Greg Waters Email & Phone Number

Woodstock, CT

• Managed the global channel partners of Rogers Urethane and Silicones Foam business including direct key account management, partner recruitment, customer reward systems, Advisory Councils and customer.
• Working with China Sales Management, created and implemented an effective channel strategy to capitalize on the growth in the business of domestic Chinese electronics manufacturers, like Huawei and Lenovo.
• Introduced a new service model into the European market, including changes to pricing structure and INCO Terms, enabling double digit sales growth for the first time in that geography.
• Working with a group of significant customers, introduced a reward system that maintained customer loyalty in the Portable Electronics Market in the face of a significant competitive threat.
• Achieved world class customer loyalty ratings globally.

Woodstock, CT

• Managed the efforts of the 5 person Marketing Group focused on the > $80M Industrial Segment (Electronics, HeV, CMP, etc.) of Rogers Urethane Foam business headquartered in Woodstock, CT.Significant Achievements
• Double digit growth in sales.
• Sales into the embryonic Plug-in Hybrid Electric Vehicle Market growing at > 30% / year.
• Launched 3 new products with significant first year sales.
• Introduced new strategies for growth in General Industrial Markets in Europe and China.
• Recovered revenues on > $1.5M of obsolete inventory by working with direct customers, OEM’s and Sales Engineers.

Woodstock, CT

• Managed the activities of both the Customer Service and Quality Departments of the Woodstock, CT and Chicago, IL manufacturing facilities.Significant Achievements
• Successfully championed efforts to transition customers in Asia to Customer Service and Manufacturing based in Suzhou, China by demonstrating a robust manufacturing and service capability
• Developed effective strategies to address the company's market in China relative to freight, currency fluctuation and changes in the VAT rebate system.
• Significantly reduced scrap by identifying and correcting test method anomaly that produced false product test failures.
• Implemented a favorable program relative to domestic freight creating a cost savings for customers and a revenue stream ($250k/year) for the company.
• Crafted and implemented a successful Network Strategy to maintain and grow business as the customer base in the largest market transitioned from Western, publicly traded companies to primarily privately held, Chinese.

Woodstock, CT

• Managed the Quality Systems of two foam manufacturing facilities (Chicago & Woodstock, CT) with revenues in excess of $50M through a 10 person staff of Supervisors, Engineers and Technicians.Significant Achievements
• Transitioned the Quality function of the Division from being reactive to proactive, through the use of Shainin problem solving strategies and statistical methods.
• Built a multiple disciplinary system for the efficient investigation and elimination of customer complaints, reducing processing times by a factor of 3.

Worcester, MA

• Managed a 65 person Slip Casting Department manufacturing SiC Diffusion Components for the Semi-Conductor Industry. Significant Achievements
• Implemented an effective staffing strategy during a period of exceptional growth, enabling the business to meet customer demand.
• Successfully introduced techniques for the reuse of waste, creating significant cost savings.

Worcester, MA

• Guided the efforts of 14 Inspectors, Technicians and Engineers performing a wide range of QA and QC activities within a Manufacturing Facility.Significant Achievements
• Redesigned the business’ system for the investigation of customer complaints reducing response time by a factor of 4.
• Successfully introduced the in-house chemical analysis of raw materials and product, resulting in significant cost savings (> $100k).

Worcester, MA

• Responsible for the Quality and Safety Engineering activities in a ceramics manufacturing facility.
• Implemented a formal quality system meeting the requirements of ISO 9000.
• Introduced statistical analysis of defective material to enable efficient improvement efforts.

M.Sc., Chemistry

B.Sc., Chemsitry

Activities and Societies: Speaker of Student Union, Student Union Representative Faculty of Science, Residence Council Representative (3.