Gretchen Sutherland, Pmp

Gretchen Sutherland, Pmp Email and Phone Number

IoT | Digital Experience | Program Management | Systems Management | Operations | Artificial Intelligence @
Gretchen Sutherland, Pmp's Location
Tulsa, Oklahoma, United States, United States
Gretchen Sutherland, Pmp's Contact Details

Gretchen Sutherland, Pmp work email

Gretchen Sutherland, Pmp personal email

n/a
About Gretchen Sutherland, Pmp

As a versatile senior project and program manager, my range of expertise spans organizational development, process improvement, training / learning development, change management and technology implementations. Enabling operational excellence is my forte, and shaping plans to execute initiatives within time, budget, and quality constraints. In the past, I’ve piloted multimillion-dollar initiatives for:► Global Corporations► Government Agencies ► Academic InstitutionsI’m currently heading a $32 million program implementing international network roaming capabilities in Europe and Asia. Before this, I played a key role in a major IT PMO engagement optimizing the digital experience for my client with a portfolio of projects spanning up to 25 platforms.Laser focused while keeping an eye on the big picture, I’ve learned how to drive a team to cut through the noise of an issue and identify its root cause. In the fast-paced field of project and program management, confident decision-making and quick communication are critical. I’m known for getting to the point and providing accurate information to advance initiatives.I’m passionate about cultivating teams and building up individuals to realize their potential. My background includes specialization in continuous improvement through coaching, mentoring and providing hands-on experiences for my team and clients. I’ve also trained teams to work collaboratively, drawing on their respective strengths to deliver complex projects and programs. We can’t all know everything. I’ve learned to discern value in traits that others might consider a weakness because, when managed effectively, those traits can become an asset to the team. ► SPECIALTIES ◄✔ Project & Program Management✔ Process Improvement✔ Change Management✔ Six Sigma✔ Relationship Management✔ Risk Management✔ Team Building & Leadership ✔ Training

Gretchen Sutherland, Pmp's Current Company Details
About Time, LLC

About Time, Llc

IoT | Digital Experience | Program Management | Systems Management | Operations | Artificial Intelligence
Gretchen Sutherland, Pmp Work Experience Details
  • About Time, Llc
    Principal Owner
    About Time, Llc Jul 2021 - Present
  • Ttec
    Principal Project Manager
    Ttec Mar 2023 - Jul 2024
    Greenwood Village, Colorado, Us
  • Oneok
    Program Project Management
    Oneok Oct 2019 - May 2020
    Tulsa, Ok, Us
  • Cgi
    It Project / Program Manager, Internet Of Things ► Project Leadership | Vendor Management | Cross-Fu
    Cgi May 2017 - May 2019
    Montreal, Quebec, Ca
    I’m currently contributing to an Internet of Things (IoT) engagement, where I ensure the timely, on-budget delivery of initiatives to implement and improve network capability. This entails working closely with mobile network operators to build an end-to-end international mobile network roaming solution across Europe and Asia.► Selected to devise functionality to offer retail and wholesale service plans outside the US enabling vehicles’ wireless connect-to-car function to roam outside the US.► Directing $35M+ project encompassing billing, customer care and all operational functions for national wireless service provider. Initiative projected to generate $54M in annual savings.
  • Cgi
    It Project / Program Manager ► Project Planning | Stakeholder Management | Client Relations | Risk M
    Cgi May 2013 - May 2017
    Montreal, Quebec, Ca
    (previously contracted under AustinCSI; transferred to CGI under same assignment after 2 year)Here, I was actively involved in an IT PMO engagement, interfacing with clients and other stakeholders to define scope, budget, expectations and timelines. Guiding end-to-end delivery, I navigated change requests and risks along the way.KEY PROJECTS / PROGRAMS► Drove $15M project to overhaul the e-support website, optimizing the customer experience and substantially lowering call center inquiries; procured and deployed a new knowledge management system, along with updating 3,500+ knowledge articles, videos and tutorials.► Shaped marketing plans to promote the NEXT program focused on enhancing the customer experience with online subscriptions, marketing, billing, payments and account upgrades.► Orchestrated $12M initiative to establish a customer appreciation and rewards program, elevating customer retention; developed mobile app, secured special offers with retail partners and implemented tiered programs.
  • Austincsi
    Instructional Designer – Organizational Development ► Agile Methodology | Training | E-Learning
    Austincsi May 2013 - Jan 2014
    Plano, Texas, Us
    I was designated to partner with the organizational development / Agile implementation team to design and deliver training for strategic initiatives. Specifically, I ensured that all training and e-learning solutions aligned with business objectives and needs.KEY PROJECTS / PROGRAMS► Facilitated effective responses to economic, corporate culture and process improvement challenges through building a solution-oriented environment with associated tools and information.► Introduced Agile methodologies tailored to AT&T structure and goals, maximizing process efficiencies.
  • Coca Cola Refreshments
    Instructional Designer – Operational Excellence (Six Sigma Program) ► Training | Project Planning |
    Coca Cola Refreshments Jun 2012 - May 2013
    Atlanta, Ga, Us
    In this role, I interfaced with the Operational Excellence Center of Excellence to craft and implement training. My scope of work included project planning and milestone tracking to enable rapid process optimization and the development of a succession plan.KEY PROJECTS / PROGRAMS► Played a central role in establishing a solution-oriented environment, improving the handling of economic, corporate culture and process improvement challenges.► Maximized efficiencies by embedding Six Sigma methodologies, along with contributing to the design and delivery of related training.
  • Independent Contractor/Consultant
    Learning Development / Change Management Consultant ► Project Management | Client Relations | Needs
    Independent Contractor/Consultant Aug 2008 - Apr 2012
    London, Gb
    I engaged with clients like Direct Energy Solutions and Autotrader.com, leading the end-to-end delivery of learning development and change management initiatives. After identifying the client’s needs, I crafted customized learning development programs and business-aligned leadership curriculum to ensure the adoption of new changes.KEY PROJECTS / PROGRAMS► Guided the seamless integration of 2 software systems for an international utilities company in collaboration with the technical team; assessed current processes and defined new process maps, identified training requirements for 6 departments across 4 global locations and led change management functions.► Aligned Autotrader.com’s strategic plan and foundational objectives through co-developing leadership curriculum; supported the creation of e-learning and blended learning solutions.
  • The Persimmon Group
    Associate ► Client Relations | Project & Program Management | Organizational Development | Instructi
    The Persimmon Group Oct 2006 - Aug 2008
    Tulsa, Ok, Us
    In this position, I guided clients in developing and improving management / organizational design structures and achieving quality objectives. My scope of work encompassed coordinating presentations, webinars and programs covering conflict resolution, project management, risk management, vendor management and corporate action plans. I also trained and mentored client teams on programs and presentations.KEY PROJECTS / PROGRAMS► Contributed to the development of an interactive website to support The Persimmon Group’s project management clients; managed content, such as feature articles, reviews, blogs and new templates.► Built a soft skill training program for NORDAM Group with customized courses, such as Project Management Fundamentals, Risk Management, Vendor Management and MS 2003 Tutorial.► Designed and co-facilitated project management classes for the State of Kansas, including Project Management Fundamentals and MS 2003 tutorial.► Advised a Tulsa Community College team in nurturing trusting relationships and utilizing effective communication strategies to resolve conflict; set the foundation for quarterly meetings to address leadership, professional and individual development issues.► Boosted productivity and efficiencies upon updating process and procedure manuals for Explorer Pipeline operations.

Gretchen Sutherland, Pmp Education Details

  • Vanderbilt University
    Vanderbilt University
    Human & Organizational Development
  • University Of Oklahoma
    University Of Oklahoma
    Organizational Dynamics

Frequently Asked Questions about Gretchen Sutherland, Pmp

What company does Gretchen Sutherland, Pmp work for?

Gretchen Sutherland, Pmp works for About Time, Llc

What is Gretchen Sutherland, Pmp's role at the current company?

Gretchen Sutherland, Pmp's current role is IoT | Digital Experience | Program Management | Systems Management | Operations | Artificial Intelligence.

What is Gretchen Sutherland, Pmp's email address?

Gretchen Sutherland, Pmp's email address is gs****@****eok.com

What schools did Gretchen Sutherland, Pmp attend?

Gretchen Sutherland, Pmp attended Vanderbilt University, University Of Oklahoma.

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