Gretchen Patefield
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Gretchen Patefield Email & Phone Number

Senior Customer Success Manager at Forter
Location: Denver Metropolitan Area, United States, United States 7 work roles 2 schools
1 work email found @socialive.us LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 86%

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Work email g****@socialive.us
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Current company
Forter
Role
Senior Customer Success Manager
Location
Denver Metropolitan Area, United States, United States
Company size
38 employees

Who is Gretchen Patefield? Overview

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Quick answer

Gretchen Patefield is listed as Senior Customer Success Manager at Forter, a company with 38 employees, based in Denver Metropolitan Area, United States, United States. AeroLeads shows a work email signal at socialive.us and a matched LinkedIn profile for Gretchen Patefield.

Gretchen Patefield previously worked as Principal Customer Success Manager at Socialive and Senior Strategic Customer Success Manager at Icims. Gretchen Patefield holds Master Of Business Administration - Mba, Business Administration And Management, General from Baker University.

Company email context

Email format at Forter

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{first}.{last}@socialive.us
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Profile bio

About Gretchen Patefield

At the core of my professional journey is a commitment to empowering businesses through strategic success management and holistic client satisfaction. My passion for delivering impactful solutions and fostering lasting relationships embodies my guiding principles. I believe in a consultative and collaborative approach, ensuring that every interaction drives value and aligns with the broader goals of those I serve.With extensive experience in SaaS, my expertise lies in business strategy, account management, and contract negotiation. I've honed my skills in leveraging data analytics to identify usage and renewal risks and in implementing solutions that optimize client satisfaction and retention. I excel in building strong relationships with key stakeholders at all levels, including VP and C-suite executives, ensuring seamless communication and alignment. Additionally, my proficiency in Salesforce and Gainsight allows me to streamline workflows and enhance productivity.Throughout my career, I’ve achieved notable successes, such as consistently overachieving quotas at iCIMS and being promoted through various roles, from Global Customer Success Manager to my current position as Senior Strategic Success Manager. At Ricoh USA, I was recognized for exceptional performance with 110% club honors and monthly Net New Business awards. My academic background includes an MBA from Baker University and a Bachelor's degree from the University of Kansas, emphasizing a balance of strategic insight and practical application.I'm driven to help organizations unlock their full potential by aligning technology solutions with business objectives. Whether acting as a trusted advisor or a strategic partner, my goal is to exceed client expectations and drive sustainable growth. Let's connect to explore how we can work together to achieve your business ambitions and elevate your organization's success.

Current workplace

Gretchen Patefield's current company

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Forter
Forter
Senior Customer Success Manager
Denver, CO, US
Website
socialive.us
Employees
38
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Company profile
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7 roles

Gretchen Patefield work experience

A career timeline built from the work history available for this profile.

Senior Customer Success Manager

Forter

Denver, CO, US

Principal Customer Success Manager

Current
Socialive
Oct 2024 - Present

Senior Strategic Customer Success Manager

Icims
  • Promoted from Global Customer Success Manager
  • Experienced Senior Strategic Success Manager who partners with sales teams to ensure client success.
  • Demonstrated expertise in developing and executing strategic initiatives to optimize client satisfaction and retention.
  • Skilled in building strong relationships with key stakeholders to ensure sales growth within existing customer accounts.
  • Proficient in leveraging data-driven insights to identify usage and renewal risk.
  • Act as a trusted advisor to ensure clients are using products to fullest potential.
Apr 2022 - Nov 2024

Global Customer Success Manager

Icims

Denver, Colorado, United States

  • Promoted from Senior Customer Success Manager.
  • Proficient in analyzing customer data and metrics to identify opportunities for improvement and proactively address any issues.
  • Adept at collaborating cross-functionally with sales, product, and support teams to deliver exceptional customer experiences.
  • Effective communication and presentation skills, with the ability to effectively convey complex information to both technical and non-technical audiences.
Apr 2021 - Apr 2022

Senior Customer Success Manager

Icims

Denver, Colorado, United States

  • As a Senior Customer Success Manager at ICIMS, I successfully managed a portfolio of 20-30 accounts, serving as the primary point of contact for customers.
  • In this role, I acted as a trusted advisor, resolved client issues, advocated for clients internally, developed case studies and references, project managed client initiatives through success plans. Presented Quarterly.
Mar 2021 - Apr 2022

Software Account Manager

Ricoh Americas Corporation

Greater Denver Area

  • Experienced Software Account Manager with a proven track record of success in driving revenue growth and building strong client relationships. Exceed annual quotas year over year Expanded client base by 25%Earned 110%.
  • Demonstrated expertise in managing software sales cycles, identifying customer needs and delivering tailored solutions.
  • Skilled in effectively communicating complex technical concepts to both technical and non-technical stakeholders.
  • Proficient in leveraging market insights and industry trends to develop strategic account plans and drive business expansion.
  • Adept at collaborating with cross-functional teams to ensure seamless implementation and customer satisfaction.
  • Strong negotiation and problem-solving abilities, with a focus on exceeding customer expectations and achieving sales targets.
Apr 2012 - Apr 2021

Account Executive

Ricoh Americas Corporation
  • Experienced Account Executive with a proven track record of consistently exceeding annual quotas.
  • Recognized for exceptional performance by earning quarterly 110% club honors and monthly Net New Business awards.
  • Demonstrated ability to drive sales and deliver results through stratgic planning, effective communication and strong relations-building skills
  • Proficient in identifying client needs, developing tailored solutions, and closing deals to achieve revenue targets.
  • Adept at managing complex sales cycles and building long-term partnerships with key stakeholders.
  • Committed to delivering exceptional customer service and maintain a deep understanding of industry trends and competitive landscapes.
Aug 2007 - Apr 2012
Team & coworkers

Colleagues at Forter

Other employees you can reach at socialive.us. View company contacts for 38 employees →

SF Susan F. Susan F. Colleague at Forter United States, United States View → JR Jurgita Rosokackienė Jurgita Rosokackienė Colleague at Forter Elektrėnai, Vilniaus, Lithuania, Lithuania View → NS Nicolas Socialive Nicolas Socialive Colleague at Forter Los Angeles Metropolitan Area, United States View → WA Wanda Abril Garron Pacheco Wanda Abril Garron Pacheco Colleague at Forter Bolivia, Bolivia, Plurinational State Of View → HT Hernán Tain Hernán Tain Colleague at Forter Comuna 1, Buenos Aires Province, Argentina, Argentina View → KB Kevin Baker Kevin Baker Colleague at Forter Phoenix, Arizona, United States, United States View → RB Ricardo Baquero Ricardo Baquero Colleague at Forter Quito Metropolitan Area, Ecuador View → JV Jessica Vanessa Salazar Torrez Jessica Vanessa Salazar Torrez Colleague at Forter Cochabamba, Bolivia, Bolivia, Plurinational State Of View → MW Madelyn Welch Madelyn Welch Colleague at Forter Raleigh, North Carolina, United States, United States View → GC Gregory Chiu Gregory Chiu Colleague at Forter New York City Metropolitan Area, United States View →
2 education records

Gretchen Patefield education

Master Of Business Administration - Mba, Business Administration And Management, General

Baker University
FAQ

Frequently asked questions about Gretchen Patefield

Quick answers generated from the profile data available on this page.

What company does Gretchen Patefield work for?

Gretchen Patefield works for Forter.

What is Gretchen Patefield's role at Forter?

Gretchen Patefield is listed as Senior Customer Success Manager at Forter.

What is Gretchen Patefield's email address?

AeroLeads has found 1 work email signal at @socialive.us for Gretchen Patefield at Forter.

Where is Gretchen Patefield based?

Gretchen Patefield is based in Denver Metropolitan Area, United States, United States while working with Forter.

What companies has Gretchen Patefield worked for?

Gretchen Patefield has worked for Forter, Socialive, Icims, and Ricoh Americas Corporation.

Who are Gretchen Patefield's colleagues at Forter?

Gretchen Patefield's colleagues at Forter include Susan F., Jurgita Rosokackienė, Nicolas Socialive, Wanda Abril Garron Pacheco, and Hernán Tain.

How can I contact Gretchen Patefield?

You can use AeroLeads to view verified contact signals for Gretchen Patefield at Forter, including work email, phone, and LinkedIn data when available.

What schools did Gretchen Patefield attend?

Gretchen Patefield holds Master Of Business Administration - Mba, Business Administration And Management, General from Baker University.

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