I have set up a new business repairing Apple products. iDevices like iPhones, iPads and iPods. I also offer a waterproofing service.

I have set up a new business repairing Apple products. iDevices like iPhones, iPads and iPods. I also offer a waterproofing service.

Helping people adult in style and save money on their utility bills

Medspace Solutions are specialists in clinical storage, HTM71, HTM63, CD Cabinets and other storage solutions, and medical equipment for theatres and and other departments. I am responsible for managing projects from start to finish, with key departments within the NHS and private hospitals, vets practices, doctors surgeries, dentists and clinics. Whether you would like a full materials to management system or a single trolley, we have all your storage and logistics needs covered. You can be confident you will receive outstanding support from initial contact, to installation and beyond.When it comes to storage designs, we will work with you, listening to your needs and creating an environment that the end users will find effective and efficient to work within.In addition we have the ability to work outside of our range of products, creating bespoke solutions if so required.

To provide a Single Point of Contact for IT, HR and Facilities Departments via our Service Desk Software Tool (Service Now), E-mail and Phone Support and ensure all enquiries, issues and tasks are assigned to the correct resolver groups.1st, 2nd and 3rd line support for 500+ people all around the business. This includes all directors and CEO. Support for all of the printers in the workplace as well as stock taking and problem shooting. Trend analysis and risk assessment - using information logged to the SD report to the Service Providing full phone support during open office hours.Configuration Management - identify and document and update CI status.User administration - new users / leavers / password resets / account unlocks / printer configurations / mobile phone setup / floor walks / e-mail release / AD setup / out of hours PC builds/ rebuilds/ VMware/ Creating, deleting, and administering security and mail groups. User training - IT induction presentation & material.Bespoke software administration - back office tool troubleshooting (for reassignment).Attending weekly CAB meetings, communicating upcoming changes to departments.On-site support of remote offices. Travel to remote office locations and providing on-site support.Administering Service Now. Using an admin account to change the layout and workflow of tickets.Used HTML and CSS skills to develop MoneySuperMarket’s in house emails that are sent from Service Now. This saved the company 100k plus, in extra support from Service Now. Used Exchange 2010 to create and administer mailboxes. Using Systems Centre Configuration Manager (SCCM) to deploy, revoke and administer software that the company uses or deploys to users in the business. Remote access to off-site servers to make changes and give access to shares. Using and deploying Citrix Receiver to users. Troubleshooting related problems. Troubleshooting and maintaining Kaspersky antivirus on all machines in the business.

The Service Monitoring Team is the “in hours” response team for any issue highlighted by the MoneySupermarket monitoring system. Offering the Service Department a Triage facility helping quickly qualify and categorise any service impacting issue. Working with the Systems Administration Team to ensure that all services are monitored and alerted to the correct level.To monitor the MoneySuperMarket.com website 24 hours a day using tools and programs to assist.Using Icinga to monitor web journeys and escalate anything out of the ordinary. Raise problem and incident tickets in Service Now and assign them to the relevant service group.Use LogLogic to assist with incidents and failures in the smooth running of the site. Attend CAB on a twice weekly basis and represent the Service Analyst department.Take changes that were happening and feed them back to the Service Delivery department and Service Desk.Design and maintain the IT Service Catalogue. Used HTML and CSS to design a web based catalogue, which went out to the business. This listed the Service Delivery department’s services and SLAs.To maintain MoneySuperMarket’s Service Level Management process.Producing and sending incident communication via email and SMS. Impact assessment. Working with the Incident Management team to determine priority and impact.Production and maintenance of Scheduled monthly reporting Manual testing of the live website.Assistance in the production and requirements of automated website monitoring scripts and programs.Ad Hoc reporting for Incident and Problem Management teams. Working with Systems Administration, Infrastructure and Development teams to setup monitoring systems for all environments (test / pre-release / production / Disaster Recovery, etc). This also includes key infrastructure components such as mail servers, domain controllers & network.

To outbound dial customers who have used the website to obtain quotes in the past.Take inbound customer calls, dealing with individual needs effectively. Inform all customers that MIRE emails have been sent, asking if they require prices over the phone. (Originally for customers without the access to the internet)Use subtle selling techniques and persuasive language to sell the customer the benefits of the top three quotes on the website. Use Microsoft Excel to record and collate sales data. Use effective communication skills to discuss customer queries and disputes with third party insurers. Reporting issues with the motor channel to Management in order to resolve issues with the website. Keeping in constant communication with Management and colleagues about issues affecting the day to day operation of the motor channel/website. Continuously strive to improve the processes and working practices on the motor team by suggesting ideas and efficiencies.

To obtain immediate full repayments from customers. 5 to 210 days arrears to charge off. To negotiate repayment of monies from customers using proactive outbound calling and reacting to inbound telephone calls. Negotiation towards payments, short term and long term plans and short settlements.Completed debt management plans 0.8% to amortise. (10 year payment plan)Adhered to legislation requirements, internal processes, policies and procedures at all times. Collections/Debt Management litigation.To accurately update accounts, record information and/or process payments using systems, at the same time as talking to the customer. Excellent telephone negotiation skills and customer service skills. Good verbal and listening communication skills. Understanding of any specific client requirements regarding their accounts. Knowledge of relevant legislation including OFT (Office of Fair Trading), DPA (Data Protection) and banking procedures, including anti money laundering. Create and maintain a customer friendly environment, ensuring that all queries are dealt with efficiently and politely.

To detect and prevent fraud when mobile phone insurance claims were made. Investigate and collate packages, as evidence for the police. Communicate with police authorities country wide, to check lost and stolen reference numbers. Checked authenticity of claims made. Block the IMEI numbers of mobile handsets both with other networks and phones 4U. Responsible for overriding claims that were either fraudulent or misleading.Ran department and team competitions/ Reward and recognition.Plan and organise charity and team building events. For example paintballing days for the department. Create and maintain a customer friendly environment, ensuring that all queries are dealt with efficiently and politely.Responsible for designing and implementing new and efficient investigation practices and procedures. Gave talks and lectures in front of new staff to the company, upon joining. Responsible for the training of new staff within the department. Key achievements Regularly exceed set targets, KPI's and SLA's.Technically educated in Fraud, Customer Assistance and Risk litigation (Collections).Seconded to the company's high risk portfolio after completing a three month probation period which led to a permanent position as a result of performance.