Gretchen Macdonald Email and Phone Number
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I moved from California to Nevada to pursue my dream of being a full-time Real Estate Agent. My IT experience has prepared me to provide white-glove high-touch services, exceptional customer service as well as advocating for my clients. I love all facets of the Real Estate business, whether it be navigating the way for first-timers, trying to score that perfect distressed property, or the luxury market, I have experienced it.If you are planning on buying or selling in the Reno and Carson City Nevada area, I am your local neighborhood expert and will provide excellent customer care. I take pride in servicing my clients by delivering exceptional service and establishing lifelong relationships. I am grateful for the opportunity to serve my clients. Call me and we can talk about the real estate opportunities in the Reno area.Gretchen MacdonaldBroker / Sales PersonBS.0145975408-930,3128gretchen@gretchenmacdonald.com
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Broker And SalespersonHaven Home RealtyReno, Nv, Us
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Broker/SalespersonHaven Home Realty May 2024 - PresentReno, Nevada, United States
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Broker/SalespersonRealty One Group Eminence Sep 2020 - May 2024Greater Reno/Carson City Area -
Senior Manager, Voice ServicesSymantec Feb 2012 - Oct 2019Mountain View, CaI ascended through the highly competitive technical ranks with multiple promotions for exemplary performance contributions by consistently earning recognition for managing multiple, competing priorities with unwavering professionalism. In addition to establishing and executing the global voice architecture and strategies, I supported the flagship security product delivery including the build and project migration by ensuring on-time completion within budget constraints.─ Assembled new team of 18 highly skilled global personnel to support voice engineering and operations.─ Orchestrated voice network transition to Cisco HCS platform to support 52 Veritas locations with 13K endpoints and a Cisco Call Center integration in post-divestiture environment.─ Employed key cost savings initiatives to decrease year-over-year (YoY) circuit expenses $120K annually for all voice and call center carriers. ─ Deployed SIP services across 60% of all locations to simplify the voice team support environment and decrease outages 70%. ─ Successfully created consistent user experience (UX) by standardizing global site operations.─ Migrated 30 locations to Cisco VoIP with Unified Contact Center Enterprise (UCCE) integration services. -
Service Delivery ManagerSymantec 2007 - 2012Mountain View, CaI directed the daily activities of all third-party networking and video conferencing service providers for the telecom function to ensure voice stability and full compliance with service level agreements (SLAs). In addition to conducting in-depth audits, I proactively closed and enhanced service delivery gaps. I also demonstrated senior-level technical leadership as the in-house subject matter expert (SME) including configuration and optimization of Aspect, Cisco, and Nortel VoIP telephone systems.─ Successfully established standard telecom service practice management policies and procedures by defining supplier provider relationship from remedies to responsibilities. ─ Fostered culture of collaboration with Technical Support Business Unit by facilitating SLA professional development training.─ Oversaw portfolio of acquisition and divestiture projects; held accountability for establishing new company and implementation of HCS platform for new voice and contact center Cisco VoIP solution
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Telecom ManagerSymantec 2004 - 2007Cupertino CaIn this role I supervised the high performing technical team tasked with supporting maintenance of all enterprise telecommunication equipment and infrastructure including relocations.─ Initiated cost cutting measures including migrating to VoIP to reduce delivery time and maintenance costs for Nortel systems.─ Ensured business continuity by pioneering first company US consolidation of 10 PBX systems supporting 5K+ end users to achieve service reliability, flexibility, and enhanced administration. ─ Orchestrated Nortel phone system installations across 25 (let’s change this number – it seems high to 10) North American offices resulting in unified operations for all acquired companies.ADDITIONAL EXPERIENCE Senior Telecom Analyst ▪ Symantec Corporation, Mountain View, CATechnical Consultant ▪ Call Control Technology, Santa Cruz, CATelecommunications Specialist ▪ Borland International, Scotts Valley, CAProject/Systems Support Supervisor ▪ Aston-Tate, San Jose, CA
Gretchen Macdonald Skills
Gretchen Macdonald Education Details
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Telecommunications Management
Frequently Asked Questions about Gretchen Macdonald
What company does Gretchen Macdonald work for?
Gretchen Macdonald works for Haven Home Realty
What is Gretchen Macdonald's role at the current company?
Gretchen Macdonald's current role is Broker and Salesperson.
What is Gretchen Macdonald's email address?
Gretchen Macdonald's email address is gr****@****tec.com
What is Gretchen Macdonald's direct phone number?
Gretchen Macdonald's direct phone number is +165052*****
What schools did Gretchen Macdonald attend?
Gretchen Macdonald attended Golden Gate University.
What skills is Gretchen Macdonald known for?
Gretchen Macdonald has skills like Telecommunications, Integration, Voip, Cisco Technologies, Security, Service Delivery, Project Management, Management, Leadership, Networking, Itil, Disaster Recovery.
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gretchen macdonald
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