Gretchen Eitt Email & Phone Number

Various

• In my most recent position, I directed enterprise operational planning and execution across numerous university and business lines as well as more than 1200 student accounts to maintain AR below 8% each semester. I.
• Consistently promoted regulatory compliance with federal, and state accrediting bodies, aligning university operations with established standards and practices.
• Optimized configuration and reporting of financial management systems and integrated business intelligence model.
• Significantly improved YoY AR performance by 60%, posting a system-best 98% financial clearance rate for all new students within one week of starting their session.
• Increased institutional effectiveness, routinely meeting and exceeding new and continuing registration goals.
• Developed system-wide model, combining Director of Student Services and Student Financial Services roles to streamline processes and create efficiencies to optimize customer service.

Throughout this experience, I spearheaded the execution of university strategic planning, covering all operations of student retention, academic policy enforcement, disability services, international student services, student conduct, and student activities. I consistently created and implemented student information documentation and promotional materials.

• In this role, I coordinated comprehensive student services, admissions, and academics operations across five campuses, including the NVA campuses and four locations in Southern California. I skillfully integrated cost.
• Effectively balancing multiple work streams simultaneously, managing cross-functional financial advisory professionals supporting more than 3,000 student accounts.
• I also successfully reconciled tuition and fees, collecting more than $2.5M monthly revenue.
• I maximized collection activity, enacting a revamped contact strategy to reach delinquent account holders and request payment to bring accounts current.
• Moreover, I capitalized on established processes and procedures to optimize Student Financial Services departments across four campuses.

Master Of Business Administration (Mba)

Bachelor Of Arts (B.A.), English