Gretchen Patefield Email & Phone Number

Denver, Co, Us

• Promoted from Global Customer Success Manager• Experienced Senior Strategic Success Manager who partners with sales teams to ensure client success.• Demonstrated expertise in developing and executing strategic initiatives to optimize client satisfaction and retention. • Skilled in building strong relationships with key stakeholders to ensure sales growth within existing customer accounts. • Proficient in leveraging data-driven insights to identify usage and renewal risk. • Act as a trusted advisor to ensure clients are using products to fullest potential. • Persuasive communication and presentation skills with a keen ability to articulate complex concepts to both technical and non-technical audiences.• Committed to delivering exceptional customer service and exceeding client expectations. • Confidently negotiates, consults and presents to Director, C-Suite and VP-level executives. • Onboards new clients.Overachieved quota each year at iCIMS. Maintained 100% retention rate of clients Expanded client base by $700k Mentored other CSMs as they were onboarded into iCIMS Assisted with creating success plan documentation for department use. Won trip to Mexico in 2023 Won Top Customer Deal 2023

Denver, Colorado, United States

• Promoted from Senior Customer Success Manager.• Proficient in analyzing customer data and metrics to identify opportunities for improvement and proactively address any issues. • Adept at collaborating cross-functionally with sales, product, and support teams to deliver exceptional customer experiences. • Effective communication and presentation skills, with the ability to effectively convey complex information to both technical and non-technical audiences.

Denver, Colorado, United States

• As a Senior Customer Success Manager at ICIMS, I successfully managed a portfolio of 20-30 accounts, serving as the primary point of contact for customers. • In this role, I acted as a trusted advisor, resolved client issues, advocated for clients internally, developed case studies and references, project managed client initiatives through success plans. Presented Quarterly Business Reviews and held regular cadence meetings with clients and internal teams to ensure retention.

Greater Denver Area

• Experienced Software Account Manager with a proven track record of success in driving revenue growth and building strong client relationships. Exceed annual quotas year over year Expanded client base by 25%Earned 110% club honors year over year. Earned monthly Net New Business awards. Mentored new Account Executives as they onboarded into Ricoh • Demonstrated expertise in managing software sales cycles, identifying customer needs and delivering tailored solutions. • Skilled in effectively communicating complex technical concepts to both technical and non-technical stakeholders. • Proficient in leveraging market insights and industry trends to develop strategic account plans and drive business expansion. • Adept at collaborating with cross-functional teams to ensure seamless implementation and customer satisfaction. • Strong negotiation and problem-solving abilities, with a focus on exceeding customer expectations and achieving sales targets.

• Experienced Account Executive with a proven track record of consistently exceeding annual quotas.• Recognized for exceptional performance by earning quarterly 110% club honors and monthly Net New Business awards. • Demonstrated ability to drive sales and deliver results through stratgic planning, effective communication and strong relations-building skills• Proficient in identifying client needs, developing tailored solutions, and closing deals to achieve revenue targets. • Adept at managing complex sales cycles and building long-term partnerships with key stakeholders.• Committed to delivering exceptional customer service and maintain a deep understanding of industry trends and competitive landscapes.

Master Of Business Administration - Mba, Business Administration And Management, General

Ba, English