Greg Wexler Email & Phone Number

Atlanta, Ga, Us

Delray Beach, Florida, Us

Pembroke, Hm, Bm

-Managed and mentored a team of claim specialists and account managers for all property programs. Programs included commercial property, homeowners, builder’s risk, manufactured home parks, landscapers, recreational marine, heavy equipment, and others.-Lead and participated in presentations and claim discussions with a variety of departments, and both internal and external customers.-Reviewed loss runs and discussed high value/high interest property and liability claims with underwriting and actuarial leadership.-Analyzed claim exposure and providing best-in-class claim documentation on the largest and most complex claims, including a significant caseload of litigated claim files and complex coverage issues.-Ran, lead, and participated in claim file audits, and drafted executive summaries for presentation to internal and external partners.-Catastrophe reporting and determined the financial exposure for the programs department.

Pembroke, Hm, Bm

-Oversaw third-party administrator’s handling of the largest and most complex claims across a wide variety of programs and accounts.-Led claims calls with MGAs, brokers, agents, underwriting, actuarial, operations and other internal and external departments.-Directed and handled claim file audits for multiple third-party administrators.

Boston, Ma, Us

-Supervised a team of geographically dispersed property field adjusters and provided payment authority and coverage letter authority.-Assisted in redesigning the field claims department and revamped the workflow. Grew the field claims team by over 500%.-Consistently improved departmental claim metrics such as NPS, OSAT, and file quality to create a high-caliber field team operation.-Recruited, retained, and developed talented professionals. Had many team members promoted within the organization.-Created territories based on PIF counts and volume. Coordinated catastrophe field adjuster deployments during storm events.

-Handled moderate to complex first-party homeowners and commercial property claims with an emphasis on exceptional customer service and high-quality claim file documentation. Worked a large territory to include the entire state of Georgia and SE Tennessee.-Regularly recognized as a top performer in the nationwide claims department. Assisted with mentoring and training new hires.

-Traveled at length throughout the US handling catastrophe storm claims and backfilling for territory claims adjusters out of office.-Handled commercial and homeowners property claims with exceptional speed and quality. Consistently exceeded performance expectations and quality measures. Trained and mentored new hires and operated with a high level of autonomy.

-Worked a nationwide pending of auto physical damage claims and low complexity injury claims. Designated as a Subject Matter Expert in various facets of the auto claims process. Assisted with redesigning of the auto claim department workflows. Piloted new claim software and traveled to various offices to assist with training and implementation of the systems.