Duties that fall within my purview:. Microsoft 365 Suite Implementation, Administration and extensive troubleshooting (User Administration, Exchange Online, Outlook, Teams, One Drive, SharePoint, liaising with Microsoft about incidents as required) . Barracuda Cybersecurity Products Implementation & Administration (Cloud to Cloud Backups, EGD, Impersonation Protection). Google Workspace Suite Implementation, Administration (G mail, G Drive, G Sheets and G docs). Advanced Emails related troubleshooting .Windows Server/ Azure Administration (Deployment of AD, GPOs, DHCP, DNS, Hyper- V, On Prem/Hybrid with Azure). Extensive Windows Server, Client PC Back Up Administrations. VoIP telephone system administration & extensive troubleshooting (NFON, MS Teams). Extensive troubleshooting of Windows Desktop/Server and Mac OS . Being GDPR compliant in every aspect of handling client – data. (We are a Cyber Essentials Certified + and ISO 27001:2017, 9001:2015, 14001:2015 certified Company). To resolve tickets within agreed SLA of ticket volume and time. Resolving incidents as they occur while implementing workarounds, so it doesn’t affect the end user's workflow. . Providing fast & dependable solutions for service requests from clients. Monitoring Online UPS Systems for Firmware updates, Power failures & routine diagnostic tests.. Monitoring, and administering Leased Lines, FTTC or FTTP lines or both Leased and fail over lines as necessary. Enterprise level antivirus software deployments across SMEs, monitoring, licensing through a global admin portal & guiding the clients & organizations through its operations and policies.. Creating technical documentations for newly onboarded employees within the organization (Internal WIKI: How to, Best practices). Setting up brand-new email services on MS365, Email Migrations, Domain & DNS Management. Draytek Vigor 2000 & 3000 Series Router Administration. DrayTek VigorSwitch 2000 Series L2 and L3 Switch Administration

GB Enterprises is a business venture of my own that provides managed IT services for local, SMEs and individual clients.Among the services that we have provided to organizations and individual clients are: . Designing and Implementing Networks.. Troubleshooting Networks. Troubleshooting and computer repairs of all the form factors. Software issues and hardware issues. (Laptops, Desktops, Servers). Administering Windows Servers (Active Directory, DNS, DHCP, GPOs). Troubleshooting operating systems based on Windows, Windows Server, OS X and Linux. Providing IT support for clients remotely via remote desktop programs. Uninterruptible Power Supply maintenance . Assembling computers & workstations from scratch as per user requirements. . Computer security awareness and programs and training. (IT security policy development). Consulting on restructuring and reorganization of IT infrastructure of organizations for next level technology changes and maturity. (Assigning organizational rolls and responsibilities). Development of risk management strategies. Disaster recovery.. Deployment of antivirus software, licensing and guiding the clients and organizations through it's operations.. Running targeted social media campaigns for SMEs.

STAXO was founded over a decade ago. Based in London with a global footprint. (staxogroup.com)Duties that fall within my purview:. Microsoft 365 Suite Implementation, Administration and extensive troubleshooting (User Administration, Exchange Online, Outlook, Teams, One Drive, SharePoint, liaising with Microsoft about incidents as required) . Barracuda Cybersecurity Products Administration (Cloud to Cloud Backups, Email Gateway, Impersonation Protection). Google Workspace Suite Implementation, Administration (G mail, G Drive, G Sheets and G docs).Windows Server Administration (Deployment of AD, Exchange Server, GPOs, DHCP, DNS, IIS, Hyper- V, On Prem/Azure/InTune/MS365). Microsoft Azure Administration (Deployment of IaaS, PaaS, Azure Compute). VoIP telephone system administration & extensive troubleshooting (Soft & hard VoIP phone systems through NFON & Digital Space). Extensive troubleshooting of Windows Desktop/Server and Mac OS . Being GDPR compliant in every aspect of handling client – data. (We are a Cyber Essentials Certified Plus and ISO 27001:2017, 9001:2015, 14001:2015 certified Company). To resolve tickets within agreed SLA of ticket volume and time. Resolving incidents as they occur while implementing workarounds, so it doesn’t affect the end user's workflow. . Providing fast & dependable solutions for service requests from clients. Monitoring Online UPS Systems for Firmware updates, Power failures & routine diagnostic tests.. Monitoring, and administering Leased Lines, FTTC or FTTP lines or both Leased and fail over lines as necessary. Enterprise level antivirus software deployments across SMEs, monitoring, licensing through a global admin portal & guiding the clients & organizations through its operations and policies.. Creating technical documentations for newly on-boarded employees within the organization (Internal WIKI: How to, Best practices). Setting up brand-new email services on MS365, Email Migrations, Domain & DNS Management

Pascal Computers is a pioneering IT solutions provider based in Badulla with a local branch in Buttala, Sri Lanka. Among the services that we have provided to these organizations and individual clients, were:. Troubleshooting client computers remotely via remote desktop programs (AnyDesk, TeamViewer or RealVNC). Designing and implementing networks.. Troubleshooting operating systems based on Windows, OS X and Linux. Troubleshooting hardware and software issues . Repair services for laptop, desktop and server environments. Uninterruptible power supply (UPS) maintenance . Resolving technical issues related to network interruptions in organizations. Providing back up solutions . IT consulting. Setting up Windows, Linux and OS X environments . Deploying packages and applications . Respond to customer inquiries and assist in troubleshooting and resolving challenges. Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems. Setting up user guidelines for clients and small scale organizations. Antivirus software installation and licensing