Gretchen Olson Email & Phone Number

Livonia, Mi, Us

Manage a remote, dispersed team of Learning Experience Designers and consultants.Team was responsible for consulting, designing and developing learning strategies and materials for: leadership development, regulatory and compliance education, new colleague orientation, clinical and skills-based education, and software and technical training.Combined workload of the team averaged 60-80 design projects at any time and approximately 150 annual sustainment projects.

Livonia, Mi, Us

Developed, managed, and scaled learning strategies and programs for a national health system, consisting of 88 hospitals, 131 continuing care organizations, 125 urgent cares, and 130,000 colleagues.• Served as Talent Development’s representative on high profile national software training programs.• Consulted with stakeholders (Director to C-level) to identify performance gaps and implement training strategies to improve KPIs. • Developed and led multiyear, scalable plans for national training roll outs (software, process). • United a cross-functional team of (35+) HR and clinical professionals to standardize 80 hospital New Colleague orientation and onboarding programs into one national program. Developed common process to enroll and track all new colleagues. This work required strong collaboration, facilitation, and negotiation skills with a large number of stakeholders. • Developed my department’s internal Intake and Project workflow and related toolkit. • Mentored, trained, and coached colleagues on project management, consulting, and learning design.

Livonia, Mi, Us

Managed dispersed team of Learning Experience Designers. Served on leadership team and managed all operational activities, tactical planning, and team resources for the Leadership Learning Function. • Hired and onboarded new team members. Led team though period of great change including a pandemic related furlough process and department reorganization.• Resourced training projects appropriately and managed internal budgets. • Monitored and reviewed work produced by team to ensure milestones and quality targets were met. Provided one-on-one coaching and motivation to help direct reports reach full potential.

Livonia, Mi, Us

Consulted with internal clients (Director to C-level) to determine training needs and design learning solutions on new software packages, cybersecurity, leadership skills, clinical skills, revenue excellence, and hospital business acumen. • Designed, wrote, and developed innovative and award-winning learning experiences (self-guided learning portals, remote and in-person learning experiences, video, and eLearning). • Project managed cross-functional dispersed teams throughout ADDIE lifecycle, utilizing AGILE and Llama methods where applicable. Managed programs to budget. • Independently developed learning solutions using Captivate, Storyline, Camtasia, and PowerPoint as well as collaborated with our media development team.• Developed new processes when gaps were identified during the training and development process; developed related process workflows. • Managed vendor selection and relationships for third-party course development.• Conducted analysis to define and evaluate learning programs.• Prepped courses for loading and testing in our LMS.

Small business owner/independent contractor specializing in training design and development. Key Client List: UAW Trust, AT&T, DaimlerChrysler Services, Comcast, PNC Bank Needs Analysis, Learning Strategy, E-learning Design, Instructor-led and Virtual Instructor-led Training Design, Articulate and Captivate Course Development, Computer Simulations, Basic Graphic Design, Technical Writing, Project Management

Brighton, Mi, Us

Responsible for directing employee development and strategic learning initiatives for the CSIG Holding sister companies: Laurus Strategies, United Property Management and Corso Care.

Troy, Michigan, Us

Learning strategy, web-based training, instructor-led training, virtual instructor-led training, blended solutions, computer simulations, EPSS.• Collaborated with clients to determine instructional and performance needs, identify learning strategies, and guide them through the ADDIE process, building strong relationships.• Conducted analysis, wrote objectives, design documentation, storyboards and audio/video scripts. • Developed facilitator and participant guides for instructor-led and virtual instructor-led training.• Developed web-based courses using a variety of software packages. • Managed vendors for specialized projects (Video, 3-D animation).• Researched learning technologies (avatars, mobile learning, social media) and developed various proof-of-concepts.• Managed quality review process including testing courses for LMS integration.• Conducted peer-reviews of course materials.• Assisted with project scoping and proposal writing.Industries include healthcare, aerospace engineering, telecommunications, banking, automotive, safety.

Us

Blended and e-learning design and development.Industries include healthcare, education, information technology.

Project Manager for web-based systems development.

Us

Project Manager for web-based systems development.PMP certification focus

Ann Arbor, Mi, Us

Managed comprehensive customer and employee asset management programs for an international Fortune 500 client base.Designed surveys, conducted qualitative and statistical analysis, wrote summary reports and presentations, conducted qualitative interviews, trained clients on methodology. Managed a team of analysts. (Direct supervisor)Industries include retail, pharmaceuticals.

Master Of Business Administration - Mba, Health/Health Care Administration/Management

Ba, Communications

Med, Instructional Design And Performance Consulting