white listing.· Group Policy implementation, roll out, and troubleshooting.· Developed documentation for IT use using Atlassian products ( Jira, Confluence, Bit-Bucket) · Developed of power-shell scripts to automate mundane tasks.· Mac OS Administration using Munki Managed Software Center, Munki Report, Python, and Bash scripting.· Developed a custom boot-loader using Twocanoes MDS with a Adafruit ItsyBitsy microcontroller to automate Stockton Mac operating system installs.· Upgraded and maintained Windows server 2008 - 2019. · Upgraded and maintained certifications for multiple sub level domains.· Developed custom in house Information Management System using Angular JS, Postgres, Express, and Node while using Gitlab source management

· Maintained a positive and professional relationship with Faculty, Staff, and Students· Provided advance technical help desk assistance to the members of the campus community while documenting and monitoring help desk requests until the problem is resolved or turned over to another division for resolution· Consulted with users and other Information Technology Service personnel to resolve problems reported to the help desk· Installed, configured, backed-up, and repaired PC hardware and applications, operating systems, and network connections while documenting the hardware and software configuration as needed· Assisted faculty, staff and students with connecting their devices to University related services such as WiFi and email· Provided training both scheduled and on-demand to support the pedagogical needs of professors, academic pursuits of students, and the business functions of university staff· Worked with other departments on equipment and software installation and makes recommendations for equipment upgrades or installations· Trained the student assistants in help desk support procedures· Developed scripts, workflows, software procedures, and documentation regarding help desk operations and procedures· Assisted in developing and establishing procedures and practices that ensure the reliable and efficient operations of the help desk and other technical support unites within the Information Technology Services

· Educated and answered students questions about residential life · Point of contact for most roommate conflicts and problems· Oversaw the wellness and safety of over 300 students a semester· Created strong personal relationships with many Students, Other Resident Assistants, and the Housing Faculty· Partnered with other Resident Assistants to deal with conflicts and maintain healthy living · Created a mail merge to distribute important information students would need throughout the year· Developed and coordinated educational programs related to technology for residents.

· Awarded highest revenue per hour for three separate months· Diagnosed computer issues promptly and offered solutions.· Educated clients on computer security and proper computer usage.· Resolved client issues in a clear, courteous, and straightforward manner.· Consistently improved customer satisfaction through expert resolution of conflicts, issues,and concerns.

· Created an efficient inventory system using Microsoft Excel · Answered customer inquiries and created orders over the phone· Machine data entry for over 100 eyeglasses a day · Responsible for troubleshooting of hardware and software for the company