Covering the gamut from Product design & management, solution architecture, through to customer engagement and training, it's about creating leadership led organisational change that is real and delivers measurable outcomes to its customers (internal & external). Challenging the status quo through data-driven insights, applying analysis across the organisation to deliver most benefits.

Reviewing products for a range of companies, providing insight to the IT industry on innovative new and emerging technologies. Respected as independent reviewer, giving feedback to product owners and manufacturers on possible improvement opportunities. http://techday.com/author/greigs/

Responsible for designing and generating great experiences for Customers & Partners.This role involves preliminary information gathering & workshopping to understand what outcomes the customer seeks, and what products and services Catch can support them with in order to achieve their goals. This is supported by appropriate documentation and planning to ensure that Catch's delivery team can provide technical capabilities to deliver. Another hat that I'm wearing is for the development of collateral to support the Customer Development team and wider departments, influencing product and development to deliver high-value change.

Catch are an Atlassian platinum partner delivering quality, innovation and speed to Government, Military & Law Enforcement Agencies, as well as Fortune 500 customers. Catch's own software is integrated with the Atlassian toolset, offering end to end traceability across the ideation, development, quality assurance, delivery and operations chain. Responsible for creation of an enhanced secure cloud platform product to meet strict privacy guidelines and protections. I've undertaken innovation culture & practice design to promote the embedding of DevOps thinking, doing and reviewing.

Strafford Consulting was set up to provide IT, Innovation and Business Analysis consulting to businesses. Its key objective was to unlock opportunity through technology, as well as developing successful RFPs, creating PR strategies, and moving businesses to the cloud whilst retaining data sovereignty.• Designing, developing & providing prototype solution for in-house ‘cloud’ data storage system• Creation of websites (Wordpress) for local businesses, employing innovative ways of engaging with customers. • Creation of proof of concepts for customers to enable decision making.

Project: BPMO Site RedesignDesign and implement new collaborative intranet site for BPMO department. • Establish business and IT requirements• Created open source proof of concept for site. • Workshop to identify personas and use cases• Design and implement architectural structure of site• Manage implementation and migration of existing data• Training of stakeholders and end users• Initiated agile methodology for this projectProject: Total Systems ServicesMigrating and consolidation of management and support functions for 8 individual faculty application and server inventory into a centrally managed IT environment• Establish business and IT requirements• Gap analysis of current and proposed future state• Created proof of concept for service delivery model• Stakeholder management to ensure common understanding and delivery as per outcomes• Develop functional specifications to enable appropriate support structure.• Design new processes to enable faculty IT teams to engage in new support model• Facilitate workshops• Utilised new technology to provide expanded reporting capabilities for senior management• Flexible and adaptive to changes within business environment and priorisation.Project: File Services MigrationImplementation of centralised data storage system, migrating ~240 physical and virtual servers to a central hosting service.• Establish requirements for successful migration plan• Perform analysis on ~1.2Pb of faculty data• Analyse and redesign file directory structure to enable future scalability • Create proof of concepts of open source user abstraction layer• Manage stakeholders during restructure to ensure appropriate outcomes were achieved• Created new processes for IT and end user interactions with ITS support teams• Strong oral and written communication skills• Facilitate workshops between stakeholders and SMEs• Provided strategic insight for Senior IT Management Think Tanks, including product and solution choices

Optimizer HQ was my opportunity to get involved and learn about the startup ecosystem in Auckland. My role as Customer Services Manager covered a broad range of responsibilities with one of my key successes being the creation of documentation and frameworks for onboarding a wide-ranging customer base which included individuals, commercial businesses and charity organisations. I was also charged with 16 direct reports across three countries for whom I worked closely to set goals and targets for their development. I reported directly to the CEO and CFO. • Managed internal and external customer relationships• Senior product owner for 7 products. Trained and supported individual product owners• Built and sustained relationships with banking partners• Created policies, procedures & terms and conditions• Audited all financial transactions identifying multiple frauds• Established fraud assessment tool to reduce potential fraudulent activity• Responsible for Job Descriptions, KPIs and hiring of staff• Achieved sales to international enterprise customers through relationship building• Managed contractors and their timely payment, ensuring good relationships.• Set goals and coached staff to gain skills and develop capabilities

TOWER’s medical arm was acquired by nib Holdings Ltd and was rebranded to nib. During this acquisition I led the Business Performance team, working closely with the Executive as we operated in a start-up lean style. This was hugely enjoyable - innovating solutions and ensuring small projects were completed with measurable gains. Through progressing the entire company into this method, we quickly made big gains. I reported directly to the CEO, and was introduced to the board. • Created Continuous Improvement Programme achieving productivity gains in difficult time• Established frameworks for software improvements• Designed and implemented in-house CRM • Established relationships with external vendors to propose new technology to maximise efficiency and sales• Product owner for custom internal software system, supporting developers to release updates with maximum business benefit• Created pilot projects to maximise opportunities• Leading and coaching business performance team through business transition• Gained support of entire business to solve problems during transition• Designed and built internal website for marketing and communicating changes• Worked closely with Marketing and Sales to identify key objectives for growth• Supported Operations and Finance to minimise errors, and key improvement areas• Grew continuous improvement culture throughout company

Part of a team created to identify and implement efficiency improvements including the introduction of a Continuous Improvement Programme with high internal engagement.Identified technological improvements for increasing efficiency and customer interaction at minimum cost to the business.Interested in improving UX and increasing engagement across a range of channels to increase customer satisfaction, retention and sales opportunities.Standardised organisational naming structure across computer and telephony systems to improve business communication and understanding, this also assisted in the rapid integration of a new WFM system.Product owner for major in-house custom software system during a change in Agile methodology and transfer to electronic task management. Met key milestones for a range of time sensitive major projects for both internal and external stakeholders.Strategic consulting using skills in requirements gathering and data analysis to understand and advise on current and future business needs.Created and improved processes to reduce manual actions, increase productivity and streamline business functions.Strong leadership and relationship management skills to drive improvements and achieve maximum benefit for the business.

In my first role after arriving in New Zealand, I worked for the Ministry of Justice, working in the Family Court as a Case Manager. Being people and process driven, this was a perfect start to understanding New Zealand and the opportunities to improve and create relationships. I led the implementation of a number of innovative solutions which resulted in improving relationships with customers and partners and facilitating easier, faster and more effective processes. To this day I continue to maintain good relationships with members of the Judiciary and Legal community which has been of benefit in a number of projects I have worked on since. • Reduced extensive backlog of cases to manageable levels within 3 months• Coached staff out of performance management• Innovated solution to provide better service to external stakeholders reducing incidences of violent crimes.• Established relationship with software developers to improve and simplify internal software systems• Maximised efficiencies of documentation• Re-organised internal storage system

As a community focused person, and being from a Services family, I joined the Police with a desire to serve the community. Although my role consisted of much of the broad range of experience one would expect as a Police Officer, my penchant for innovating change led me to a more specialised role, with an emphasis on improving outcomes in victim support and satisfaction. As a result of the new systems and processes I developed, I became the go-to person for creating innovative solutions for many high-profile problems in our particular field, and became an advisor to other forces around the world for implementing the particular software we were using. We also had the opportunity of participating in a number of research studies with London Universities who wished to validate the performance of the solution we were using. Through my success I was able to introduce new technology to the Metropolitan Police, which has since been rolled out to other Police Services around the country. • Tested and introduced new technology across Police Service• Designed and implemented new processes to maximise cost savings, and transfer responsibilities• Established relationships with external vendors to improve custom product• Worked with researchers to quantify improvements offered by system• Established pilot schemes to introduce a better customer service• Created policies and procedures for interactions• Identified cost savings through restructures• Advised senior management on improvement opportunities