• Delivered a new U.S. Retail Hourly recruitment platform enabling partner promotions and transfers. Partnered with stakeholders to capture requirements, configured system enhancements, and held regular stakeholder demos for feedback and improvements.• Implemented new system interfaces to retrieve candidate and partner data for the launch of the new Human Resources system. Partnered with multiple teams to capture requirements, develop interfaces, and conduct end-to-end testing. Provided production support to troubleshoot implementation issues and quickly resolve defects. • Delivered new system enhancements to improve candidate onboarding, recruiting, and updates to the Starbucks’ Learning system. Streamlined the onboarding process and created technical solutions to resolve SaaS product inefficiencies. • Mentored Talent Management Solutions team in troubleshooting system tickets and defects. Provided system diagrams, documentation, and technical specifications to build team knowledge and expertise.

Lead Business Systems Analyst – Talent Management Solutions (July 2017 – Present)• Lead Business Systems Analyst responsible for innovative solutions to support new talent acquisition initiatives, onboard new markets, and improve applicant experience to promote the Starbucks brand. • Trusted advisor and mentor to junior analysts, product owner, and technology team in following Agile Methodologies, business process modeling, and the development of articulate, concise, and testable business requirements. • Delivered a recruitment platform to the United Kingdom and Netherlands markets that replaced a paper-based process into a streamlined digital solution enhancing applicant experience and reducing time to hire from two weeks to five days.

Senior Business Systems Analyst – Talent Management Solutions (Feb 2016 – July 2017)• Led the development and implementation of a talent acquisition system for the Starbucks Asia Pacific Market. Developed business processes to illustrate hiring practices, business rules, and needs. Partnered with stakeholders to create business requirements and acceptance criteria while working with technology to quickly deliver solutions that fulfilled the market’s growing recruiting needs.• Launched the largest Oracle Taleo implementation to rollout a new recruiting platform for over 10,000 Starbucks stores in North America. Worked cross-functionally to identify business needs and requirements to improve and streamline retail hiring practices. • Developed engagement model and intake process for stakeholders and end-users for continual system feedback and improvements.

Global Staffing Systems, Business and Process Analyst (Mar 2014 – Feb 2016)• Collaborated with business partners, customers, and end-users to deliver system solutions to improve the quality and experience of the company’s applicant tracking system.• Reduced 80% of system defects by creating a single test repository with over 1,000 functional, integration, and regression tests. Led all system release testing efforts through creation of test plans, test scripts, test data, and reporting test status and defects to project leadership. • Delivered new functionality to aid recruiters’ hiring needs and ensure government compliance to uphold federal contracts.

Digital Aviation eCommerce, Systems and Data Analyst III (Jun 2012 – Mar 2014) • Delivered a comprehensive technical solution that indexed all of Boeing subsidiary’s website data into one integrated search engine. Resulting solution increased product visibility to drive increased sales.• Designed streamlined solution to grant airline service providers access to customers’ data and reduce total time required for airplane repair and expedite airplane to return to service.• Successfully implemented a web portal to the Mitsubishi Aircraft Corporation through comprehensive test strategy. Created test plans and scripts to ensure all provided portal applications satisfied business and technical requirements. Digital Aviation eCommerce, Systems and Data Analyst II (Oct 2008 – Jun 2012)• Worked with cross-functional teams to deliver business process and customer onboarding solutions to improve The Boeing Company’s customer web portal.• Improved customer experience by identifying opportunities for process improvement and delivering a new system that reduced customer onboarding process time by 50%. • Increased eCommerce revenue by enabling customer self-service through the implementation of a business rules engine to verify customer eligibility for online purchases.