Gretchen Fricke, Edd Email and Phone Number

Serve as functional senior consultant to higher education clients to execute all aspects related to configuration, conversion, implementation, systems analysis, and deployment of Banner Student (student information system) and Elevate (workforce development/continuing education) solutions. Accountable for working independently with clients, both domestic and international, to understand their unique needs and customize training that meets each school’s unique objectives. Coordinate with project managers and leadership to meet project scope of work, timelines, utilization targets, and budget constraints. ● Using an Agile methodology approach, consult with higher education clients, including senior level administrators to drive delivery improvement and continuously enhance the customer experience.● Conduct systems analysis of customer student information systems and provide recommendations to improve data management, streamline business practices, and better utilize the features embedded within the Banner student information system. ● Serve as an internal training partner and collaborate with colleagues on training materials.● Develop job aids, client facing training materials, and other internal training documents.● Assist clients in upgrading new systems, enhancing functionality, and learning new processes in on-prem, cloud, and SaaS environments.

Assist doctoral students with their dissertation writing by providing academic writing guidance and coaching. Coordinate with the students to ensure their dissertations adhere to APA7 and campus guidelines.● Provide support and encouragement to students throughout the editing process in alignment with Heartful Editor’s relationship-focused approach.● Edit dissertations in a multi-stage approach. Check references, verify information against APA standards, communicate with students, and ensure dissertations adhere to local campus guidelines.Reviews from students:"I also had the pleasure of collaborating with a team of caring and supportive editors, Dr. Gretchen Fricke and Dr. Gillian Foss from Heartful Editor, who loved my imperfections and provided a heartful and productive academic writing and editing experience.""I absolutely believe that I would still be in this nightmare loop if it weren't for you guys. I get that it was a service and a business, but you both went over and above (as I'm sure you do with all of your clients).""You both are AMAZING! I will be forever grateful for your patient and compassionate guidance and have recommended you to everyone I know in need of editing services.""Thank you SO MUCH! I can't tell you how helpful you have been, and how much more comfortable I am going into publication after your support. I appreciate your attention to detail and how quickly you were able to complete this project. I will be in touch if I need any additional support.""I was a little overwhelmed by Dr. XXX's initial review of my work so I very much appreciated Gillian and Gretchen's positive encouragement, almost as much as technical assistance.""I absolutely LOVED working with Drs. Fricke and Floss who were absolutely brilliant in every way. Their attention to detail, deep knowledge of APA, patience with me, and genuine care for my work were unrivaled. I cannot recommend them or Heartful Editor strongly enough!"

Coach doctoral students in the completion of their dissertations. Accountable for guiding and encouraging candidates to design and execute an original, high-quality, doctoral-level dissertation project. Engage candidates in strategic thinking about their identified problem of practice to stimulate new ideas and motivate progress towards completion. Offer expert guidance on writing, research, and university standards.● Guide three teams of doctoral students on designing and executing their research studies. ● Serve as a mentor to the entire cohort of 50 students. ● Assist in teaching a doctoral-level class to enhance writing skills.

Managed student affairs and advising operations, set learning objectives and journeys, assessed program effect, and planned and delivered learning programs. Drove performance improvement and change management in course scheduling, student and employee onboarding, and academic advising. Ensured an inclusive workplace culture and recruiting processes that increased team diversity. Advised MBA students and discovered their professional aspirations, built connections, and created learning experiences to match their professional goals.● Coordinated the student affairs and advising functions of a 25-person multi-tiered team for 2,600 graduate business students, attending both in person and remotely.● Spearheaded team through unanticipated online enrollment expansion (an increase of 700 students in one program alone) due to Covid-19 pandemic; hired, trained, and scaled services to meet increased student needs.● Standardized the student conduct process to make it more efficient for faculty and less stressful for all involved.● Supported all aspects of four separate global immersion experiences for over 200 graduate business students in three international (Spain, Paris, Chile) and two domestic (Washington, D.C. and NYC) locations during a global pandemic. ● Provided on-going training to a team of new advisors and collaborated on building a thorough onboarding program within the school’s LMS system.● Developed an advising framework to standardize advising delivery and drive cohesive comprehensive approaches and enhanced productivity. This framework was specifically developed to help advisors understand and appreciate the cultural differences of the largely international student population. ● Provided input on the advising needs for the implementation of a new student information system (Workday).

• Supervised and mentored a multi-tiered team of 25 professionals. Responsible for identifying diverse talent, onboarding and development of all team members. • Employed active listening, interpersonal skills, networking and empathy to build strong relationships with campus partners and students. • Consulted with team leadership, team members and students to drive performance improvement, engaged in change management, owned problems, executed with precision and professionalism. This was accomplished through data analysis, benchmarking, exploring best practices and striving for continuous improvement. Received and respond to feedback.

• Google's Project Management Certification• Full life cycle of project management.• Develop, implement, and monitor programs/processes that deliver high learning impact and drive results• Mentor colleagues, work on projects as an individual contributor, and lead teams to successful design and operation.• SIUE: Served as internal project manager for the launch of 5 online graduate programs, working with an external OPM (online program management) partner.• WashU: Provided project management of several overlapping projects, including an assessment of a new online graduate program, development of an online training module to reinforce the school's academic integrity honor code and collaboratively created a framework to enhance support to students.

Collaborated with senior university executives and participated in high-level committees influencing campus operations. Worked with educator preparation experts, state authorities, and elected representatives to impact teacher education. Managed the whole talent recruiting life cycle, including sourcing and attracting top-tier professionals and processing requisitions. Developed key performance indicators (KPIs) for one of SIUE's new strategic objectives relating to retention and graduation while cochairing a group of internal and external campus partners; wrote and presented a final report to Chancellor's Council for integration into the overall strategic plan. Handled time-sensitive projects without supervision while maintaining professional rapport at all organizational levels.● Increased the number of employees in the office by 240% and handled the entire recruiting, hiring, and onboarding process to ensure a diverse and well-trained staff to meet stakeholder needs.● Boosted student retention by 15% over 4 years and graduation rates by 30% over 4 years due to focused efforts in one of the programs within portfolio.● Campus project manager for launch of five online graduate programs. ● Represented university on three trips to partner university in China to further student and scholar exchange programs.

• Member of leadership team of a project that designed a full semester immersion training program in American style pedagogy for visiting international scholars that brought over 30 scholars to campus.Published following article on program:Xin, H, Liu, Y., Weishaar, M., &, Fricke, G. (2015). A pilot international training program in pedagogy in higher education. Learning for Democracy, 6(1), 27-36.

Liaison with Illinois State Board of Education and SIUE teacher education faculty. Ensured all program completers met state regulations. Served on several state committees to improve processes and provide higher education input.

Elected to serve two terms as SIUE Staff Senate President.• Plan, organize and preside over monthly full Senate and Executive Board meetings. • Meet monthly with the SIUE Chancellor and other constituency head representatives.• Represent the SIUE Staff at SIU Board meetings throughout the year, making public comment on topics that impact staff when warranted.• Testified on behalf of SIUE to the Illinois Higher Education Committee regarding SIU System funding, September 21, 2018.Served the additional elected terms:President-Elect, 2016-2017Administrative Staff Panel Chair, 2013-2016Senator, 2013-2016

McKendree University (Lebanon, IL), Registrar and Assistant Dean• Served on the Datatel student information system implementation team. • Consulted on problems as they arose, brainstormed ways to utilize the more powerful system to innovate practices, verified data integrity, trained staff and faculty in new procedures related to implementation.• Expert user of the previous SIS, Jenzabar, and performed consulting to other professionals in the field in best practices. McKendree University (Lebanon, IL), Director of Foundation Relations/Coordinator of Computing Technology• Responsible for identifying, researching and cultivating foundation prospects who match the funding priorities at McKendree College. Wrote and submitted grant proposals for various funding opportunities, ranging from student scholarship assistance to capital needs.• Worked with faculty members and administrators to develop viable proposals in response to funding opportunities.• Maintained fundraising and alumni portion of campus wide database.North Park University (Chicago, IL), Assistant Registrar• Coordinated the day-to-day functions of the Center for Records and Registration for undergraduate and graduate programs.• Responsible for running multiple computer processes (grade reports, rosters, etc) and ad hoc reports.• Developed work standards, procedures and customer service training for all employees.• Complied with standards as set forth by the Family Educational Rights and Privacy Act (FERPA) and the American Association of Collegiate Registrars and Admissions Officers (AACRAO).