Greg Watke Email & Phone Number

Minneapolis, MN, US

Roseville, MN

Greater Minneapolis-St. Paul Area

• Created association-wide mission learning and development curriculum. Led train-the-trainer sessions for the roll-out. Adopted into all new hire onboarding.

Twin Cities

• Created New Employee Orientation online training unit, using instructional design principles, saving (on average) approximately 50% cost per participant
• Developed training scorecard to highlight training metrics
• Project manager in the selection process of a Learning Management System

• Proficient using various adult-learning techniques, including webinars, computer-based training, eLearning, and blended learning.
• Key contributor in sharing best practices as related to leadership development, adding to “best-of-class” training experiences as validated by trainee survey feedback.
• Developed competency profiles for leadership roles as a select member of a competency leadership group and sub-committee.
• Instructed senior leaders in professional presentation skills training through video, mentoring, and coaching, improving line-level communications.
• Developed scorecard for senior managers as to timeliness and completion of training status.
• Responsible for numerous corporate roll outs, including competency development systems, change management, Train-the-Trainer, and development programs.

• Facilitated corporate training modules to new and tenured employees, increasing knowledge and productivity.
• Collaborated with up to 50 field office managers in training and best practices through, resulting in improved overall customer service quality.
• Provided customized employee development for identified individuals, increasing ownership and responsibility of the work product.
• Provided training in corporate procedures, standards, and practices to ensure company compliance.
• Scheduled and facilitated group sessions to review claims files for quality.
• Conducted weekly leadership training, including priority management, meeting management, employee coaching and feedback.

• Managed 12 claim representatives, team leaders, and administrative assistants.
• Championed quality and process assurance through monthly file and field reviews, resulting in “exceed ratings” from corporate audits.
• Developed work and file ownership through personal accountability and coaching and feedback.
• Built a professional organization while maintaining a balanced work/home life.
• Identified data and behavioral trends, indicating opportunities to improve team performance.
• Fostered a personal and professional relationship with staff.