Gretchen Egging Email & Phone Number

Southern California

• Manage the largest revenue portfolio in the West region, overseeing statewide energy efficiency programs in California with TCV exceeding $85M• Achieved over 200% revenue growth in the first year by leading a high-performing team collaborating with distributor partners to consistently exceed program goals• Increased client satisfaction scores (CSAT) to 4.9/5 by driving excellence in service delivery, consistently exceeding expectations through efficient operations and program management• Improved employee engagement scores by 21.4% by fostering a culture of collaboration, providing ongoing development opportunities, and ensuring team alignment with the company’s strategic goals• Lead cross-functional teams to streamline operations, delivering operational efficiencies across program workflows, resulting in on-time delivery of incentives and client billing• Direct program processes to ensure compliance with contract requirements• Establish and maintain key performance indicators (KPIs) for financial, operational, and program performance, ensuring alignment with both company goals and client expectations

Los Angeles, California, United States

• Spearhead the vision and strategy of the Operations team to execute programs serving clients across the West region• Drive performance excellence, overseeing operations for 10+ key utility clients• Foster a culture of loyalty, building and retaining a high-performing rockstar team; sustained nearly 100% of all employees hired by investing in ongoing development, including employees assuming positions with increased authority across high-level company teams• Lead business efficiency and effectiveness, overseeing processing, invoicing, reporting, and process improvement, delivering above and beyond operations role• Inherited a critical project behind schedule and took charge to get it back on track to drive $7M in first 3 quarters• Steer the workflows of mission-critical initiatives, innovating workarounds for IT gaps and weaknesses, enabling the company to process timely incentive payments, boosting partner satisfaction• Achieve contract compliance year-over-year by closely scrutinizing terms and ensuring full operations adherence• Shepherd clients through complex development of technological systems including configuration review and user testing of the client’s system; expedited client payment time to yield immediate revenue results• Thrive in a fast-paced, heavy-volume environment, shifting to meet competing priorities• Swiftly advanced technical knowledge, leading a technical deep dive into workpaper savings, an essential element of program success; curated a qualified product list (QPL) and utilized workpapers to correctly calculate energy savings for over 100 measures • Personally processed 37K rebate submissions, fueling $8M in rebates for utility customers • Perform root cause analysis to improve standard operating procedures • Played a key role in the highly positive customer satisfaction (CSAT) score for a key account in 2021• Exceeded company performance review standards for nearly 10 years

Los Angeles, Ca

• Presided over 2 client programs, driving $4M+ in annual revenue, directing cross-functional teams of 30+ establishing and maintaining a workplace culture defined by efficiency and accountability• Generated $11M+ in customer and contractor incentives and expanded project revenue by 21% in 2017• Prepared detailed revenue, incentive, and energy savings forecasts, achieving accuracy within 0.7% on 2017 quarterly forecasts• Reviewed and scrutinized KPIs and historical program data to track program performance, identify areas for cost-effective improvements, and adjust team focus to produce high-priority project deliverables• Analyzed key financial and operational processes to decrease T&M costs by $450K+ monthly over a 2-year period without sacrificing quality or stakeholder satisfaction levels• Overhauled reporting and invoicing processes to address frequent operational pain points, analyzing data on operational hurdles and executing a corrective plan to achieve a full year with zero internal or client complaints• Guided the marketing team in crafting results-driven, consistent messaging and visual branding, including e-newsletters, client presentations, and case studies; tracked performance to inform future marketing strategies and initiatives• Drafted and led 20+ client proposals to ensure cost-effectiveness; tracked trends to drive policy changes and risk planning • Held accountability over Los Angeles office management, stewarding assets (office equipment, server, computers) with zero losses and entrusted as the sole LA staffer with server access; coordinated minor equipment repairs with maintenance • Led the team earning the Inspire Award for driving excellence and exhibiting unparalleled work ethic

Los Angeles, Ca

• Built and led a top-performing team of 4 and collaborated cross-functionally to drive mission-critical rebate initiatives• Orchestrated marketing efforts including resource allocation to support 650+ customers and 80+ contractors • Optimized KPI dashboards, streamlining and automating a 42-page document that took 1 FTE to maintain into a concise, 4-page dashboard that was generated in under two hours weekly• Organized, promoted, and executed the "Rooftop of Champions" competition that generated $2.9M+ in incentives paid, saved 4.1M+ kWh, and boosted long-term contractor program performance• Improved communications and troubleshooting efforts between technical and non-technical stakeholders as the chief conduit between contractors, technicians, clients, and customers

Santa Ana, California, United States

[Formerly non-profit PECI, which was acquired by CLEAResult in 2014] • Processed $3M in rebates/incentives (14K+ individual packets) with 100% accuracy for the Southern California HVAC Optimization program • Leveraged meticulous attention to detail and organizational skills to align program scope with strategic business goals• Delivered best-in-class, critical support to 58 contractors, 220 technicians, 225 customers, and an internal team of 40• Defined and reengineered the strategic incentive procurement plan, decreasing customer rebate issuance time from 63 to 4 days by automating, systematizing, and streamlining the documentation process while maintaining 100% accuracy• Organized and executed trade events for 100+ senior decision-makers from 45+ HVAC contractors to engage key accounts, evangelize the program, and share the value proposition

Mira Loma, Ca

• Led daily operations, inventory management, quality improvement, safety, human resources, scheduling, and maintenance for full-service paper manufacturing and distribution company with a staff of 50• Expertly monitored 100K-unit inventory, maintaining a 99.98% accuracy rate for 7 years• Reduced office expenditures by 15% by identifying cost-saving controls and standard operating procedures (SOPs)• Created the master schedule, analyzing production specs, establishing sequencing, and determining lead times to meet strict shipping dates; generated sales forecasting and production requirements for up to 20 concurrent orders• Initiated and led the website redesign to amplify the user experience, enhance readability, and raise brand awareness • Raised the company profile, creating and rolling out the first-ever digital marketing plan• Elevated communication standards company-wide, implementing open-door policies and 1:1 meetings to boost morale

Seattle, Washington, United States

• Played key role in planning, direction and implementation of the Puget Sound Komen Race for the Cure, gaining strong leadership capabilities and organizational skills while working effectively with a small team• Demonstrated strong marketing skills while managing all web content updates, including e-marketing blasts, social media, and Race website, and supervising production of awards, signs, T-Shirts and event posters• Effectively trained, managed and coordinated workflow of all Race volunteers, strengthening interpersonal capabilities and ensuring effective execution of tasks before, during and after event• Processed donations, managed vendor payments and created sponsor invoices, showcasing accounting skills• Wrote and presented briefings to Race Chair and Affiliate Executive Director in order to ensure event preparations were consistent with the affiliate's goals and objectives• Developed writing skills by preparing content and layout for monthly newsletter and editing grant applications• Assisted the Development Director in facilitating event setup logistics, including securing parking, placing advertisements, securing permits from local government and fostering relationships with sponsors• Responsible for coordinating all sources of race revenue and programs including sponsorship, pledge program, teams program and registration• Promoted from intern to full-time employee after exhibiting strong leadership and post-event skills

Executive Mba

Bachelor Of Arts - Ba

Education record

Comprehensive Coursework

Comprehensive Coursework