Leverage communication skills and banking knowledge to engage with customers. By understanding customer’s needs; provide financial solutions and advice to resolve issues and help customers achieve their financial goals. Work closely with new and existing customers to understand their financial needs and deepen relationships Provide recommendations and assist customers with a wide-array of financial solutions to satisfy their financial needs Leverage problem-solving to resolve customer issues Collaborate with branch colleagues and partners to support and refer customers with more complex financial needs Ensure compliance with all financial policies, procedures and regulatory requirementsAchieve outstanding performance by providing superior relationship banking and customer service

Delivers a unique customer experience aimed to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. From a variety of customer interactions, participates in proactive sales and service activities and identifies referral opportunities. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships to acquire, expand and retain relationships.Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Ensures branch daily operations and maintenance transactions are completed in an efficient and accurate manner

Delivers an unique customer experience amid to improve customer financial well-being and increasing share of wallet. Perform lobby engagement activities to connect with customers and educate customers on options for managing financial transactions by leveraging technology, tools and resources. Adheres to policies and procedures, demonstrate sound judgment within my established limits. Ensure that all teller and branch daily operations are completed in an efficient and accurate manner. Assesses and effectively manage client issues and report them to the appropriate service partner.

Actively listen to customers and then sell solutions tailored to their need. Build customer loyalty through follow-ups and educating customer about products and services. Prospecting in my respected territory for new customers by: phone calls, emails, asking for recommendations and home visits. Consistently meet and exceeded corporate sales goals and was encouraged to mentor staff to improve sales and customer service.

Motivates and inspiring the associates to build brand loyalty and create a positive store environment for both internal and external. Responsible for assessing performance and providing the appropriate level of feed back daily and through the annual performance review process. Guarantees company assets by ensuring adherences to loss prevention procedures. Support the management team in fueling the growth of the business through promotion, financial reporting, and customer service.