Gretchen Evans Email & Phone Number

Columbus, Ohio Metropolitan Area

Columbus, Ohio, United States

• Skilled in solving complex client requests focused on improving the patient journey and provider experience for a variety of stakeholders including external customers and internal teams• Main point of contact for pharmaceutical manufacturer clients within the access, adherence, and affordability space: hub, nursing, copay, program pharmacy, and patient assistance programs• Successfully deliver contract renewals for high-profile multimillion dollar accounts• Strategize and partner with clients and internal teams to deliver effective programs and solutions, uncover enhancement opportunities, and improve the patient and provider experience• Effectively manage deliverables, timelines, and client expectations through collaboration, organization, communication, and project management• Prepare and lead weekly, quarterly, and yearly presentations on program data, analytics, product roadmap, status updates, ongoing projects, and innovations

• Provided secondary support for key accounts• Developed effective weekly, monthly, and quarterly data presentations for the client • Liaised between pharmaceutical manufacturer clients, vendors, developers, and data analysts to solve complex client requests to benefit patients and providers

Columbus, Ohio Area

• Provide Hypercare support: ensure client requests and program requirements are met efficiently before, during, and after brand launch• Serve as the lead vendor manager for a portfolio of vendors and client vendors • Assist with client billing needs, help streamline billing models, and update billing forecast spreadsheets• Attend client meetings to understand client priorities and CMM progress toward commitments

• Effectively led over 48 patient cases within HubServices to ensure medication access and adherence• Curated an exceptional experience for all stakeholders through inbound and outbound support• TAM Liaison: partnered with Technical Account Managers and vendors to escalate and solve complex situations

Columbus, Ohio Area

• Delivered outstanding prior authorization support and user experience within the HubExpress platform and maintained consistently high audit scores• Shadow Team Member; Insight Team Member; Core Values Mentor

Columbus, Ohio Area

• Built relationships with visitors to provide an extraordinary experience for each museum guest• Managed, motivated, and developed the museum's Visitor Experience Team to ensure customer service and visitor satisfaction is delivered to the highest standards• Utilized data to create reports that supported department needs and strengthened the visitor experience

• Facilitated student success at 22 chapters throughout the US and Canada by consulting on marketing, finance, recruitment, PR, fundraising, and event planning • Created customized plans and strategies based on individual chapter needs• Designed programs, presentations, and online/print materials for continued chapter success and individual development

Granville, Ohio

Department of Art History and Visual Culture• Mellon Foundation grant recipient• Worked with Dr. Joanna Grabski on a digital exhibition of Oceanic Art• Managed and developed the digital curation of the exhibition, built a database of art images, and populated the website with images and metadata; researched and edited four dozen exhibition modules

Granville, Ohio

Department of Biology• Assisted Dr. Laura Romano in preparing labs and facilitating student learning and understanding of invertebrate physiology in the lab

Granville, Ohio

Department of Art History and Visual Culture• Research Assistant and Student Editor for Dr. Joanna Grabski’s book Art World City (Indiana University Press, 2017)• Researched images and queries, edited the manuscript, endnotes, and bibliography; assisted with photograph permissions

Granville, Ohio

Department of Art History and Visual Culture• Prepared material for Art History classes, including scanning, copying, and computer work.

Granville, Ohio

Project title: “Visualizing the Ebola Mediascape: A Case Study of National Geographic and Newsweek." Worked with research supervisor Dr. Joanna Grabski in studying the ways in which images construct narratives of Ebola. I also compiled a comprehensive database of photographs from the Ebola outbreak, analyzing each with a self-made template.

Granville, Ohio

• Worked with the Denison Museum and President and Mrs. Weinberg in the selection, mounting, and cleaning of art objects to be displayed in Monomoy Place; facilitated tours of Monomoy Place• Additionally, completed condition reports on objects and performed necessary cleaning of objects• Wrote and compiled research for a brochure on the project, inventoried objects for the IMLS Grant, and wrote creative blog posts about the internship experience

Grandview Heights, Ohio

• Managed the front desk, received payments, and responded to customer inquiries with the highest levels of customer service: consistently positive, reliable, professional, and excellent at conflict resolution • Provided quality dog bathing and customized solutions to client needs

Bachelor’S Degree, Double Major: Art History And Visual Culture; Biology, 3.67

• Phi Society • Kappa Pi Honorary Art Fraternity • Delta Gamma Fraternity, Vice President of Membership • Denison Feminists Club, Secretary

Semester Abroad, Core Course: European Art And Cinema