Gretchen Perry Email & Phone Number

Greater Pittsburgh Region

Commerce Support EngineerSAP AribaOctober 2015 – Present (1 year)Provide direct technical assistance with customers via phone and email who utilize the SAP Ariba Spend Management Solutions. Provide internal and external user support for application issues of a technical nature.Collaborate with fellow support colleagues and other internal organizations to provide superior customer service.Create internal/external documentation for SAP Ariba’s knowledge base.Maintain consistent, regular communication with customers regarding the status of their requests.Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.Facilitate conference calls to discuss status and resolutions of high priority issues.Act as a mentor and assist Tier 1 Associates with issues and escalations for the Ariba Spend Management Solutions.

Greater Pittsburgh Region

Greater Pittsburgh Area

Greater Pittsburgh Area

• Greet customers, provide recommendations, and take food and drink orders • Engage in conversation with customers while handcrafting their specialty beverage• Brew fresh drip coffee every 30 minutes to comply with Peet’s quality product standards• Accurately maintained cash resources by computing sales prices, receiving and processing payments. Demonstrated excellence in service and hospitality utilizing invaluable interpersonal communication skills • Effective when working under pressure and managing time efficiently • Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations. • Prepared and served beverages in timely manner.• Ensure that any complaints are entertained in a positive manner with a view to keep customers happy and ensure recurring business

Pittsburgh

The main focus for this position includes the Annual Gala and Soiree on Saturday, September 13th. Other events include Parties of Note, Fundraising Events, Donor Benefit Events, and Young Professionals Events. This internship also coordinates with the Individual, Corporate and Government teams to make sure that fundraising events complement their efforts. • Responsible for a main role in the design, organization, and implementation of the annual PSO Gala and Soiree.• Assist in the research and development of the annual Gala and Soiree.• Research, identify and recommend new sources of Special Event revenues. • Maintain up-to-date paper and electronic files on all Special Events. Document internal and external communications that concern Special Events.• Maintain data base of PSO event attendees and coordinate information within the Tessitura electronic management system.• Assist in the preparation of all correspondence and reports regarding Special Events for staff and volunteers.• Participate in Donor Relations cultivation/acknowledgement events.

Phoenix, Arizona Area; Pittsburgh, Pennsylvania

Provided individual instruction to a variety of students at various skill levels. Developed interesting and challenging programs and exercises to maximize interest and facilitate learning.• Teach piano, viola and music theory lessons• Plan individual lessons based on student’s level and previous knowledge• Prepared students for auditions• Communicate with parents about their child’s lessons and progress

Phoenix, Arizona Area

• Coordinate multiple restaurant activities with a variety of other employees • Estimate wait times for guests• Monitor open dining sections of the restaurant for available tables• Answer telephone and take reservations• Move tables to accommodate large parties• Pre-screen job applicants• Function smoothly in a fast-paced, high-volume restaurant• Providing above and beyond customer service to uphold restaurant motto of “Every Guest, Every Time”

Bachelor Of Arts (Ba), German

Activities and Societies: German Club

Viola Performance

Education record

Education record

Education record