Lead cross functional teams across multiple regions to deliver projects resulting in digital transformation, operational efficiencies and enhanced operating models• Delivered savings of $4m per year through successful on-time delivery of systems integration and operating model design/implementation following a merger• Implemented Agile methodology to successfully launch multiple consumer and B2B Salesforce digital applications to over 100,000 global customers • Managed external… Show more Lead cross functional teams across multiple regions to deliver projects resulting in digital transformation, operational efficiencies and enhanced operating models• Delivered savings of $4m per year through successful on-time delivery of systems integration and operating model design/implementation following a merger• Implemented Agile methodology to successfully launch multiple consumer and B2B Salesforce digital applications to over 100,000 global customers • Managed external consultancy partners by establishing clear accountabilities and performance indicators• Secured and successfully managed a $3m budget across multiple projects • Recruited a programme team who delivered outcomes across 10 workstreams• Managed a complex set of stakeholders to govern/deliver projects including senior executives and core functional leadership teams including finance, sales and operations• Developed the business readiness and change managements capabilities of my function by leading the establishment of knowledge sharing across multiple change teams• Utilised multiple software platforms to deliver results e.g. Azure Dev Ops/Confluence Show less

Accountable for setting up and delivering all elements of a wide portfolio of IT and business change projects which result in cost savings, operational improvements and enhanced customer experience. Role also involves supporting the implementation of a project management methodology (based on PRINCE2) across the organisation. Specific deliverables include procurement and implementation of IT systems and hardware, improving existing processes and systems, launching a customer loyalty card… Show more Accountable for setting up and delivering all elements of a wide portfolio of IT and business change projects which result in cost savings, operational improvements and enhanced customer experience. Role also involves supporting the implementation of a project management methodology (based on PRINCE2) across the organisation. Specific deliverables include procurement and implementation of IT systems and hardware, improving existing processes and systems, launching a customer loyalty card scheme and updating the employment terms and conditions of over 4,000 employees. Show less

Leading a team of 13 Project/Operations Managers to improve customer experience in over 2,500 stores. Combining and analysing multiple sources of qualitative and quantitative feedback to identify what's important to customers and then building/delivering a change programme to improve their shopping experience. Accountable for £11m capital budget and £105m operating budget. Working with a broad variety of internal/external stakeholders at a senior level (including UK board) covering areas such… Show more Leading a team of 13 Project/Operations Managers to improve customer experience in over 2,500 stores. Combining and analysing multiple sources of qualitative and quantitative feedback to identify what's important to customers and then building/delivering a change programme to improve their shopping experience. Accountable for £11m capital budget and £105m operating budget. Working with a broad variety of internal/external stakeholders at a senior level (including UK board) covering areas such as customer contact centres, procurement, IT and trading law. Show less

Accountable for developing and leading a team of 10 who managed the operation and delivered efficiency saving across a £750m cost base and 2500 stores. Achieved £12.5m of savings with £4m of capital expenditure through developing and delivering a programme of work which balanced savings delivery with customer experience and operational simplicity.

Accountable for documenting and improving instore operations in the 'Express' convenience format.

Delivered a project to introduce new systems, processes and structures across the space, range and merchandising operation.

Delivered a series of change projects to a group of 30 stores.