Gretchen Klein Email & Phone Number

Boise, Idaho, United States

The Global Project Administrator (GPA) position is a customer facing role, responsible for successfully executing and delivering against HP's Managed Services commitments. Build client relations to gain in depth knowledge of the customer environment and related business objectives to deliver HP’s world-class solutions in our high growth Managed Services business. Be a key member of the extended Account Team and be responsible for the Global Project Administration and Customer Operational… Show more The Global Project Administrator (GPA) position is a customer facing role, responsible for successfully executing and delivering against HP's Managed Services commitments. Build client relations to gain in depth knowledge of the customer environment and related business objectives to deliver HP’s world-class solutions in our high growth Managed Services business. Be a key member of the extended Account Team and be responsible for the Global Project Administration and Customer Operational Engagement for one or more major Enterprise customers.Apply expert subject matter knowledge to solve common and complex business issues within established guidelines and recommend appropriate alternatives. Provide internal and external guidance on process improvements and recommend changes in alignment with business tactics & strategy for area of responsibility. As a program and project leader, plan, manage, and monitor various internal and external projects including the creation and compilation of a variety of reports.Responsible for managing and prioritizing incidents and customer requests of Install, Move, Add, Change (IMAC), device maintenance / Break-Fix events, minor device Refresh and related Project activity including contractual amendments or change orders. Coordinate with peers in other regions to ensure a seamless and consistent customer experience in various markets across the globe. Show less

Boise, Idaho, United States

Managed multiple large, complex and high-value TCV customers for the life of Managed Print Services contract. Served as main point-of-contact to address service delivery matters, maximize Total Customer Experience (TCE), and reduce complexity associated with managing imaging and print assets. Engaged customers in strategy conversations to derive maximum value from their enrollment in the MPS program including fully utilizing the software solutions available in the MPS program.* Provided… Show more Managed multiple large, complex and high-value TCV customers for the life of Managed Print Services contract. Served as main point-of-contact to address service delivery matters, maximize Total Customer Experience (TCE), and reduce complexity associated with managing imaging and print assets. Engaged customers in strategy conversations to derive maximum value from their enrollment in the MPS program including fully utilizing the software solutions available in the MPS program.* Provided customers with fleet performance reports and consultation to understand current state environment and to plan for continuous improvement. * Handled high-severity issues, managed escalations to resolution* Assisted customers in optimizing efficiency and productivity in imaging and printing environment, which resulted in increased customer satisfaction and increased revenue of approximately 45%.* Partnered with customers to understand necessary changes based on information about usage trends and organizational needs.* Implemented measures to add value and expand company services which resulted in increased customer satisfaction and increased revenue of all accounts by +45%. Show less

Boise, Idaho Area

Project manager for multiple large, complex high-value TCV customers by overseeing customers’ device entitlement process as part of enrollment in company’s Managed Print Services (MPS) program from conception to delivery.* Contributed to growth of the company and MPS program through exceptional project execution.* Tracked each project’s performance by analyzing the successful completion of outlined goals.* Managed multiple and adapting project plans, timelines, and priorities.*… Show more Project manager for multiple large, complex high-value TCV customers by overseeing customers’ device entitlement process as part of enrollment in company’s Managed Print Services (MPS) program from conception to delivery.* Contributed to growth of the company and MPS program through exceptional project execution.* Tracked each project’s performance by analyzing the successful completion of outlined goals.* Managed multiple and adapting project plans, timelines, and priorities.* Collaborated with customers and partners to define the scope of the project and to develop both high-level and detailed project plans used to guide the projects to successful outcomes.*Verified ongoing successful on-boarding implementation by providing regular project status reports. Show less

Boise, Idaho Area

Managed a non-compete bicycle charity event to raise money for animal welfare organizations.* Successfully co-organized and marketed annual non-compete bicycle charity event throughout the Treasure Valley by recruiting sponsors, riders, and soliciting donated goods and services.* Raised $11,500 in the first year and expanded outreach so that each year’s event resulted in at least a 20% increase in monies raised from the previous year.

Meridian, Idaho

Project manager for multiple large, international, and domestic, high-value TCV customers. Partnered closely with sales managers, Field Service Engineers, Application Engineers, Design Interface engineers, and assigned development managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new projects.* Increased customer satisfaction and retention by 30% by establishing a centralized sales and engineering support office to more efficiently… Show more Project manager for multiple large, international, and domestic, high-value TCV customers. Partnered closely with sales managers, Field Service Engineers, Application Engineers, Design Interface engineers, and assigned development managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new projects.* Increased customer satisfaction and retention by 30% by establishing a centralized sales and engineering support office to more efficiently service semiconductor manufacturers.* Implemented new technologies and procedures to improve workflow and customers' experience by streamlining customers’ sales logistics, invoicing, and global delivery processes.* Interfaced with domestic and international entities to ensure customers' up time at 90%.* Collaborated and coordinated with internal team members to resolve customers' system problems by gathering and analyzing data to create alternative solutions.* Ensured company profitability by providing critical foreign currency data to Account Managers to determine increase or decrease in equipment prices.* Recovered approximately $60 million in past due receivables.* Created, systematized, and maintained customers’ on-line pricing database. Show less