• Provided exceptional customer service and interacted effectively with visitors, physicians, and other members of the ICU staff.• Registered each family in the Epic system, verifying and updating all demographic information in the patients file.• Explained the rules of the ICU and assisted with all aspects of their needs, including accompanying them to various areas of the hospital. • Answered a high volume telephone line, providing general information for the public. Screened any requests to speak to the ICU staff, verifying the identity of the caller in order to maintain adherence to the patient’s HIPAA rights. Also continuously updated a log of any calls connected to the nurses on the unit.• Worked closely with the nursing staff scheduling family visits, adhering to the Baptist ICU visitation policy, assuring that all visitors were signed in and had patient/family permission to visit the patient. • Worked with pastoral care and provided private rooms to those families dealing with loss of a patient, paying close attention to their needs in their time of grief.

• Administered registration of patients and passed on information to required hospital departments.• Provided exceptional customer service and interacted effectively with physicians, patients, residents, visitors, staff and the health care community.• Completed all required forms and providing patient information as required by state and federal regulations, efficiently and accurately obtaining appropriate signatures.• Verified insurance information according to department procedures and ensured that required pre-authorizations/pre-certifications has been obtained.• Conducted patient interviews to obtain required information, complete requested forms, and obtain signatures. • Clarified hospital’s financial policy, when necessary requested and collect cash from patients according to policy and procedures by informing them of their payment options.

• Daily data entry. Review of orders placed to ensure accurate order placement and processing. Applied working knowledge of Microsoft Excel and Office. • Worked closely with fellow customer service team members providing support, encouraging confidence, answering questions, identifying opportunities through customer contact to promote ways of promoting product resulting in increase of sales.• Assisted the National Sales Representative in partnering with design team managers, communicating new ideas and ways to increase our overall customer service performances.• Responsible for assisting in the opening of new accounts, promoting products to new customers, referring new accounts to their applied local representative, identifying and contacting prospective businesses. • Also functioned as a seasonal employee for SanLori Design warehouse operations, assembling goods and assisting in maintaining inventory control.

Began as a sales associate and worked my way up to Assistant Manager prior to the store closing.Assisted the Store Manager in daily sales operations Monitored and maintained store inventory, setting up displays and following corporate guidelinesSupervised and motivated staff to perform their best, and assisted in training new staff membersCommunicated with customers to always be kind and fulfill their needsObserved consumer behavior and adjusted product placementHandled complaints from customersCompleted daily opening and closing paper work and handled bank depositsActed as our store’s representative and set an example for our staff