Greta Knapp Email & Phone Number

Sheridan, Wyoming, United States

Sheridan, Wyoming

Guided, directed, and coached employees to deliver exceptional service to customers and prospects. Oversaw a market of 19 branches, with 19 direct reports and 102 indirect reports, and ensured that they were well-trained and equipped to provide outstanding service to our valued customers.• Improved team performance by recognizing and rewarding good performance, coaching employees, supporting their development, and managing poor performance.• Recognized as Bank of the West - Partner of… Show more Guided, directed, and coached employees to deliver exceptional service to customers and prospects. Oversaw a market of 19 branches, with 19 direct reports and 102 indirect reports, and ensured that they were well-trained and equipped to provide outstanding service to our valued customers.• Improved team performance by recognizing and rewarding good performance, coaching employees, supporting their development, and managing poor performance.• Recognized as Bank of the West - Partner of the Year for Wealth Management, 2022.• Bank of the West President’s Club Winner, 2018• Involved in developing new business by contacting prospects and clients, and cross-selling bank products and services such as credit, trust/investment, and cash management.• Actively participated and provided leadership in Bank and community activities to increase the Bank's brand visibility and enhance new business opportunities.• Honed deep expertise in bank products, processes, and systems, effectively troubleshot issues to ensure a high-quality client experience.• Created and executed marketing plans, managed the operating budget, ensured profitability, and maintained operational integrity.• Assisted team in pre-sales activities such as pitch preparation, client research, and preparation of prospect and client files for further action.• Attracted, retained, and enabled the career development of top talent, nurturing and empowering the team to help them reach their full potential. Show less

Sheridan, Wyoming

Oversaw all sales and service activities. Created and executed marketing plans, managed the operating budget, ensured profitability, and maintained operational integrity. Provided overall leadership to the branch and worked towards achieving the Bank's mission, managing the team, driving sales, managing human resources, supervising loan officers, overseeing new accounts, and ensuring excellent customer service.

Sheridan, Wyoming, United States

Managed new accounts and provided customer service, portfolio management, and operations support. Utilized knowledge of banking products to cross-sell and assist with lending.

Sheridan, Wyoming, United States

Conducted orientations and managed new hire paperwork. Coordinated employee benefits, proofread documents, handled administrative tasks, provided excellent customer service, and managed payroll and timekeeping.

Sheridan, Wyoming, United States

Oversaw training, scheduling, benefits, interviews, admin tasks, and customer service at The Home Depot, Sheridan.

Social Sciences

Film Studies