Collaborated in development of and transition to new programmatic strategy for USA Country Program, with market-driven approach to rural development, leading to creation of two farmer-owned cooperative businesses and three local food enterprises in two geographic regions. Coordinated and developed project updates and program reports for various stakeholders, including executive leadership advisory board, program management, and other internal and external audiences. Provided backstopping support to program operations, as needed. Customized and maintained information-sharing tools.

Planned, monitored, and evaluated activities through management of project information during proposal, implementation, and evaluation processes, including administration of initial project information, administration and review of progress and financial reports through project management system, and project follow-up and development of project reports as requested. Created and maintained project files, records, and documents in coordination with Americas Area Program and International Programs Division. Promoted understanding of and compliance with programmatic guidelines and procedures to project partners, and informed country program management team of accountability issues with projects.

Oversaw transition of country program operations from field offices closed during reduction in force to reduced-size managerial and administrative team located at headquarters. Collaborated in development and implementation of operations and programmatic financial guidelines and procedures during transition period. Created and maintained tools to manage financial and administrative information and functions for Country Program project portfolio.

Established administrative, operations, and financial procedures for initial office set-up, and for closing of North America regional office and USA Country Program regional offices during organizational reduction in force. Facilitated development of annual work plan and budget for regional office, and developed budget for “deconstruction” of USA Country Program related to reduction in force. Coordinated bill payment, prepared office financial reports, and maintained office financial and administrative files and records. Orchestrated travel arrangements for regional director and facilitated meeting, lodging, and meal arrangements for visitors to regional office.

Maintained and updated regional information on internal IT platform, developed regional newsletter to facilitate communication and information-sharing among project partners in Southeast Region, and responded to external program inquiries. Reviewed field office financial reports and project progress and financial reports for submission to USA Country Program office. Coordinated bill payment, prepared office financial reports, and maintained office financial and administrative files and records. Collaborated in writing of gender equity strategy initiatives for North America Region.

Responded to inquiries about water filtration and product operation and specifications, and processed product orders. Resolved issues relating to claims, warranties, product servicing, and repair. Modified intake process and worked with technical staff to increase efficiencies and reduce time for resolution of complaints. Maintained customer service database and trained new staff on database use.

Conducted phone interviews and collaborated on survey design and data analysis for various national and international projects and program evaluations. Edited and copy-edited evaluation reports. Provided technical and administrative support (e.g., data entry for surveys and record-keeping for project accounts).

Contributed to all aspects of two major research projects, funded by Social Sciences and Humanities Research Council of Canada. Conducted literature review, prepared interview sample, arranged and conducted interviews, analyzed census occupational data, created charts for presentations, copy-edited articles and book, and performed various other administrative functions.

Conceptualized, organized, promoted, and executed weekly academic and social programming for university community, in coordination with 52 foreign and American students living at international living and learning center and academic and administrative units across campus. Represented International House to community organizations in Indianapolis area. Supervised resident assistants.

Facilitated all aspects of program coordination and implementation, in cooperation with various academic and administrative units. Participated in conceptualization, design, and implementation of afternoon language immersion program at university’s child care center in cooperation with French and German language department. Contributed to conceptualization, design, and development of IUPUI International House.

Oversaw all administrative functions for non-profit organization, including payroll, purchasing, membership renewal, correspondence, and responding to inquiries, in support of center’s mission to promote international education and cross-cultural exchange. Provided technical and administrative support, including events planning, to affiliate organizations, including Nationalities Council of Indianapolis and World Trade Club of Indiana. Produced newsletter, including writing and soliciting contributions, editing, layout, and design. Supervised clerical employee and coordinated team of volunteers.

Taught beginning and intermediate-level English in public secondary school. Served as counselor at summer camp for boys disabled by polio. Organized, designed, and conducted water resources survey in coordination with UNICEF and Catholic Relief Services in Province of Errachidia, resulting in placement of Peace Corps water resources volunteer the following year.