Critical member of the Human Resources Business Partner team supporting Logistics Warehouse, Maintenance, Quality, and Supply Chain teams.• Coach and mentor 20 managers to drive a strong talent organization and identify opportunities to improve workforce productivity• Identify manager knowledge gaps and facilitate training on critical topics, including disciplinary process, emotional intelligence, refreshers on Collective Bargaining Agreement for union employees• Responsible for grievance process for supported groups including 2nd step, 3rd step, and arbitration cases• Recommend revisions to union attendance policy and work rules to curb absenteeism and maintain a high level of accountability• Partner with union leadership and distribution center managers to promote positive dialogue around union employee engagement and enact positive changes in the workplace

Key member of the Human Resources team supporting all managers and team members through crucial conversations, career and talent planning, and development opportunities.• Coach and mentor 60 new and tenured managers through complex talent situations by providing consultation and training on appropriate disciplinary action with goal of improving team performance• Promote employee retention for 400+ team members through hands-on consultation by addressing team member challenges, recommending workplace culture improvements by methodically evaluating employee turnover and engagement survey data, encouraging continual growth and development, strengthening talent succession planning, and promoting an open-door environment with managers and team members, providing space for individuals to discuss concerns or challenges• Implement strategic talent management activities aligning to culture initiatives and company strategy• Facilitate Human Resources operations by leading internal department collaboration to strengthen talent development, promotions, and retention • Consult with managers on the identification of leading talent through talent reviews and performance appraisals, encouraging and supporting career development on an ongoing basis• Recommend future enhancements to talent review process to improve manager experience and streamline process• Offers valuable coaching and mentoring to optimize formal disciplinary communications, improving employee behavior, attitude, and productivity• Encourage continuous performance management by incorporating employee recognition software to redefine team member experiences, successfully gaining 2,000+ unique team member recognitions• Implement software change through clear communication plan to attain 60% of check-ins during first 3 months

Crucial member of the internal People & Culture team supporting North America managers and employees through critical talent management events including engagement, performance reviews, talent reviews, career development, crucial conversations, and leadership development. • Collaborated with 60 managers to resolve complicated employee relation situations, evaluating performance metrics, interpreting data results, offering leadership improvements, and steering across complex organizational changes• Assisted first-time managers with hands-on coaching in delivering valuable employee feedback, conveying benefits of constructive disciplinary process, and managing complicated conversations• Enhanced employment policies and practices that built ethical, positive, and efficient workplace culture for 1,300 employees. • Supported organizational growth by partnering with managers to uncover top talent, supporting career development, planning executing, and talent reviews• Customized training to facilitate clients’ and departments’ diverse needs, offering individualized and group support for new hire orientation, career development, performance management, and company procedures

As one of two Corporate Recruiters supporting the Client Services at GMR, in an extremely fast pace environment, I worked to attract and hire top talent to a multitude of positions. • Led full-cycle recruitment efforts to assist numerous client teams seeking entry-level and senior level leadership roles, such as Account Supervisors and Account Directors, throughout US and Canada• Created corporate networking events by partnering with internal and external speakers to drive all aspects of event planning, overseeing volunteers, handling event setup and teardown, and using social media marketing resources• Supported hiring managers’ talent needs through active candidate sourcing to address employment gaps for current and future opportunities• Nurtured and built solid team relationships that strengthen client business goals

Key member of the Human Resources team supporting a select group of Client Services teams through career and leadership development, difficult conversations, and onboarding of talent. • Served as key member of Applicant Tracking System (ATS) implementation team, collaborating with Corporate Recruiters to optimize recruiting process by streamlining solutions and promoting quality candidate selection to fill vacancies• Improved daily business goals by developing comprehensive training guidelines currently still in use• Mentored managers and employees on best methods for resolving difficult employee relations situations, suggesting improvements, modifying team behavior, and boosting career development growth• Offered practical legal advice to resolve employment problems, offering practical solutions for terminations and formal disciplinary actions by communicating with in-house legal counsel

- Responsible for scheduling and conducting all Field Training and Corporate New Hire Orientation- Responsible for the on-boarding of Corporate new hires- Updating and revamping on-boarding procedures and materials- Providing timely feedback with employee relations issues

Developed and maintain document control for all critical company documentsCreated job description template to update all current job descriptionsResponsible for reconciling cash accounts on a daily basisUpload company forms, procedures and work instructions and maintain database of documents on an on-going basis as neededHandle company switchboard periodically throughout average week

As one of two graduate assistants, I provided technical assistance and customer service to professors and students in the College of Business & Economics. - Solved technical issues in classrooms for faculty and staff- Recorded and edited faculty presentation videos in media studio - Completed special projects for Associate Dean of the College of Business & Economics- Assisted 4 professors with grading discussions, surveys and papers for graduate and undergraduate courses- Set up course architecture and provided assistance to professors with troubleshooting issues

Enter critical information into online data center Update client information Manage online course which was created during my internship Contact and assist clients with questions about programs offered Research and compile information for clients Compile program binder for the fiscal year Train coworkers with tasks and research

Developed, implemented, and continue to manage online class to take place of previous in-person classCreated an orientation program for new student employeesDeveloped a procedures and policies manual for student administrative assistants