Gretchen Metallic Bankert Email & Phone Number

Indianapolis, Indiana, United States

Indianapolis, Indiana

Carmel, Indiana

- Manage and analyze 27 lender accounts to ensure the program is profitable for the client and Allied Solutions- Project manager for any requested changes from the client or any issues that arise- Lead and schedule conference calls with clients and high level executives to solve ongoing issues and manage any projects to fit the clients’ needs- Developed a procedure for a new product and trained Allied Solutions employees on how to execute it- Train clients on the products and program via phone and webinars to help the program run smoothly

Indianapolis, Indiana Area

- Promoted engagement of service providers for a strategic business partner- Set up 70+ eCommerce offers, developed service providers' reputation, generate business for the partnership- Presented live quarterly webinars to educate clients and service providers about the partnership- Ran reports and analyzed data to see what was improving in the partnership and how we can develop- Actively promote the brand and strengthen partnerships at key conferences and meetings as a Angie's List content expert

Indianapolis, Indiana Area

• Provided customer service by educating and communicating with 1000+ service providers per month by phone and email to expand the business by promoting Angie’s List products and services- Averaged a Quality Assurance score of 3.71 out of 4.00 in 2015 and 3.57 out of 4.00 in 2014• Educated service providers on the benefits of paid advertising with Angie’s List and set up appointments for interested and qualified businesses• Earned Stephan’s Club (top 20% in the department) in Quarter 2, 3, and 4 in 2015• Mentored two summer interns in 2015- Listened and graded their calls twice a month for quality assurance and held weekly meetings to discuss techniques to improve their skills

Indianapolis, Indiana Area

- Educated and engaged Service Providers in order to expand their businesses by promoting Angie’s List’s products and services- Provided customer service of 800+ accounts per month- Communicated and encouraged Service Providers to advertise and sent advertising leads all of which resulted in $30,000 to the sales force

Indianapolis, Indiana Area

- Controlled the audio board for every tune and sound heard over the air- Directed anchors to their proper sets; effectively communicated between the studio and control room in order to create smooth, timely floor operations- Controlled the teleprompter for the anchors’ visual prompting and ensured the auto shots on the camera were set-up correctly

Indianapolis, Indiana Area

- Communicated to audience listeners and was key liaison for announcements to winners and audience promotions throughout the greater Indianapolis area- Planned, coordinated, and executed of major station events which included setting up the stations’ areas, demo-sampling, increasing brand awareness through giveaways, and interacting with listeners and fans- Maintained an efficient and organized office as front desk support

Indianapolis, Indiana Area

- Processed members’ transactions including wire transfers, opened/updated/closed various types of accounts, remote captured checks, ordered check copies and debit cards, stopped payments, processed Q Phones, and provided statements and histories for members’ accounts- Cross-sold bank products (i.e. auto loans, mortgages, CDs, Investment Accounts) - Completed payroll deduction cards, handled and maintained the security of large amounts of cash, assisted with night deposit and ATM deposits, and balanced cash drawer daily

Master Of Business Administration - Mba, Finance, General, 3.8

Bachelor’S Degree