• • Supported the State of Maryland with design, development, and implementation of a critical Information systems interface between the Client Automated Resources and Eligibility Systems (CARES) mainframe system and the federal Treasury for Supplemental Nutrition Assistance Program (SNAP) overpayments. • Facilitated software requirements-gathering sessions. • Analyzed customer business needs and collaborated with the program/project team to create application/operational requirements. • Documented discussions from Joint Application Design sessions and problem resolution sessions.• Documented requirements for Information systems enhancements.• Developed business design documents detailing new Information systems fixes and workflow changes along with high-level training/training materials to project teams.• Developed test plans for projects, such as the Heath-Care Exchange (HIX) implementation, utilizing the Rational Tool Suite ensuring that all client requirements are covered by planned test cases.• Communicated with developers and other staff concerning program policy aspects for Medical Assistance (MA), TANF and SNAP to resolve software defects and clarify requirements.

•• Played a key role in supporting policy for several statewide projects to raise the work participation rate, including the creation of an automated work readiness evaluation system. • Collaborated on designing the sanction process for non-compliant, work-mandatory Temporary Assistance to Needy Families (TANF) customers and other child welfare programs. • Contributed to reviews of compliance with federal regulations.• Resolved critical policy and Information systems issues.• Served on design committees to facilitate system software enhancements.• Evaluated statistical reports. • Developed, wrote, and interpreted policy and procedure for the Maryland TANF program and FSP (SNAP) as a complementary program.

• Devised and delivered curriculum for systems and policy training. Authored training manuals and desk guides for CARES mainframe, Childcare Information system and WORKS/ Cottage applications. • Conducted policy and Information systems training for Maryland Department of Human Resources staff.• Collaborated with agency administrators to gather training needs. • Analyzed and interpreted federal aid program policies and developed recommendations. • Assessed bids and proposals for contracts and services. Contributed to planning and advocacy committees. • Consulted with other administrators and programs heads to exchange information and influence program actions. • Provided reports and recommendations for training issues.