Gretchen D. Email & Phone Number

Syracuse, Ny, Us

Syracuse, New York, United States

Collaborate with other systems senior analysts to ensure secure user access by performing:- VPN Remote Access and Wireless Account Management- SailPoint Account Provisioning, modification of shared drive access, Privileged Account management, and provisioning accounts for new staff, student, and non-employees- Processing name change requests- Spearheading auditing projects to improve procedural documents, active user account compliance, and domain users

Syracuse, New York, United States

• Provides analytical support to rapidly respond to new growth and partnership opportunities inclusive of market competition, population demographics, payor mix, and volumes/utilization rates• Assists with data analyses and provides market research support for business plan development

Syracuse, New York Area

• Collaborated across state and federal agencies, universities, and departments to secure research space, equipment, and garner funding• Budget formulation and management of research projects• Developed protocols for and managed data metric development, data collection and cleaning, metadata, and archiving resources; Supervised 1 data scientist to clean and analyze data, generate code in R, and produce visualizations• Spearheaded 12-month project to relocate affiliated laboratory by… Show more • Collaborated across state and federal agencies, universities, and departments to secure research space, equipment, and garner funding• Budget formulation and management of research projects• Developed protocols for and managed data metric development, data collection and cleaning, metadata, and archiving resources; Supervised 1 data scientist to clean and analyze data, generate code in R, and produce visualizations• Spearheaded 12-month project to relocate affiliated laboratory by designing and implementing an inventory management plan, coordinating with multiple university department leaders and faculty to approve spatial designs, securing equipment and supplies, and facilitating sample archiving and disposal Show less

Syracuse, New York, United States

• Created business values, defined and measured metrics of performance and growth, performed strategic analysis to improve service delivery, and communicated with users over multiple digital platforms

Syracuse, Ny

• With team of 8, planned, organized, conducted, and orally lead the 2019 ESF Graduate Assistant Colloquium on Teaching and Learning that trains 75 incoming domestic and international graduate students by partnering with over 40 university faculty and staff• Troubleshooted glanceable and high-tech failures• Increased energy and morale with teams• Conducted participant review and evaluations

Syracuse, New York Area

• Consulted on project to increase capital project planning and delivery efficiency for public libraries • Applied systems thinking to identify: causes of construction delays and cost overruns; improvements for agency management, citywide and local systems, state law improvements, and alternative delivery mechanisms• Quickly built relationships with agency managers and subject-matter experts to satisfy project objectives• Communicated finding with a research document and executive… Show more • Consulted on project to increase capital project planning and delivery efficiency for public libraries • Applied systems thinking to identify: causes of construction delays and cost overruns; improvements for agency management, citywide and local systems, state law improvements, and alternative delivery mechanisms• Quickly built relationships with agency managers and subject-matter experts to satisfy project objectives• Communicated finding with a research document and executive summary for actionable items Show less

Syracuse, New York Area

• Provided in-home financial needs assessments, analysis, and advice leading to insurance product sales; generated $66.7K in new business revenues during first year with an average 12-month retention rate of 80% above the company average of 75% of 1099 employees• Carried out training and performance appraisals for groups up to 12 while managing team of 4• Learned complex health, insurance, and financial and effectively communicated these to clients so they understood the concepts and… Show more • Provided in-home financial needs assessments, analysis, and advice leading to insurance product sales; generated $66.7K in new business revenues during first year with an average 12-month retention rate of 80% above the company average of 75% of 1099 employees• Carried out training and performance appraisals for groups up to 12 while managing team of 4• Learned complex health, insurance, and financial and effectively communicated these to clients so they understood the concepts and intricacies • Meticulously collected and filed sensitive HIPAA and personal information following federal laws Show less

Destiny Usa, Syracuse, Ny

• Improved internal store audit scores from 72% to 90% by implementing cleaning, storage and tracking processes• Boosted digital client information captures and customer satisfaction ratings by 10% by using leading sales and strategic initiatives focused on fostering company values while leading teams and communicating with customers• Effectively handled customer complaints and developed creative solutions for technological issues

Port Matilda, Pa

• Created alternative tools to allow for continued operation during unexpected business interruptions • Managed business functions and communications in a customer facing environment including social media, product ordering, and inventory assessments

Newark, Delaware, United States

Claims Analyst and Specialty Fraud Analyst (2009-2010; 40 hours per week)• Quickly learned and mastered 12 separate business processes used to determine customer issue resolutions based on product type.• Mediated stakeholder disputes electronically to affect financial outcomes with vendors and clients. Successfully mediated customer-merchant interactions regarding disputes and resolutions.• Received recognition as Quarterly Business Leader for third quarter, 2010.Sales… Show more Claims Analyst and Specialty Fraud Analyst (2009-2010; 40 hours per week)• Quickly learned and mastered 12 separate business processes used to determine customer issue resolutions based on product type.• Mediated stakeholder disputes electronically to affect financial outcomes with vendors and clients. Successfully mediated customer-merchant interactions regarding disputes and resolutions.• Received recognition as Quarterly Business Leader for third quarter, 2010.Sales Associate and Floor Supervisor (2005-2009; 20 hours per week)• Selected by Senior Advisor as Collegiate Sports Marketing Liaison; responsible for maintaining and improving vendor marketing relationships and application collection strategies.• Responsible for contacting telesales systems administrators during business interruptions and performing system restores while coordinating communication to sales floor of 150 people.• Gathered, analyzed and distributed team and site performance data metrics to track and improve team performance.• Received 4 IROCK awards in 2009 based on job performance and establishment of excellent customer relationships. Show less

Master Of Public Administration - Mpa, Public Administration

Master Of Science - Ms, Natural Resources Management And Policy

Bachelor Of Science - Bs, Animal Sciences

Concentration in Business and Management.

Education record