Gresia Shackelford Email & Phone Number

United States

Cle Elum, Washington, United States

Roslyn, Washington, United States

Hands on Community Manager tasked with ensuring properties are working in accordance to HUD, Rural Development, and Tax Credit program requirements, attending inspections and supervisory reviews.Supervise maintenance team, and on-site contract workers with a warm family first attitude toward residents and staff. Ensure employee compliance with the Washington State Residential Landlord & Tenant ActReview all rental applications and lease agreements for accuracy and… Show more Hands on Community Manager tasked with ensuring properties are working in accordance to HUD, Rural Development, and Tax Credit program requirements, attending inspections and supervisory reviews.Supervise maintenance team, and on-site contract workers with a warm family first attitude toward residents and staff. Ensure employee compliance with the Washington State Residential Landlord & Tenant ActReview all rental applications and lease agreements for accuracy and complianceEnsure buildings are up to government and environmental regulationsMake recommendations for physical repairs, replacements and/or improvementsMaintain inventory of all equipment and suppliesSchedule on-call personnel and supervise any on-site emergencies that may ariseEnsure work assignments are performed in accordance with OSHA standardsMake recommendations to improve marketing and leasing programsMaintain accounting records including payroll and overtime, approving invoices for payment, and monitoring rent delinquencies, NSF procedures, and evictionsAssist in annual budget creation and prepare monthly variance reportsRespond to resident inquiries, complaints, and concerns promptlyEnforce apartment community rules and regulations and provide documentation of disputes or issuesEnsure employee compliance with the Washington State Residential Landlord & Tenant Act Show less

North Bend, Washington

North Bend, Wa

Cash handling practices to reduce/prevent risk. Precise attention to detail preventing risk opportunities and carrying out consumer request effectively. Assessing/learning individual needs, behaviors of prospects, customers, and consumers; then structuring the utilization of tools for optimal goal attainment and performance. Providing customized banking services/solutions to households and business client. Structuring tools to build and/or repair credit optimizing cash flow for… Show more Cash handling practices to reduce/prevent risk. Precise attention to detail preventing risk opportunities and carrying out consumer request effectively. Assessing/learning individual needs, behaviors of prospects, customers, and consumers; then structuring the utilization of tools for optimal goal attainment and performance. Providing customized banking services/solutions to households and business client. Structuring tools to build and/or repair credit optimizing cash flow for businesses. Building relationships with our customers to identify the needs and tools necessary to address them.Educating consumers to streamline benefits and avoid fees. Community involvement using our community space as a banking hub. Volunteering at community resource hubs such as food banks, children's programs, and more. Show less

Seattle, Washington

Asset managing of multi-family real estate investment properties with a clear vision defined by ownership to support a steady growth in revenue. Manage communication flow between residents, maintenance, management, ownership, municipalities, and other entities as defined by the project requirements.Emerging with market knowledge successfully managing a high performance team environment. Completing a successful Lease Up at Bravo Apartments and bringing online the competitively trending… Show more Asset managing of multi-family real estate investment properties with a clear vision defined by ownership to support a steady growth in revenue. Manage communication flow between residents, maintenance, management, ownership, municipalities, and other entities as defined by the project requirements.Emerging with market knowledge successfully managing a high performance team environment. Completing a successful Lease Up at Bravo Apartments and bringing online the competitively trending micro-studios at Jupiter Apartments.Directly communicating with executive management and ownership to accurately manifest the investment project into fruition. Actively engaging residents with value add items and desired accommodationsStaying up on the trending market and changing variablesOther duties included: Identify prospectsSet touring appointments FaceTime touring accommodating out of state prospectsEngaging Open Houses Oversee facilities and maintenance. Provided exemplary resident services. Successful new construction lease ups. Reporting to investors and marketing team. Show less

North Bend, Washington

Acting as a families personal assistant and advocate. Identify resources for at risk families, and provide application/qualification support services. Provide case management to at risk families through home visits, and address areas of concern.Provide client advocacy through school systems, court, DSHS, SSI; and help navigate through Washington State agencies. Crisis intervention by providing referral and resources to at risk families. Working closely with community resources… Show more Acting as a families personal assistant and advocate. Identify resources for at risk families, and provide application/qualification support services. Provide case management to at risk families through home visits, and address areas of concern.Provide client advocacy through school systems, court, DSHS, SSI; and help navigate through Washington State agencies. Crisis intervention by providing referral and resources to at risk families. Working closely with community resources and agencies to strengthen support networks for families.Address homelessness, food needs, medical needs, and provide referrals to resources. Work to link families to emergency financial assistance programs, housing, shelters, and access to food programs. Show less

Redmond, Washington

Hired as a Consumer Service Representative (CSR) then trained to full CSR specializing in Advance WiFi, Consumer Service Administration support, and Technical support As Consumer Service and Technical Support Rep handled consumer problems in both English and Spanish by providing great consumer service and supporting business needs As Consumer Service Administration Support Rep responsibilities included but not limited to were: investigating consumer problems; preparation of claims;… Show more Hired as a Consumer Service Representative (CSR) then trained to full CSR specializing in Advance WiFi, Consumer Service Administration support, and Technical support As Consumer Service and Technical Support Rep handled consumer problems in both English and Spanish by providing great consumer service and supporting business needs As Consumer Service Administration Support Rep responsibilities included but not limited to were: investigating consumer problems; preparation of claims; re-routing/resending packages; documentation of inventory; updating consumer files accordingly; communicating business to business with repair locations, and shipping agencies. Show less

Redmond, Washington

Cashier promoted to Sales Associate.Cash handling, POS System operator, handle returns/exchanges. As a cashier, provide customer service according to Sears's policies on returns/exchanges, and risk prevention practices. As sales associate provided information regarding features and benefits on products; assisting customers in purchase decision making.

Washington Real Estate Broker

Bachelor Of Science, Organizational Security And Management

Gained management skills to address the dynamic needs of managing an organization. Gained understanding of the dynamics between.

Associate Of Arts, Criminal Justice

General Education Degree, General Studies

Activities and Societies: General Education Development Degree Awarded by the American Council on Education