Energetic and motivated person with proven support skills for critical high-end customers with mission critical applications and systems.Strong written communications skills in creating Root Cause Analysis reports providing detailed incident information including timelines, problem diagnosis, incident prevention and permanent resolution forecast.End to end experienced in IT service management and service transition in new systems and migrations with Multi-vender High End service systems.I am experienced in management and coordinating information personnel and third parties to resolve situations in a timely manner resulting in elevated Customer Satisfaction Indicators (CSAT).Experienced in Knowledge base document creation and update to improve time to resolution of known and possibly re-occurring issues, thus increasing customer satisfaction.