o Serve as the main correspondence between customers and all service and maintenance technicians (including answering and following up on any phone calls and e-mail inquiries)o Schedule maintenance, sales, service calls, and installations while monitoring locations, driving distance and time allowed per callo Maintain customer and work order spreadsheetso Maintain positive contact with customers (both residential and commercial) and property management groupso Complete invoices with payments and/or office bills using company software and QuickBookso Track all accounts receivableso Assist in social marketing initiatives and event planningo Calculate and submit employee payroll (bi-weekly)o Maintain records of 1,700+ customerso Maintain all supply house invoicing, billing, and ordering of materialso Maintain technician annual on-call schedulingo Process and track part and labor warranties, customer rebates, and city permitso Track employee bonus programo Maintain proficient knowledge and usage of company software (ServiceTitan)o Person of contact for all realtors to review and assist with inspection reportso Track all recurring services and deferred revenue

o Assist the CIF Property Book Officer (PBO) in the performance of CIF functions to include: computing Organizational Clothing and Individual Equipment (OCIE) requirements or estimates for budget, procurement, disposal, provisioning or other special programs; submission of budget requirements; advising on stockage shortageso Assist in planning and coordinating materiel actions to assure properly phased support to new OCIE being put in service and during phase-out periodso Assist in initiating or requiring actions leading to cataloging, identification, procurement maintenance or disposal of items of OCIE, and performing related inventory management responsibilitieso Assist in the arrangement for the acquisition, receipt, storage, packing, inspection, classification, maintenance, and shipment of OCIE supplies and equipmento Serve as the Central Issue Facility (CIF) point of contact for special projects, analyzing and determining requisition and procurement requirementso Assist in packing, unpacking, sorting, tallying, stacking, and moving of Organizational Clothing and Individual Equipment (OCIE) received and issuedo Use the Installation Support Module (ISM) when conducting all OCIE transactionso Perform technical work involved in regulating, coordinating and exercising control over OCIE supplies, equipment or other materialo Apply knowledge of system, techniques, and underlying management concepts for determining and controlling the level and flow of OCIE supplieso Assist in the conduct of OCIE and Individual Protective Equipment (IPE) inventories

o Provide administrative duties in the area of Human Resourceso Work in the Human Resource Office conducting Officer Evaluation Reports/Non-Commissioned Officer Evaluation Reports and the timeline of all functions in that field-Including, but not limited to, tracking approximately 250 Soldier’s evaluation reports, maintaining multiple spreadsheets to ensure completion of reports in a timely manner, maintaining the weekly PowerPoint for Commanding Officials o Daily use of multiple U.S. Army systems; to include: EMILPO, TRANSPROC, IPERMS, PETS, AKO, U.S. Army Human Resources Commando Maintains a Secret Security Clearanceo Assists in the Soldier Readiness Center by creating soldier and contractor Common Access Cards (IDs) for overseas deploymentso Assists in the Post Mailroom

o Provide administrative/secretarial support by responding to messages sent through the organization’s website, and by entering and maintaining data in multiple databaseso Maintain the organization’s social media outlets (Facebook, Twitter)o Provide support and assistance in planning and working events while on the event committee (Indy Pride, 25th Anniversary Celebration, and various booth work at events around the city)o Secure sponsorships for events

o Provide administrative/secretarial support by answering telephones, e-mails, and resolving a range of administrative problems and inquirieso Schedule and coordinate meetings, interviews, appointments, events and other similar activitieso Maintain Excel spreadsheets for job site needs