• Processing 100 to 150 invoices per week. Reviewing for 20 exception types that the billing system does not always handle properly to ensure the invoices are correct the first time. Examples include service fees that only invoice once every three years, Canadian invoices, missing expenses, and invoices going to other international affiliates.• Processing pre-bill and cancellation invoices according to company standards. • Requesting purchase orders from clients who require them.• Updating client billing information. • Working with IT personal to recommend and test enhancements to billing system. • Researching potential AR items identify by AR Specialists to on accounts to resolve issues with cash applications, and or billing issues. • Working on unapplied cash item back log to determine what invoices it should be applied to, if amount should be put on account for future invoices or client should be refunded.• Editing invoices as needed.

Sep 2016 - Jan 2018 – Performed Price Increase functions for 5 of our Revenue Streams, totaling approx. 12,000 accounts.• Distribute lists of accounts to Account Management each month for review/changes prior to increases occurring and distributing letters to our clients.• Reviewing price increase data terms stored in ORMB for anomalies, research issues, fixing date entry issues.• Performing mail merges for multiple templates for each revenue stream.• Aid Sales and Sales Support teams when determining how Price Increase terms should be entered for complex contracts.• Testing new releases or feature changes/enhancements.• Handled billing for 3 product as described in the section below.May 2011 – Aug 2016 - Processing daily implementation within Salesforce and setup monthly, quarterly and semiannual recurring records and one-time transactions in custom billing system.• Streamlined tracking process to ensure items are received in a timely fashion to meet established deadlines and entered/uploaded in to billing system.• Assist with month end closings for 7 products and 3 divisions of the company, review reports and compare monthly revenue trends, for approx 2,500 accounts.• Perform review and processing for approx. 100 manual billing exceptions per month as described below. Procedural change decreased amount that need review each month.Dec 2006 – Apr 2011 – Reviewed and processed all manual billing exceptions, approx. 600 accounts per month with in Lotus Notes.• Work closely with manual billing team to ensure all items reviewed for accuracy with internal and external systems, to ensure they meet contract terms and established procedures.• Kept error log to identify if there was a systemic issue causing errors or additional training was needed by manual billing team. • Manage daily emails from Sales Support, Collections and other service employees regarding client billing issues.• Assist with revising invoices as needed.

Auditing and analysis for various long distance and resale invoices to ensure we are being charged the correct rates by vendors and that we are routing traffic to the correct vendor to get the best rates. • Minute of use analysis; doing daily projections of charges to ensure that we will meet contractual obligations. Providing reports to various departments on a weekly and monthly basis. • Working with finance department to aid accruals of monthly charges. • Processing of CABS invoices, filling claims and tracking them to resolution.• Interfacing with resale, long distance and CABS vendors to resolve billing issues and other disputes.

Support of branch sales team, approx. 16 people.• Audit sales orders for accuracy and completeness in accordance with company regulations.• Analyzing customer phone bills for cost benefit analysis.• Entering sales proposals in to web-based proposal-generating system.• Training new Sales Representative on paperwork, proposal generation and office procures

• Analysis of local and long-distance invoices, to ensure that the vendors are correctly charging for products and services.• Filing claims with Vendors and tracking their resolution.• Working with other members of the Revenue Assurance team to ensure correct billing of all charges to resale customers. • Calculation of early termination charges.