Greta Bauer Email & Phone Number

London, Gb

United Kingdom

Department head responsible for teams managing internal product support helpdesk, vendor management, business analytics and core market growthPartner with leaders from commercial and fulfilment teams globally to deliver consistent, scalable solutions

United Kingdom

Lead internal product support helpdesk team for Global Product SuiteManage key vendor relationships

United Kingdom

Manage portfolio of global vendors including contract negotiations, cost savings and vendor strategyLed project to implement third party due diligence software

Orange County, California Area

Program manager for global background screening with operations as internal clientResponsible for change management, cost savings through vendor strategy, vendor selection for global products team and managing global vendor relationships

Berlin Area, Germany

Author suite of marketing materials including country-specific product details and standard operating procedures Train and provide daily guidance to operational teams in four countries Expand global product portfolio through localized research and vendor relationships

London, Uk

Full lifecycle product management including go to market strategyOnsite and remote strategic operational leadership to team of 60+ in Mumbai, India and Process Managers, Account Managers and Business Relationship Managers in London, UK Hands on Account support for client portfolio of with over $2M in annual revenue with 96% client retention rateLeveraged Six Sigma tools for specialist implementation of new clients including design and implementation bespoke processes

London, United Kingdom

Remote and on-site management of BPO in Budapest, Hungary and Kuala Lumpur, Malaysia including training, labor tracking and headcount capacity planning and Senior Account Manager for all major accounts in APAC regionLead change of company culture to adopt quality management processes and work toward ISO 9004 certification and manage cross functional project-based teams to improving qualityDesign and implement Operations Scorecard used to facilitate daily global operational meetings and automatically calculate key metricsResponsible for complete project lifecycle of multiple related projects including documentation, ensuring that the project is delivered on time and within budget, internal and external stakeholder management and act as a liaison between IT, the business and the customer

Managed team of 16 Researchers, Data Inputters, Quality Controllers and Team LeadersProvided day to day vendor management of vast subcontractor network across the United StatesSurpassed goal to conduct 60% of criminal research case volume in-house

Masters, Business Administration And Management, General

Masters, Project Management, Cum Laude

Ba, History