Greig Strafford Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Covering the gamut from Product design & management, solution architecture, through to customer engagement and training, it's about creating leadership led organisational change that is real and delivers measurable outcomes to its customers (internal & external). Challenging the status quo through data-driven insights, applying analysis across the.

Auckland, New Zealand

Reviewing products for a range of companies, providing insight to the IT industry on innovative new and emerging technologies. Respected as independent reviewer, giving feedback to product owners and manufacturers on possible improvement opportunities. http://techday.com/author/greigs/

Auckland, New Zealand

Responsible for designing and generating great experiences for Customers & Partners.This role involves preliminary information gathering & workshopping to understand what outcomes the customer seeks, and what products and services Catch can support them with in order to achieve their goals. This is supported by appropriate documentation and planning to.

Auckland, New Zealand

Catch are an Atlassian platinum partner delivering quality, innovation and speed to Government, Military & Law Enforcement Agencies, as well as Fortune 500 customers. Catch's own software is integrated with the Atlassian toolset, offering end to end traceability across the ideation, development, quality assurance, delivery and operations chain. Responsible.

Auckland, New Zealand

• Strafford Consulting was set up to provide IT, Innovation and Business Analysis consulting to businesses. Its key objective was to unlock opportunity through technology, as well as developing successful RFPs, creating.
• Designing, developing & providing prototype solution for in-house ‘cloud’ data storage system
• Creation of websites (Wordpress) for local businesses, employing innovative ways of engaging with customers.
• Creation of proof of concepts for customers to enable decision making.

New Zealand

Auckland

• Project: BPMO Site RedesignDesign and implement new collaborative intranet site for BPMO department.
• Establish business and IT requirements
• Created open source proof of concept for site.
• Workshop to identify personas and use cases
• Design and implement architectural structure of site
• Manage implementation and migration of existing data

Auckland, New Zealand

• Optimizer HQ was my opportunity to get involved and learn about the startup ecosystem in Auckland. My role as Customer Services Manager covered a broad range of responsibilities with one of my key successes being the.
• Managed internal and external customer relationships
• Senior product owner for 7 products. Trained and supported individual product owners
• Built and sustained relationships with banking partners
• Created policies, procedures & terms and conditions
• Audited all financial transactions identifying multiple frauds

• TOWER’s medical arm was acquired by nib Holdings Ltd and was rebranded to nib. During this acquisition I led the Business Performance team, working closely with the Executive as we operated in a start-up lean style..
• Created Continuous Improvement Programme achieving productivity gains in difficult time
• Established frameworks for software improvements
• Designed and implemented in-house CRM
• Established relationships with external vendors to propose new technology to maximise efficiency and sales
• Product owner for custom internal software system, supporting developers to release updates with maximum business benefit

Part of a team created to identify and implement efficiency improvements including the introduction of a Continuous Improvement Programme with high internal engagement.Identified technological improvements for increasing efficiency and customer interaction at minimum cost to the business.Interested in improving UX and increasing engagement across a range.

Auckland, New Zealand

• In my first role after arriving in New Zealand, I worked for the Ministry of Justice, working in the Family Court as a Case Manager. Being people and process driven, this was a perfect start to understanding New.
• Reduced extensive backlog of cases to manageable levels within 3 months
• Coached staff out of performance management
• Innovated solution to provide better service to external stakeholders reducing incidences of violent crimes.
• Established relationship with software developers to improve and simplify internal software systems
• Maximised efficiencies of documentation

London, Canada Area

• As a community focused person, and being from a Services family, I joined the Police with a desire to serve the community. Although my role consisted of much of the broad range of experience one would expect as a.
• Tested and introduced new technology across Police Service
• Designed and implemented new processes to maximise cost savings, and transfer responsibilities
• Established relationships with external vendors to improve custom product
• Worked with researchers to quantify improvements offered by system
• Established pilot schemes to introduce a better customer service