Gretchen Barnes Email & Phone Number

Recruited to join the leading tax-compliance SaaS platform to join the partner recruitment, onboarding, enablement, and success program. Rapidly adapted to a new industry and platform to deliver continuous improvement and success across the partner sales organization.- Manage the Sovos partner portal, updating branding, and text localizations for multiple regions and languages- Manage inbound contracts, updates, and NDAs- Approve and register leads, opportunities in SalesForce, and resolve conflict between sourcing teams- Established partner success plans and partner onbording processes

Led the Partner Sales Operations team for ServiceNow, managing a combination of direct reports and subcontractor employees ensuring standardization and success for Partner Sales.- Led alignment and distribution of attainment goals for partner sales teams- Supervised quarterly business reporting for Partner teams- Oversaw the Microsoft partner account, and additional strategic industry leaders

Reston, Va

Promoted to Global Training Manager for an industry-leading wireless technology company. Oversaw and grew the global Ekahau Certified Survey Engineer training and certification program generating over $3M in annual revenue. Led a small team coordinating the annual global training schedule while working to strategically ensure geographic diversity, partner engagement, and market diversification. Sourced event space, catering, audiovisual, and ancillary contracts for all events while coordinating with students, internal staff, and third-party instructors. Created weekly sales reporting for internal teams to drive enrollment targets. Managed register of certified engineers and ensure issuance of certificates to end-users upon successful program completion.

Reston, Va

Internally recruited as the Ekahau Global Training Coordinator, joining a team managing all training activities for an industry-leading wireless technology company. Managed sourcing of locations, catering, and audiovisual vendors for all Ekahau, customer, and partner-hosted training courses worldwide. Solicited vendor and event proposals and contracts while coordinating with third-party contractors for availability and travel coordination. Managed the master course schedule to engage end-users, vendors, and service partners while ensuring achievement of attendance targets. Worked with third-party providers to manage the implementation of a Learning Management System (LMS) and launched the Ekahau University online training program.

Reston, Va

Worked on a team to manage end-to-end order and sales fulfillment for an industry-leading wireless technology company. Processed all sales operations activities in SalesForce and Netsuite to ensure delivery of all hardware, software, and license orders and renewals. Provided supplementary customer service support to route inquiries to appropriate departments for resolution. Consistently set performance standards across the department for order fulfillment and accuracy while coaching team members on process improvement.

Fairfax, Va

Worked on a team performing Search Engine Optimization (SEO) and marketing services. Created comprehensive proposal packages for existing and prospective customers. Coordinate and managed customer services contracts, renewals, and close-out activities. Performed SEO analysis, search optimization engineering, and social media campaigns for a variety of clients. Managed the recruiting, on-boarding, and training for new SEO team members. Established and fostered the growth of a customer coaching call program to increase customer engagement and drive additional revenue streams.

Chantilly, Va

Worked on a team responsible for all modifications to the Governmental Emergency Telecommunications Service (GETS) and the Wireless Priority Service (WPS) classified databases. Provided 24/7 on-call support during local and national emergency scenarios to ensure communications capabilities for high-profile government agents, executives, and first responders. Coordinated with local, national, and international wired and wireless network carriers to manage modifications to subscriber accounts. Managed the creation and delivery of GETS subscriber onboarding packages. Followed all NCS guidelines to maintain the integrity of all information and physical security within the Top Secret SCIF facility.