Organizing interpreters and translators for organizations, such as Health Care Providers, Children services, Doctors, Lawyers, Courts, Police, Victim Witness Assistance Programs and Social Services, for individuals, such as newcomers, migrants, and refugees and for victims of violence, such as domestic violence, sexual violence, and human trafficking.Administration: processing interpreters and translator’s payments, creating quotes, managing purchase orders, issuing invoices and credit notes, registering payments and processing reports.Direct assistance to newcomers, migrants, and refugees: supporting the Resettlement Assistance Program worker in each aspect of the resettlement process assisting with clients and interpreting in signing RAP contracts, presentation of O2O (Orientation to Ontario), booking medical appointments, opening bank accounts, housing, job interviews and social assistance.

Italian & Spanish to English.English to Italian & Spanish.

Moved to Canada and got Canadian PR and work permit.

Monitoring the invoicing process and the payments to vendors, for the Italian and Spanish market.Processing requests from vendors and internal customers via phone calls and email (through a ticketing system). Working with other departments such us Provisioning, Master Data, Posting, Accounts Payable and Collections.Providing support to employees for Travel & Expenses tool Concur. - 2018: Project Swap, Riga - PE1 system. - 2019: Market Manager - Italy & Spain. - 2019: Quality Team member.

Quality control and fraud check. Reports.Mentor to new members of the team.

PA for Italy: July to December 2013.PA for Benelux: January 2014 - July 2015.Project Administrator role including contract validation, contract acceptance, billing and invoicing tasks, disputes and other customer fulfillment responsibilities. Managing contracts for customers, supporting the Service Sales Organisation.Monitoring all contractual activities from start to end of the projects.Managing service contracts, from an administrative point of view in close relationship with Project managers and Customer Relationship Representatives.Ordering materials and services from subcontractors.Problem solving with Business and Clients.

-Communicator in Technical Support in the Triage Team Project (January-March 2011)Ensuring effective and quick communication between customers and engineers supporting the Italian, Spanish, Portuguese and English teams.-Iberia Customer Service Administrator - Level III (March 2011-April 2013) Working for the Spanish team, I also supported the Portuguese team when required.Providing customer service support including order processing, queries handling, sales support and communication with internal and external customers and departments.Monitoring the invoicing process and managing vip customer accounts to ensure an effective service and their satisfaction. Leasing also with the warehouse for delivery tracking and logistics issue, with the local market and with other departments in Dublin and Ireland. Processing credits, returns and pick ups. Reporting to check the daily performances and to ensure all the work is done on time.Providing feedback to management regarding possible changes and updates.Opening and resolving IM (Issue Management) related to orders, invoices and shipments.Working on deadlines as part of a busy environment, with targets of an excellent customer support.Giving support and training to new members of the team.-Event Manager in the organization of the CSNW - Customer Service National Week (2011).

I was responsible for creating economic quotations for the Italian market. Dealing with the local market, the sales reps and other departments to solve queries.

I started as administrator and then I covered the position of P.A. to my manager as well, organizing his appointments book, attending customers and phone calls.Welcoming customers and visitors. Monitoring the invoicing process, the bank accounts of the company and the sales inventories.

Working in the emergency centre for homeless people at night.Following clients' cases, providing them support and trying to improve their situation. Administrative duties related to the clients' history.Working in team dealing with social workers and psychologists and other external organizations to get the appropriate support for homeless people.