Gretchen Kraus Email & Phone Number

Atlanta, Georgia, United States

Check and receive in charts using daily discharge summary list. Accurately prepare Patient Medical Charts for scanning based on guidelines established by HMA and STATInformatic Solutions. Responsible for scanning charts using a scanner device to make sure chart count balances per batch coversheet while ensuring the highest image quality. Verify and index batches (medical record charts) into the computer and required software to release chartsinto work production queue. Meet daily production goals established by Operations Managers and/or Supervisors. Display effective and professional communication with internal and external customers. Adhere to all HIPAA and confidentiality policies at all times. May be responsible for assisting in the training of new hires by utilizing operational knowledge of productionprocesses and STAT Informatic Solutions module based training programs. May be responsible for checking the queue as needed. Assist as directed with daily chart quality control and processing of reports. Adhere to all policies, guidelines, programs, and procedures in the employee handbook. Participate in periodic team meetings as necessary. Perform other duties as assigned.

-Greets and engages with the customer at all times, using our product to connect with the customer-Performs tasks as requested each shift and that pertain to the successful operation of the business-Listens to the customer and observes non-verbal cues to anticipate service needs-Offers product suggestions and adds on additional items when engaging with customers-Maintains a clean and safe environment that prevents loss and minimizes risk-Processes cashier transactions quickly, accurately and drives our brand loyalty programs-Keeps our product folded, sized, in-stock and organized on the sales floor and up stocks/back stocks-Places styles, sizes and colors of product on the sales floor so they are available for the customer-Welcomes customers to the fitting room and keeps the area neat, clean and organized at all times-Processes all tasks quickly and accurately per company defined policies and procedures, with a focus on customer service and with a sense of urgency and pride-Executes the shipment process to meet productivity and presentation standards-Executes signage and markdown processes accurately and efficiently to meet productivity and pricing standards-Executes the replenishment tasks with attention to detail ensuring all styles, sizes and colors are available

Lawrenceville, Georgia, United States

· Reviewed medical records for quality assurance· Retrieved medical records for Medicare risk assessment· Expedited client invoices· Fielded customer questions and concerns via email and phone· Entered new client data into system

Greater Atlanta Area

Entered new purchase orders and processed incoming vendor shipmentsMonitored store inventory via Artisan softwareMaintained shop website by adding and removing merchandise as neededFulfilled online customer orders and prepared for shipmentCorresponded with various vendors and customers via phone and emailAssisted in running errands essential to shop operationPerformed basic cleaning and maintenance around the shopProvided excellent customer service overall

Athens, Georgia, United States

Served students and various guests at a variety of food stations, assisted with food prep, assisted in the dish washing room, cleaned tables and floors

Atlanta, Ga

• Picked and packed customer orders• Processed incoming vendor orders and customer returns• Managed online inventory database and updated Excel buy sheets

Buford, Ga

• Expedited merchandise to sales floor• Assisted in floor moves and changes

Lawrenceville, Georgia, United States

Prepared necessary paperwork and student orientation packets before day of orientation. On orientation days, I assisted in setting up signs and tables, provide golf cart tours of campus to parents, distributing and collecting orientation leader supplies, and any other necessary miscellaneous tasks.

Atlanta, Ga

• Handled customer transactions efficiently• Provided answers to any customer queries• Maintained cleanliness on sales floor

Snellville, Georgia, United States

Greeted guests in a friendly manner, seated guests at tables, maintained guest waiting list during peak rush hours, cleared and cleaned tables, stocked bathrooms with soap and toilet paper.

Snellville, Ga

• Set up products and displays according to company-wide diagrams• Performed basic cleaning tasks

Snellville, Ga

• Processed incoming merchandise shipments• Performed markdowns on merchandise

Lawrenceville, Ga

• Prioritized customer service overall• Transported clothing from fitting rooms back to sales floor

Associate Of Applied Science, Health Information/Medical Records Technology/Technician, 3.57 Gpa

Bachelor’S Degree, Fashion Merchandising, 3.18 Gpa

Activities and Societies: Student Merchandising Association

Marketing