Supports FMCNA’s mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory, FMS and FMS policy requirements.Provide leadership, coaching and training to Program Managers. Assist in ensuring proper staffing and operations at all contracted facilities. Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.• Collaborate with contracted facility representatives to maintain a state of survey readiness for internal and external agency surveys. Work with contracted facilities to resolve specific department issues as suggested/directed as a result of a survey.• Maintains and prepares QAI data and presentations. Participates and presents at meetings with internal and external representatives, often leading a collaborative effort among members of a project team. Assures provision of facility specific QAI information as appropriate•Participate in Hospital Partners Root-Cause Analysis/Patient Safety event Meeting. Creating Action Plans and Recommendations for Improvement.•Maintain positive Hospital Client/Healthcare Provider relationships and implementing changes to improve satisfaction and quality outcomes.