• Developed Enterprise level End-to-End process map to clearly define current state Supply Chain inventory issues. Identified pain points, bottlenecks, and missing steps.• Conducted in-depth change analysis on daily operational activities of service delivery team for implementation of new standards across five third-party distribution centers and three hundred depots.• Initiated and developed standard communication flow between third party vendors and client. Developed standard statistical weekly report cards which set up clear responsibilities for vendors and clients.• Based on found issues across Finance, Supply Chain, Logistics and Distribution Centers, developed an Organizational Change Action Plan to address prioritized problem areas.• Developed and implemented plan for cross-referencing on SharePoint documents which increased usability and accessibility of supply chain documentation.• Established cross-functional team to drive root cause analysis for Supply Chain inventory issues. Through collaboration and cross-functional cooperation, developed a highly effective weekly Inventory Control process to reconcile Enterprise inventory on a weekly basis.• Facilitated root cause analysis teams to drive process improvements for supply chain, inventory, and operational activities.• Drove improvements to the New Item Launch process which established baseline requirements for the delivery of 5-10 new items in each 2-month order cycle

• Owned and operated all aspects of a 36-unit RV Park including marketing, budgeting and financial management, customer service, risk and security management.• Increased occupancy rate from 15% to 75% during high season.• Increased value of business by 60% over 8 years.

• Managed Clarity PPM (Portfolio and Project Management) tool and Communications/ Organizational Change Management teams (6-8 team members in two locations)• Developed standard process for annual capital planning and IT department budgets.• Built and supported SharePoint site for the IT PMO and the Enterprise IT Portal.• Developed and implemented PPM Resource capacity and demand model for IT department. Created change management and training plan and materials to support implementation of new model.• Delivered training for the IT Project Management Methodology and developed control points/gates for the methodology.• Conducted gap analysis of project management knowledge to develop on Developed and Trained Project Managers on PPM processes and tools.• Served on the Enterprise IT Engagement Council focused on “Business Fast and Simple” strategy for streamlining IT, lead project to develop Process Hackathon and conduct CPI for IT.• Facilitated Cross-Functional Enterprise IT strategic planning session, team summits, and large group collaboration sessions.• Managed vendor relationship with Gartner and Forrester; negotiated Gartner contract renewal with 10% savings plus extra conference passes and additional team coaching.

Translated business strategy and aligned business capabilities to the Enterprise Information Technology (IT) roadmap. Collaborated with Solution, Enterprise, and Data Architects to perfect IT Roadmap. Developed cross-functional understanding of multiple business areas and deeper knowledge of Merchandising, Marketing, Supply Chain and Retail operations. • Managed Services: Held multiple interviews throughout the IT Support Organization to document IT capabilities to be moved to a managed service model. Created the Organizational Change Plan for transition of the services. • Leadership: Led business architect (6 FTE) and business process design teams (6 FTE 3-5 contractors)• Artifacts: Developed the Supervalu Enterprise Capability Model and Capability Assessment worksheets• Analysis: Conducted confidential research project on grocery industry trends for CIO. • Innovation: Developed first Enterprise Process Hackathon to tackle IT Resourcing issues.• Collaboration: Partnered with other discipline leads to develop Analyst Apprenticeship Program and launch the IT Internship Program.

• Led Process team for the Merchandising Business Transformation multi-year project involving multiple business areas (Merchandising, Supply Chain, Retail, IT) in support of implementing the Oracle Retail Merchandising Solution (ORMS). o Documented and verified current state Enterprise, Business, and subject areas processes. o Conducted weekly BPD working sessions to validate, examine cross-functional impacts and standardize all process work for the areas. (6-10 process designers, over two hundred processes over the 3-year project)o Conducted deep dive analysis and process mapping in all aspects of Merchandising: Annual Planning, Category Merchandising Planning (CMP), Pricing and Pricing Optimization (including pricing rules, pricing zones, seasonal pricing, markdowns, disco and new items), Promotions and Advertising (including customer and store segmentation), Vendor Management, Assortment Planning, Space Planning (POGs, FOGs) and Inventory/New Item processes)o Developed desired future state processes. Conducted gap analysis between current state and desired future state processes. o Developed enterprise implementation plan to close gaps. This effort established the foundation for the ORMS implementation.o Developed KPIs and report cards for completed process.• Authored and managed Business Process SharePoint site, supported access and version control, maintained libraries.• Developed and documented strategic and functional level business processes across all business areas of the Enterprise using industry standard tools and software (i.e., SIPOC, Vision Models, RACI Models, Provision, Clarity, Visio).• Conducted gap analysis between as-is and to-be merchandising processes, analyzed impacts and developed approach for implementing business process improvements and resolving business process issues.• Briefed EVPs of Merchandising, Supply Chain and Wholesale on status of Business Process Activities for ORMS.

Managed and implemented multiple technical projects ($100,000 - $1.5 million) within required scope, budget, and quality. Managed customer expectations and negotiated solutions between customers and resource providers. Developed project delivery methodology and process improvement framework. Identified, documented, planned for, mitigated and managed project risks and issues.