Senior Technical Assistance Consultant
CurrentI'm a Senior Technical Assistance Consultant in AIR's Workforce Program Area. I have 25 years of experience in the public workforce development system, spanning work at the federal, state, and regional/local levels. In my role at AIR, I work closely with state and regional/local clients, such as state workforce agencies and state and local workforce development boards, to deliver training, technical assistance, coaching, and resource development to support innovation and continuous improvement… Show more I'm a Senior Technical Assistance Consultant in AIR's Workforce Program Area. I have 25 years of experience in the public workforce development system, spanning work at the federal, state, and regional/local levels. In my role at AIR, I work closely with state and regional/local clients, such as state workforce agencies and state and local workforce development boards, to deliver training, technical assistance, coaching, and resource development to support innovation and continuous improvement in the workforce system. My areas of subject matter expertise include customer-centered design, workforce service delivery assessment and redesign, systems and service delivery integration, career pathways development and education and training alignment, development of high-impact workforce boards, and business engagement and industry sector partnership and strategy development. My common areas of practice include partnership development, strategic planning, customer journey mapping, process mapping, training and facilitation design and delivery, and development of supportive tools and resources for workforce system staff and customers. Show less
