Geene Rose Alexandre Email & Phone Number

San Francisco , California , Us

San Francisco , California , Us

San Francisco , California , Us

New York, Us

• Provided application support to global users including onsite support for market risk applications and platforms with 20+ sub-components covering line of businesses ranging from Mortgages, Credit, Issuer Risk, Equities, Rates and Currencies, and Commodities• Reviewed and signed off on development team releases before reaching production• Gathered feedback from business users on production performance and application improvements• Worked closely and collaborated with global support teams, development teams, risk managers, data stewards, portfolio analyst and business analyst teams to resolve queries, troubleshoot application performance and handle production incidences• Escalated issues and made enhancement requests to upper management and required technology teams.• Raised, prioritized, and logged incident and problem tickets through ITSM and JIRA • Performed monitoring and health check to assure system availability and performance• Coordinated and performed 8+ disaster recovery exercises • Created technical and non-technical documentation outlining business processes, technical processes and user guides• Generated and published outage or informational notifications to business and technology stakeholders• Awarded the Gold Award for excellence in root cause and issue remediation for Volcker application

London, Gb

• Completed training in the Application Support/Project Management stream in the FDM Academy, New York which comprised of : UNIX, SQL, PL/SQL, Project Support Office, ITIL, OS Administration, Finance, Excel - VBA, APM, Business Analysis• Created a UNIX script that emulates the recycle bin function of the Windows Operating System with the ability to delete and restore files back to the original place. • Developed enhancements using ERDs and fundamental SQL scripting, prepare queries to extract data based on a trading platform schema, and use PL/SQL procedures to track database transactions• Analyzed, organized, and cleansed data with 30,000+ entries using Excel functions, pivot tables, charts, and VBA.

• Provided remote and on-site desktop support for end users, managed the Blackberry Enterprise Server, administered network user accounts and permissions through Active Directory, ran daily backup of all the servers, deployed computers from Windows XP to Windows 7, and managed the telephone systems using Avaya VOIP.

Binghamton, Ny, Us

• Provided IT support for Windows, Apple, and Linux operating systems to about 15,000+clients encompassing all staff, faculty, and students.• Handled calls range from installing, updating computers, removing viruses, worms, spyware, adware, and malware, restoring operating systems, software and network support, backing up and restoring data, and registering computers and other devices onto the campus network.

Binghamton, Ny, Us

• Maintained, analyzed, troubleshooted, and repaired laptops and computer systems to up to 6500+of all students living on campus and all residential employees. • Managed all of the 30 Residential Computer Consultants and take calls from Residential Computer Consultants when the situation calls for more advanced support.

New York, Ny, Us

• Participated in deploying over 600 PCs from Windows XP to Windows 7. • Provided desktop support on-site, off site and on the phone for hardware, software, printing, and network access issues. • Provided first level support to resolve user concern including Windows 7, Microsoft Office, and numerous industry specific applications.