Greg Waters Email & Phone Number

Woodstock, Ct

Managed the global channel partners of Rogers Urethane and Silicones Foam business including direct key account management, partner recruitment, customer reward systems, Advisory Councils and customer conferences.Significant Achievements•Working with China Sales Management, created and implemented an effective channel strategy to capitalize on the growth in the business of domestic Chinese electronics manufacturers, like Huawei and Lenovo.•Introduced a new service model into the European market, including changes to pricing structure and INCO Terms, enabling double digit sales growth for the first time in that geography.•Working with a group of significant customers, introduced a reward system that maintained customer loyalty in the Portable Electronics Market in the face of a significant competitive threat.•Achieved world class customer loyalty ratings globally.

Woodstock, Ct

Managed the efforts of the 5 person Marketing Group focused on the > $80M Industrial Segment (Electronics, HeV, CMP, etc.) of Rogers Urethane Foam business headquartered in Woodstock, CT.Significant Achievements• Double digit growth in sales.• Sales into the embryonic Plug-in Hybrid Electric Vehicle Market growing at > 30% / year.• Launched 3 new products with significant first year sales.• Introduced new strategies for growth in General Industrial Markets in Europe and China.• Recovered revenues on > $1.5M of obsolete inventory by working with direct customers, OEM’s and Sales Engineers. • Worked with Finance to modify cost accounting systems to produce a more accurate view of item costs, allowing for more effective pricing strategies on thicker products.• Effectively reallocated resources at Cell Phone OEMs to ensure continued revenue growth in the face of significant changes in market share.

Woodstock, Ct

Managed the activities of both the Customer Service and Quality Departments of the Woodstock, CT and Chicago, IL manufacturing facilities.Significant Achievements• Successfully championed efforts to transition customers in Asia to Customer Service and Manufacturing based in Suzhou, China by demonstrating a robust manufacturing and service capability• Developed effective strategies to address the company's market in China relative to freight, currency fluctuation and changes in the VAT rebate system.• Significantly reduced scrap by identifying and correcting test method anomaly that produced false product test failures.• Implemented a favorable program relative to domestic freight creating a cost savings for customers and a revenue stream ($250k/year) for the company.• Crafted and implemented a successful Network Strategy to maintain and grow business as the customer base in the largest market transitioned from Western, publicly traded companies to primarily privately held, Chinese companies.• Re-established a strong commitment to markets in the US with renewed development efforts, shorter lead times and more dedicated service attaining the goal of ensuring diversified growth.

Woodstock, Ct

Managed the Quality Systems of two foam manufacturing facilities (Chicago & Woodstock, CT) with revenues in excess of $50M through a 10 person staff of Supervisors, Engineers and Technicians.Significant Achievements• Transitioned the Quality function of the Division from being reactive to proactive, through the use of Shainin problem solving strategies and statistical methods.• Built a multiple disciplinary system for the efficient investigation and elimination of customer complaints, reducing processing times by a factor of 3.

Worcester, Ma

Managed a 65 person Slip Casting Department manufacturing SiC Diffusion Components for the Semi-Conductor Industry. Significant Achievements• Implemented an effective staffing strategy during a period of exceptional growth, enabling the business to meet customer demand.• Successfully introduced techniques for the reuse of waste, creating significant cost savings.

Worcester, Ma

Guided the efforts of 14 Inspectors, Technicians and Engineers performing a wide range of QA and QC activities within a Manufacturing Facility.Significant Achievements• Redesigned the business’ system for the investigation of customer complaints reducing response time by a factor of 4.• Successfully introduced the in-house chemical analysis of raw materials and product, resulting in significant cost savings (> $100k).

Worcester, Ma

Responsible for the Quality and Safety Engineering activities in a ceramics manufacturing facility.• Implemented a formal quality system meeting the requirements of ISO 9000.• Introduced statistical analysis of defective material to enable efficient improvement efforts.

M.Sc., Chemistry

B.Sc., Chemsitry

Activities and Societies: Speaker of Student Union, Student Union Representative Faculty of Science, Residence Council Representative (3.