Gretchen Simpkins Email & Phone Number

Temple, Texas, United States

• Executed a variety of administrative, student and staff support duties, which require an accompanying range of office skills, specialized record keeping, and/or information gathering.• Performed diverse administrative, fiscal, student, and staff support, and planning activities under the direct supervision of the Department Chair. • Assisted the Department Chair and staff with administrative tasks such as managing complex calendars, arranging domestic and international travel, data entry, and submitting expense reports.• Streamlined the program application processes and assisted prospective students with the application process as well as registration and academic advising.• Adhered to information security guidelines and maintains current credentials for myself and the Sonography Department.

Austin, Texas, United States

• Managed mail and product distribution, ensuring proper delivery and maintaining accountability.• Screened and routed documents to relevant offices, conducting research when necessary.• Oversaw delivery scheduling, receipt, inventory management, and product disposal.• Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.• Provided technical expertise to serve the customers with professional and beneficial service.• Accurately identified and resolved issues with the correct interpretation of laws, rules, and regulations.• Maintained highest standards of security, handling confidential information daily.

Austin, Texas Metropolitan Area

-• Provided excellent customer service that consisted of and presentations to local real estate agencies for the largest master community in Austin.• Assisted in organizing market research; communicated with team members to help each other improve.• Greeted potential home buyers and provide builder brochures/floor plans (no selling) and offered model home and spec homes tour as needed.• Prepared builder handouts/information in folders.• Preformed General office duties such as answering phones and giving directions to the Community.• This was a contract position.

Georgetown, Texas, United States

- Supported day-to-day operations, aligning with store strategies and vision; identified and pursued opportunities to increase sales, enhance customer relationships, and grow market share.- Ensured proper procedures for store opening and closing, including cash and credit card accountability and security requirements.- Provided exceptional customer service, responding courteously and professionally to inquiries.- Created customer-focused merchandise presentations and displays to maximize sales.

Savannah, Georgia Area

- Served queries of 30+ customers daily, ensuring a personalized customer experience and delivering memorable customer service to promote continued patronage- Helped execute groundbreaking sales and team development strategies, resulting in the delivery of unparalleled customer service and goal achievement- Ensured loss prevention policies and procedures were implemented through monthly cycle counts and yearly inventories- Successfully surpassed sales goals by identifying and pursuing opportunities for incremental revenue generation, presenting creative solutions to clients, and closing business- Extensive client communication, strategic planning, and troubleshooting account complications to ensure client satisfaction- Conceptualized effective business/marketing strategies to maximize productivity and decrease the business loss through continuous personal interaction with management and customers

Killeen/Temple, Texas Area

- Autonomously performed duties under minimal supervision, imaging transcripts, and various admission documents; maintained the printing, preparing, and mailing of letters- Coordinated with co-workers to ensure a balanced workload, and provided assistance to ensure deadlines were met- Worked in collaboration with internal department to exchange provider information and followed up on inconsistencies- Provided office support by preparing admission-related documents for intradepartmental and external routing- Revamped the imaging system, creating a new filing system designed to improve both the quantity and quality of work completed- Assured integrity of the records by performing quality checks on scanned documents for proper entry and scanning

Kansas City, Missouri Area

- Provided executive-level administrative support to 4 Vice Presidents, organizing the details of special events, expense reports, and corporate agendas- Assumed complete ownership for scheduling and coordinating meetings, appointments, and travel arrangements for supervisors and managers- Cultivated key relationships with stakeholders and clients to ensure loyalty and drive business opportunities- Communicated new policies and procedures to the department and coordinated the gathering of information as directed, using significant independent judgment to achieve desired results- Responsible for coaching, leading, and developing team members to ensure high-level productivity and compliance with all policies and procedures- Coordinated more than 15 projects and events annually while exercising the ability to improvise, improve procedures, and meet demanding deadlines- Collected and processed information for new and renewal United States passports and visas

Bachelor Of Arts - Ba, Human Services, General

Associate Of Arts And Sciences - Aas, Liberal Arts And Sciences/Liberal Studies