Greici Kelly Jacques Araujo Email & Phone Number

Brazil

- Provide real-time customer support via live chat, assisting users with account management, subscription services, and resolving inquiries efficiently.- Address and troubleshoot customer issues related to account setup, billing, and subscription renewals, ensuring a smooth user experience.- Proactively manage user accounts, handling updates, cancellations, and renewals to maintain customer satisfaction and retention.- Deliver personalized support by understanding each… Show more - Provide real-time customer support via live chat, assisting users with account management, subscription services, and resolving inquiries efficiently.- Address and troubleshoot customer issues related to account setup, billing, and subscription renewals, ensuring a smooth user experience.- Proactively manage user accounts, handling updates, cancellations, and renewals to maintain customer satisfaction and retention.- Deliver personalized support by understanding each user's unique needs, ensuring swift issue resolution while maintaining high-quality service.- Track and document all interactions to provide seamless support and continuous improvement in service delivery. Show less

Budapest, Hungary

- Delivered first-level IT support through multiple channels, including phone calls, emails, and live chats, ensuring prompt and efficient assistance to users.- Diagnosed and resolved a wide range of technical issues, utilizing problem-solving skills to ensure minimal downtime for end-users.- Escalated complex issues to the appropriate resolver group when necessary, while maintaining clear communication with both users and the support team.- Documented all support… Show more - Delivered first-level IT support through multiple channels, including phone calls, emails, and live chats, ensuring prompt and efficient assistance to users.- Diagnosed and resolved a wide range of technical issues, utilizing problem-solving skills to ensure minimal downtime for end-users.- Escalated complex issues to the appropriate resolver group when necessary, while maintaining clear communication with both users and the support team.- Documented all support interactions and tracked incidents in a timely and organized manner using ticketing systems, ensuring accurate case management and resolution follow-up.- Provided exceptional customer service by troubleshooting effectively, prioritizing user satisfaction, and adhering to SLAs and company protocols. Show less

Brazil

Responsible for a team of 12 teachers where I developed my leadership skills giving performance feedbacks weekly, as well as training them according to the company's standard.- Responsible for creating the teacher's weekly schedule through the MS Excel to improve their time- Prepare and run dynamic classes with an emphasis on oral communication - Run placement tests to the students as well as hold meetings with them to solve their problem ensuring they are happy and comfortable… Show more Responsible for a team of 12 teachers where I developed my leadership skills giving performance feedbacks weekly, as well as training them according to the company's standard.- Responsible for creating the teacher's weekly schedule through the MS Excel to improve their time- Prepare and run dynamic classes with an emphasis on oral communication - Run placement tests to the students as well as hold meetings with them to solve their problem ensuring they are happy and comfortable in their classes- Act as a key player between the sectors- Having control of data regarding about the numbers of the students and the books in the stock.- Recruit new teachers Show less

Amambai, Mato Grosso Do Sul, Brazil

Responsible for teaching a second language with an emphasis on oral communication of each student for their development.- Prepare and run dynamic classes- Replace missed classes- Correct the homeworks - Feed the system with correct informations about the classes- Hold meetings with the students / customers

Amambaí, Mato Grosso Do Sul, Brasil

- Taught English as a second language to students of various ages and skill levels, focusing on ensuring student engagement and success.- Developed and delivered personalized lesson plans, adapting teaching methods to meet the unique learning needs of each student.- Created interactive educational activities to foster a dynamic learning environment, encouraging participation and enhancing language retention.- Provided timely feedback by correcting homework and offering… Show more - Taught English as a second language to students of various ages and skill levels, focusing on ensuring student engagement and success.- Developed and delivered personalized lesson plans, adapting teaching methods to meet the unique learning needs of each student.- Created interactive educational activities to foster a dynamic learning environment, encouraging participation and enhancing language retention.- Provided timely feedback by correcting homework and offering constructive support to help students improve their skills and confidence.- Supported students' academic progress by monitoring their development and adjusting teaching strategies to ensure high success and approval rates. Show less

Amambai, Mato Grosso Do Sul, Brazil

- Delivered exceptional patient care at the reception by warmly welcoming, guiding, and assisting patients, addressing their inquiries and resolving issues efficiently.- Facilitated clear and effective communication between patients and medical staff, ensuring a smooth flow of information across departments.- Managed patient records, retrieving and organizing files numerically for quick and easy access, contributing to streamlined administrative processes.- Registered… Show more - Delivered exceptional patient care at the reception by warmly welcoming, guiding, and assisting patients, addressing their inquiries and resolving issues efficiently.- Facilitated clear and effective communication between patients and medical staff, ensuring a smooth flow of information across departments.- Managed patient records, retrieving and organizing files numerically for quick and easy access, contributing to streamlined administrative processes.- Registered new patients, maintaining accurate data entry for first-time visitors, and ensuring their seamless integration into the hospital system.- Coordinated with nursing staff by providing patient files promptly, preventing delays in medical care and enhancing overall service efficiency. Show less

Dourados, Mato Grosso Do Sul, Brazil

- Managed internal and external sales processes, enrolling new students by effectively communicating the value of the company's language courses.- Delivered excellent customer service, welcoming clients and showcasing the company's unique offerings to drive engagement.- Conducted customer interest surveys to identify needs, leading to increased conversion rates for language course sales.- Developed and executed promotional strategies to attract and engage potential… Show more - Managed internal and external sales processes, enrolling new students by effectively communicating the value of the company's language courses.- Delivered excellent customer service, welcoming clients and showcasing the company's unique offerings to drive engagement.- Conducted customer interest surveys to identify needs, leading to increased conversion rates for language course sales.- Developed and executed promotional strategies to attract and engage potential customers, contributing to revenue growth.- Consistently met or exceeded sales targets, aligning with company goals and performance metrics.- Generated and analyzed daily reports on customer interactions, appointments, and enrollments, providing insights for continuous improvement. Show less

Amambaí, Mato Grosso Do Sul, Brazil

- Served as the first point of contact for customers, both in person and over the phone, ensuring their satisfaction by efficiently processing orders and addressing inquiries.- Proactively identified customer needs through phone consultations, providing personalized support to resolve issues and enhance service quality.- Managed order fulfillment, ensuring timely delivery and a seamless customer experience by closely monitoring customer requests and daily demand.-… Show more - Served as the first point of contact for customers, both in person and over the phone, ensuring their satisfaction by efficiently processing orders and addressing inquiries.- Proactively identified customer needs through phone consultations, providing personalized support to resolve issues and enhance service quality.- Managed order fulfillment, ensuring timely delivery and a seamless customer experience by closely monitoring customer requests and daily demand.- Oversaw inventory control to meet customer requirements, ensuring product availability for consistent service delivery.- Handled daily sales operations, including processing payments for in-house and delivery orders, maintaining accurate financial records.- Expanded the customer base by leveraging social media for customer outreach, successfully driving revenue growth through new business acquisition. Show less

Radiology Technologist, Radiologic Technology/Science - Radiographer

Course, English

Activities and Societies: Study English - Participated in a study exchange program in Malta to enhance English language skills, living.