Gretchen Egging Email & Phone Number

Southern California

• Manage the largest revenue portfolio in the West region, overseeing statewide energy efficiency programs in California with TCV exceeding $85M
• Achieved over 200% revenue growth in the first year by leading a high-performing team collaborating with distributor partners to consistently exceed program goals
• Increased client satisfaction scores (CSAT) to 4.9/5 by driving excellence in service delivery, consistently exceeding expectations through efficient operations and program management
• Improved employee engagement scores by 21.4% by fostering a culture of collaboration, providing ongoing development opportunities, and ensuring team alignment with the company’s strategic goals
• Lead cross-functional teams to streamline operations, delivering operational efficiencies across program workflows, resulting in on-time delivery of incentives and client billing
• Direct program processes to ensure compliance with contract requirements

Los Angeles, California, United States

• Spearhead the vision and strategy of the Operations team to execute programs serving clients across the West region
• Drive performance excellence, overseeing operations for 10+ key utility clients
• Foster a culture of loyalty, building and retaining a high-performing rockstar team; sustained nearly 100% of all employees hired by investing in ongoing development, including employees assuming positions with.
• Lead business efficiency and effectiveness, overseeing processing, invoicing, reporting, and process improvement, delivering above and beyond operations role
• Inherited a critical project behind schedule and took charge to get it back on track to drive $7M in first 3 quarters
• Steer the workflows of mission-critical initiatives, innovating workarounds for IT gaps and weaknesses, enabling the company to process timely incentive payments, boosting partner satisfaction

Los Angeles, CA

• Presided over 2 client programs, driving $4M+ in annual revenue, directing cross-functional teams of 30+ establishing and maintaining a workplace culture defined by efficiency and accountability
• Generated $11M+ in customer and contractor incentives and expanded project revenue by 21% in 2017
• Prepared detailed revenue, incentive, and energy savings forecasts, achieving accuracy within 0.7% on 2017 quarterly forecasts
• Reviewed and scrutinized KPIs and historical program data to track program performance, identify areas for cost-effective improvements, and adjust team focus to produce high-priority project deliverables
• Analyzed key financial and operational processes to decrease T&M costs by $450K+ monthly over a 2-year period without sacrificing quality or stakeholder satisfaction levels
• Overhauled reporting and invoicing processes to address frequent operational pain points, analyzing data on operational hurdles and executing a corrective plan to achieve a full year with zero internal or client.

Los Angeles, CA

• Built and led a top-performing team of 4 and collaborated cross-functionally to drive mission-critical rebate initiatives
• Orchestrated marketing efforts including resource allocation to support 650+ customers and 80+ contractors
• Optimized KPI dashboards, streamlining and automating a 42-page document that took 1 FTE to maintain into a concise, 4-page dashboard that was generated in under two hours weekly
• Organized, promoted, and executed the "Rooftop of Champions" competition that generated $2.9M+ in incentives paid, saved 4.1M+ kWh, and boosted long-term contractor program performance
• Improved communications and troubleshooting efforts between technical and non-technical stakeholders as the chief conduit between contractors, technicians, clients, and customers

Santa Ana, California, United States

• [Formerly non-profit PECI, which was acquired by CLEAResult in 2014]
• Processed $3M in rebates/incentives (14K+ individual packets) with 100% accuracy for the Southern California HVAC Optimization program
• Leveraged meticulous attention to detail and organizational skills to align program scope with strategic business goals
• Delivered best-in-class, critical support to 58 contractors, 220 technicians, 225 customers, and an internal team of 40
• Defined and reengineered the strategic incentive procurement plan, decreasing customer rebate issuance time from 63 to 4 days by automating, systematizing, and streamlining the documentation process while maintaining.
• Organized and executed trade events for 100+ senior decision-makers from 45+ HVAC contractors to engage key accounts, evangelize the program, and share the value proposition

Mira Loma, CA

• Led daily operations, inventory management, quality improvement, safety, human resources, scheduling, and maintenance for full-service paper manufacturing and distribution company with a staff of 50
• Expertly monitored 100K-unit inventory, maintaining a 99.98% accuracy rate for 7 years
• Reduced office expenditures by 15% by identifying cost-saving controls and standard operating procedures (SOPs)
• Created the master schedule, analyzing production specs, establishing sequencing, and determining lead times to meet strict shipping dates; generated sales forecasting and production requirements for up to 20.
• Initiated and led the website redesign to amplify the user experience, enhance readability, and raise brand awareness
• Raised the company profile, creating and rolling out the first-ever digital marketing plan

Seattle, Washington, United States

• Played key role in planning, direction and implementation of the Puget Sound Komen Race for the Cure, gaining strong leadership capabilities and organizational skills while working effectively with a small team
• Demonstrated strong marketing skills while managing all web content updates, including e-marketing blasts, social media, and Race website, and supervising production of awards, signs, T-Shirts and event posters
• Effectively trained, managed and coordinated workflow of all Race volunteers, strengthening interpersonal capabilities and ensuring effective execution of tasks before, during and after event
• Processed donations, managed vendor payments and created sponsor invoices, showcasing accounting skills
• Wrote and presented briefings to Race Chair and Affiliate Executive Director in order to ensure event preparations were consistent with the affiliate's goals and objectives
• Developed writing skills by preparing content and layout for monthly newsletter and editing grant applications

Executive Mba

Bachelor Of Arts - Ba

Education record

Comprehensive Coursework

Comprehensive Coursework